Latest Industry News
- September 19, 2023
Partnerships Benefit Revival Animal Health, NFP, and NEC
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition,…
- September 19, 2023
The Variety of Feedback Mechanisms Has Greatly Expanded but Not All Are Being Leveraged
Sherril Hanson, Senior Analyst at The Futurum Group, shares her thoughts on how two recently received paper surveys hit the mark (or did not)….
- September 19, 2023
Partners Include Virgin Atlantic, Alamar Foods, and Belle Tire
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition,…
- September 19, 2023
Topics Cover Funding for Silicon Valley’s Gleen and Finland’s Viedobot as Well as Klaviyo’s Filing for a Proposed IPO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX funding activity for customer service startup Gleen and interactive video…
- September 13, 2023
Topics Cover Small Businesses and CRM, US Shoppers and AI, and AI for the Modern Contact Center
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research reports and survey findings from Zoho, SAP Emarsys,…
- September 7, 2023
Partners Include Biotech Firm, Road Ranger, Kura, La-Z-Boy, and Almosafer
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition,…
- September 6, 2023
Acquired Companies Include Aivo, PowerReviews, Zevas, Horizn, and Hopin
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A news and examines new CX acquisitions by Engageware, 1WorldSync,…
- August 29, 2023
Partners Include Department of Veterans Affairs, SaveMate, K&K Fashion, and Minerva CQ
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition,…
Featured Insights
- September 21, 2023
On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Intel’s Anil Rao and Zscaler’s Ken Urquhart for a conversation on how Intel is making aggressive plans to offer software, security, and services to its customers with initiatives like Confidential Computing and more.
- September 21, 2023
In These Tumultuous AI Times, Salesforce Can Be the AI Voice of Reason
Mark Beccue, Research Director at The Futurum Group, makes his case for Salesforce’s Marc Benioff to go to Washington as the voice of responsible AI.
- September 21, 2023
On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Intel’s Markus Flierl, Corporate VP, Intel Developer Cloud, SiteMana’s Peter Ma, and Prediction Guard’s Dan Whitenack, for a conversation on what makes Intel Developer Cloud unique.
Latest Research
- September 19, 2023
In our latest research brief, done in partnership with Netcracker, we take a look at the Netcracker GenAI Solution and why it meets the challenges…
- September 15, 2023
In our latest Lab Insight Report, Scalable Ransomware Protection: Analysis of VMware’s Cloud Disaster Recovery and Ransomware Recovery Service Offerings, done in partnership with VMware,…
- September 11, 2023
In our latest research brief, SUSE and IBM Infrastructure Empowering Your Hybrid Cloud Journey — done in partnership with SUSE — we explore how IBM and…
- August 24, 2023
In our latest white paper, Intel 4th Gen Xeon Scalable Processors Primed to Accelerate Data Center Performance and Capabilities, The Futurum Group’s Ron Westfall assess…
Latest Insights
- September 21, 2023
On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Intel’s Anil Rao and Zscaler’s Ken Urquhart…
- September 21, 2023
In These Tumultuous AI Times, Salesforce Can Be the AI Voice of Reason
Mark Beccue, Research Director at The Futurum Group, makes his case for Salesforce’s Marc Benioff to go to Washington as the voice of responsible AI….
- September 21, 2023
On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Intel’s Markus Flierl, Corporate VP, Intel Developer…
- September 21, 2023
Oracle Database@Azure Debuts Oracle Cloud Infrastructure Services To Simplify Cloud Migration, Multicloud Deployment, and Management
The Futurum Group’s Ron Westfall and Steven Dickens examine how Oracle and Microsoft are expanding their collaboration with Oracle Database@Azure, combining strengths for enhanced cloud…
- September 21, 2023
CTERA Vault WORM Functionality Provides Immutability for Enhanced Resilience and Compliance
The Futurum Group’s Mitch Lewis and Krista Macomber share their insights on CTERA’s announcement of the CTERA Vault WORM immutability feature….
- September 21, 2023
Firefly Exits Beta and Generative Credits and Price Hikes Are Announced
Keith Kirkpatrick, Research Director at The Futurum Group, covers the GA launch of Adobe Firefly, and discusses how Adobe’s price hikes strike a balance between…
NEWS BY INDUSTRY
- June 19, 2023
Using AI For Efficiency and Scale, but with a Focus on Usability and Building Trust
- June 16, 2023
Pega Survey Finds Trust Issues Remain Around the Use of AI
- June 15, 2023
Topics Include State of CX, CX Investment in the Middle East, Automation and CX, Bias in AI Algorithms, and Mobile App Benefits
- June 15, 2023
Low-Latency Summarization Capabilities to Improve Efficiency and Collaboration
- June 14, 2023
Also: Bonterra Acquires WeSpire; Databricks Ventures Invests in Catalyst
- June 14, 2023
The Combination Will Provide Wellbeing and Engagement Solutions
- June 14, 2023
TrakSYS’ MES Platform Provides Enhanced Visibility and Usability to Improve CX for Operators and Analysts
- June 8, 2023
Technology Pairs LLM and Customer Data to Provide Granular and Complete Customer Profiles
- June 7, 2023
Generative AI Tools Improve Productivity and Ability to Create Customized Journeys
- June 7, 2023
Partnerships Benefit KDDI, FC Bayern, Camping World, Viasat Brazil, and Rabobank
- June 6, 2023
UK Financial Services Regulation Set to Go into Effect on July 31
- June 6, 2023
Generative AI Tech Deployed Across a Full CX Suite Supports Faster Content Creation, Insights, and Next-Action-Generation
- June 5, 2023
Partnerships Benefit Prada Group, TCU Financial Credit Union, Great Northern Insulation, Worldwide Flight Services, and Mouser Electronics
- June 5, 2023
New Capabilities Permit More Natural Interactions with Applications and Automations Across the Enterprise
- June 5, 2023
Khoros Survey Finds Most Users Are Fine with a Three-Hour Window for Complaint Response, but Faster Response Could be a Competitive Differentiator
- June 2, 2023
Acquired Companies Include Reward Gateway, Lifesize, and Perks Showcase
- June 1, 2023
Outside Actors Criticize the Program, Accusing the Airline of “Violation of Our Privacy”
- May 31, 2023
But Strong Q1 2023 Earnings and Repeat Business Rate Lessen the Impact of Low Customer Satisfaction Ranking
