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Latest Industry News

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears. …
Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…
Topics Include Retailers and Free Returns, CDPs, and Dominant Themes in Surveys
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from SAP Emarsys, Tealium, and SurveyMonkey….

Featured Insights

The Futurum Group’s Guy Currier provides his insights into the advancements in the creation and operation of applications and their foundational data, along with AI, showcasing the rapid progress being made in cloud and application development.
Kubecon and the Vendors Lay Out Strategies for Driving AI
Camberley Bates, Vice President at The Futurum Group, covers the pressing issues of memory constraints and highlights from Memcon 2024.
Empowering Developers with Advanced AI Capabilities and Enhanced Data Analytics Solutions
Paul Nashawaty, Practice Lead at The Futurum Group, provides his insights on the transformative impact of Google's Data Cloud innovations and the implications for developers and enterprises navigating the evolving landscape of AI and data analytics.

Latest Research

The Futurum Group’s latest research report, 2023 Cloud Downtime Incident Report, presents a detailed examination of downtime incidents across major cloud providers. By meticulously collecting…
Learn more about the ever-changing mainframe talent acquisition, skill development, and industry trends in our upcoming Research Report. Explore the complex talent flow funnel to…
Our latest report, Market Insight Report: VMware Under Broadcom’s Ownership, delves into the strategic direction under CEO Hock Tan, key announcements across VMware’s product suite,…
Our latest report, Market Insight Report: Google Innovates in Generative AI with Focus on IaaS to Foster Growth, examines these latest blogs on the infrastructure…

Latest Insights

The Futurum Group’s Guy Currier provides his insights into the advancements in the creation and operation of applications and their foundational data, along with AI,…
Kubecon and the Vendors Lay Out Strategies for Driving AI
Camberley Bates, Vice President at The Futurum Group, covers the pressing issues of memory constraints and highlights from Memcon 2024. …
Empowering Developers with Advanced AI Capabilities and Enhanced Data Analytics Solutions
Paul Nashawaty, Practice Lead at The Futurum Group, provides his insights on the transformative impact of Google’s Data Cloud innovations and the implications for developers…
Navigating the Future of AI: Analyst Perspectives on Google’s Latest Innovations and their Impact on Developers
Paul Nashawaty, Practice Lead at The Futurum Group, provides his insights into the transformative impact of Google’s AI announcements at Google Next and their implications…
Price Hikes Are the First in About 5 Years, Reflecting Enhanced Product Value
Keith Kirkpatrick, Research Director with The Futurum Group, covers Microsoft’s Dynamics 365 price increases and discusses the factors that may be influencing the enterprise software…
Reduce the Need for Expensive Fine-Tuning While Gaining the Benefit of Domain-Specific Knowledge in a Large Language Model AI Application
Alastair Cooke, CTO Advisor at The Futurum Group, shares his insights on working with Dell to demonstrate that low-cost LLM updates can be delivered using…

NEWS BY INDUSTRY

Partners Include Boba Tea Company, Sutter Health, and Waterco
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers UKG, Press Ganey, and SugarCRM.
Quantum Computing Power Explored to Prevent Metal Corrosion in Industry, Public Infrastructure, Other Tough Environmental Conditions
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about how metal corrosion on jets might be the next big use case for quantum computing. The power of quantum could fight metal corrosion across tough environmental conditions.
Is ChatGPT’s OpenAI Looking to Make Its Own AI Chips?
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about a recent Reuters news story that reported that ChatGPT’s OpenAI is looking to make its own AI chips due to shortages of the chips on the open market.
Acquired Companies Include Next Technik, Instapage, LiveVox, and Socrates.ai, and Concentrix and Webhelp Complete Their Merger
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX acquisitions by Oracle, airSlate, NICE, and Simpplr, as well as an update on Concentrix closing its acquisition of Webhelp.
Successful Partnerships Involve Freshpet, Arrivia, and Southwest Airlines
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives Emplifi, LiveVox, and Qualtrics.
Topics Include CXOs Holiday Focus, Digital Customer Success, and Data Stack Challenges
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Exotel, Gainsight, and Heap.
Also: Atomicwork Lands $11 Million in Seed Funding
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX M&A news involving acquisitions by Intouch Insight and Contentsquare as well as news about funding success for San Francisco-based HR startup Atomicwork.
Research Topics Include AI Investment Among Organizations, Employee Customer Skills, and AI’s Impact on Center Agents
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from CallMiner, eduMe, and Calabrio.
Topics Include European Consumers and Brands, Perception Gap Between HR and Employees, and Recognition at Work
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Twilio, Leapsome, and Workhuman in collaboration with Gallup.
ADP Unveils Fund, Orquesta Secures More Capital, and Nexusflow Lands Seed Fund
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX new launch and funding news involving ADP, Orquesta, and Nexusflow.
Innovations in Loyalty Programs Can Yield Significant Improvements in Revenue Growth, Customer Retention, and Profitability
Clint Wheelock, Chief Research Officer at The Futurum Group, examines how companies are looking at implementing NFT loyalty programs to improve customer engagement and retention to replace or supplement traditional loyalty programs.
Tie-ups Prove Successful for Partners Aeromexico, H&M Indonesia, Republic Airways, Community Health Network, and Biopharma Firms
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Amelia, Yoobic, RingCentral, Qualtrics, and Veeva Systems.
Partners Include GSA, Lake Ridge Bank, and Batelco
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent CX wins by TTEC, 8x8, and Oracle.
New Collaborations Involve Generative AI and AI-Powered CX Initiatives
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firm Salesforce with new partners McKinsey & Company, Williams-Sonoma Inc., and Capgemini.
Subjects Include Retail and AI, Investing in EX, and Achieving Exceptional CX
The Futurum Group’s Alex Gaw provides a roundup of new and recent CX research findings from Deloitte in collaboration with Oracle Retail and MIT Technology Review Insights, along with reports from Officevibe and Execs In The Know.
Partnerships Benefit Revival Animal Health, NFP, and NEC
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Algolia, RingCentral, and WalkMe.
The Variety of Feedback Mechanisms Has Greatly Expanded but Not All Are Being Leveraged
Sherril Hanson, Senior Analyst at The Futurum Group, shares her thoughts on how two recently received paper surveys hit the mark (or did not).
Partners Include Virgin Atlantic, Alamar Foods, and Belle Tire
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Amperity, MoEngage, and UKG.