Latest Industry News
The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw Contributing Analyst at The Futurum Group undertakes a review of CX wins in March in Part 2 of a two part article featuring…
March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw Contributing Analyst at The Futurum Group undertakes a review of CX wins in March in this Part 1 of a two part article…
Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw Contributing Analyst at The Futurum Group undertakes a review of CX M A activity in March focusing on two key events the acquisition…
Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of the latest CX partnerships between Statara and CallHub Playvox and Five9 and Mitto…
Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of the latest CX wins for Zeotap 3CLogic and SAP Emarsys together with their…
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of new and recent CX research findings from Vonage Reward Gateway and MessageGears…
Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of the latest CX wins for Qualtrics UKG and Tattle together with their partners…
Topics Include Retailers and Free Returns, CDPs, and Dominant Themes in Surveys
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of new and recent CX research findings from SAP Emarsys Tealium and SurveyMonkey…
Featured Insights
T-Mobile Raises 2024 Guidance Driven by Q1 2024 Service Revenue, Profitability, and High-Speed Internet Breakthroughs Plus Record Low Postpaid Phone Churn
The Futurum Group’s Ron Westfall and Daniel Newman examine T-Mobile’s Q1 2024 results and why they expect T-Mobile to fulfill its raised 2024 guidance as the company is outperforming its rivals across important mobile network service categories.
Generative AI-Powered Workflows Are Helping to Fuel Performance Across All Key Business Areas
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover ServiceNow’s Q1 2024 earnings and discuss how the company has successfully leveraged generative AI across its platform to drive revenue growth.
Google Announces Q1 2024 Earnings, Powered by Revenue Gains across Cloud, Advertising, AI, and Search
The Futurum Group’s Steven Dickens and Keith Kirkpatrick cover Google’s Q1 2024 earnings and discuss how the company’s innovations across cloud, workflows, and AI are helping it to drive success.
Latest Research
In our latest Research Brief The Case for Integrated Building Management Achieving Operational Efficiency with Honeywell Enterprise Buildings Integrator done in partnership with Honeywell we…
In this white paper Operationalizing the Circular Economy How HP is Reinventing Sustainability for the Tech Sector you will learn the five fundamental challenges standing…
Our latest research report Endpoint Security Trends 2023 digs into modern attack techniques and how IT and security practitioners can most effectively respond and react…
The Futurum Group s latest research report 2023 Cloud Downtime Incident Report presents a detailed examination of downtime incidents across major cloud providers By meticulously…
Latest Insights
T-Mobile Raises 2024 Guidance Driven by Q1 2024 Service Revenue, Profitability, and High-Speed Internet Breakthroughs Plus Record Low Postpaid Phone Churn
The Futurum Group s Ron Westfall and Daniel Newman examine T Mobile s Q1 2024 results and why they expect T Mobile to fulfill its…
Generative AI-Powered Workflows Are Helping to Fuel Performance Across All Key Business Areas
The Futurum Group s Daniel Newman and Keith Kirkpatrick cover ServiceNow s Q1 2024 earnings and discuss how the company has successfully leveraged generative AI…
A Game-Changer in the Cloud Software Space
The Futurum Group s Paul Nashawaty and Sam Holschuh provide their insights on the convergence of IBM Red Hat and now potentially HashiCorp and the…
Google Announces Q1 2024 Earnings, Powered by Revenue Gains across Cloud, Advertising, AI, and Search
The Futurum Group s Steven Dickens and Keith Kirkpatrick cover Google s Q1 2024 earnings and discuss how the company s innovations across cloud workflows…
Intel Showed Progress in Q1 2024 Results Led by Double-Digit Growth in Intel Products and Intel Foundry Delivering Breakthrough Intel 3 Production
The Futurum Group s Ron Westfall and Daniel Newman assess Intel Q1 2024 results and why Intel s new foundry operating model provides transparency and…
Bedrock’s New Enhancements Are Designed to Streamline the Development of Advanced Generative AI Applications
Steven Dickens Vice President and Practice Lead at The Futurum Group provides his insights into the announcements from AWS on the enhancements to Amazon Bedrock…
NEWS BY INDUSTRY
Partners Include Boba Tea Company, Sutter Health, and Waterco
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers UKG, Press Ganey, and SugarCRM.
Quantum Computing Power Explored to Prevent Metal Corrosion in Industry, Public Infrastructure, Other Tough Environmental Conditions
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about how metal corrosion on jets might be the next big use case for quantum computing. The power of quantum could fight metal corrosion across tough environmental conditions.
Is ChatGPT’s OpenAI Looking to Make Its Own AI Chips?
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about a recent Reuters news story that reported that ChatGPT’s OpenAI is looking to make its own AI chips due to shortages of the chips on the open market.
Acquired Companies Include Next Technik, Instapage, LiveVox, and Socrates.ai, and Concentrix and Webhelp Complete Their Merger
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX acquisitions by Oracle, airSlate, NICE, and Simpplr, as well as an update on Concentrix closing its acquisition of Webhelp.
Successful Partnerships Involve Freshpet, Arrivia, and Southwest Airlines
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives Emplifi, LiveVox, and Qualtrics.
Topics Include CXOs Holiday Focus, Digital Customer Success, and Data Stack Challenges
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Exotel, Gainsight, and Heap.
Also: Atomicwork Lands $11 Million in Seed Funding
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX M&A news involving acquisitions by Intouch Insight and Contentsquare as well as news about funding success for San Francisco-based HR startup Atomicwork.
Research Topics Include AI Investment Among Organizations, Employee Customer Skills, and AI’s Impact on Center Agents
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from CallMiner, eduMe, and Calabrio.
Topics Include European Consumers and Brands, Perception Gap Between HR and Employees, and Recognition at Work
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Twilio, Leapsome, and Workhuman in collaboration with Gallup.
ADP Unveils Fund, Orquesta Secures More Capital, and Nexusflow Lands Seed Fund
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX new launch and funding news involving ADP, Orquesta, and Nexusflow.
Innovations in Loyalty Programs Can Yield Significant Improvements in Revenue Growth, Customer Retention, and Profitability
Clint Wheelock, Chief Research Officer at The Futurum Group, examines how companies are looking at implementing NFT loyalty programs to improve customer engagement and retention to replace or supplement traditional loyalty programs.
Tie-ups Prove Successful for Partners Aeromexico, H&M Indonesia, Republic Airways, Community Health Network, and Biopharma Firms
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Amelia, Yoobic, RingCentral, Qualtrics, and Veeva Systems.
Partners Include GSA, Lake Ridge Bank, and Batelco
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent CX wins by TTEC, 8x8, and Oracle.
New Collaborations Involve Generative AI and AI-Powered CX Initiatives
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firm Salesforce with new partners McKinsey & Company, Williams-Sonoma Inc., and Capgemini.
Subjects Include Retail and AI, Investing in EX, and Achieving Exceptional CX
The Futurum Group’s Alex Gaw provides a roundup of new and recent CX research findings from Deloitte in collaboration with Oracle Retail and MIT Technology Review Insights, along with reports from Officevibe and Execs In The Know.
Partnerships Benefit Revival Animal Health, NFP, and NEC
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Algolia, RingCentral, and WalkMe.
The Variety of Feedback Mechanisms Has Greatly Expanded but Not All Are Being Leveraged
Sherril Hanson, Senior Analyst at The Futurum Group, shares her thoughts on how two recently received paper surveys hit the mark (or did not).
Partners Include Virgin Atlantic, Alamar Foods, and Belle Tire
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Amperity, MoEngage, and UKG.
