The Futurum Group is hiring! Please take a look at our job openings below and submit your application if you are interested.
Customer Success Manager
We are hiring for a Customer Success Manager (CSM) role at Futurum, an AI-native technology research firm, where the product is high-value AI-driven research, analyst access and engagement, and related Intelligence Platform subscriptions.
We aren’t just looking for a “support” person; we are looking for a strategic partner to bridge the relationship between our subscribers, analyst team, and sales team. Our guiding light is to ensure our client contracts are fulfilled and that clients realize the value of their original objective in engaging with Futurum.
Since our customers are technology vendors (often sophisticated and with their own CS teams), our candidate needs to speak their language. Here are the specific criteria we should prioritize:
1. Outcome-based Focus
Technology vendors don’t just want to “use” a subscription; they want that subscription to help them hit their KPIs (e.g., Lead Gen, Market Share, Thought Leadership).
The Criterion: Can the candidate map a research report or an analyst briefing to a client’s specific business objective?
Looking for: Experience in Consultative Sales or Account Management where you didn’t just sell a tool, but solved a business problem. Do you have experience in working with analyst relations teams who have a “big picture” view of their organization’s priorities and needs?
2. “Analyst-Level” Content Fluency
In a research-based subscription, the CSM person is the gateway to our experts. If our CSMs don’t understand the difference between Hybrid Cloud and Edge Computing (for example), they can’t effectively advocate for the client.
The Criterion: A natural curiosity for tech trends and the ability to summarize complex analyst insights into “digestible” value for the client.
Looking for: Candidates who can explain a tech concept simply and match client inquiries to specific practice areas and research.
3. Proactive Engagement vs. Reactive Support
In a subscription model, the “danger zone” is the middle of the contract, where the client stops logging in.
The Criterion: Do you have a history of “Success Planning”? Have you offered value before the client asks for it?
Looking for: Mastery of Customer Health Scores. “How do you handle an account where usage has dropped but they haven’t complained?”
4. Expansion & Renewal Mindset
While Sales might close the deal, the CSM person “keeps it sold.”
The Criterion: The ability to identify Upsell/Cross-sell opportunities naturally. If a client loves the research and the analyst, can the CSM identify whether they also need a custom webinar or a video project?
Looking for: Experience with Net Dollar Retention (NDR). The candidate should understand that their job is to grow the account, not just to assist with renewal.
We offer a competitive and thoughtfully designed benefits package to support your health, financial well-being, and work-life balance. This includes comprehensive medical, dental, and vision coverage, employer-funded HSA contributions, 401(k) matching, unlimited PTO, and more.
- Offer medical, dental, and vision insurance plans. HSA with company contribution.
- 401(k) Matching: A competitive 401(k) plan with a company match.
- Unlimited/Generous PTO: A “discretionary”, unlimited time-off policy.
- Global Virtual-First/Hybrid Work: A remote-first model, providing flexibility for staff to work from home.
- Performance-Based Incentives: Beyond base salary, this role has a significant bonus structure tied to role-based and company targets.
Salary: $95-110K + quarterly & annual bonus
VP/Practice Lead
Job Description for VP Industry Lead
Job Title: VP/Practice Lead
Location: Preference of applicants based in the United States (Remote)
Company Overview
The Futurum Group is a renowned technology advisory and research company, empowering organizations worldwide to navigate the complex landscape of digital transformation. With a commitment to delivering actionable insights and innovative solutions, we help our clients harness the power of emerging technologies to drive sustainable growth and competitive advantage. As we continue to expand our offerings and strengthen our position as a leader in the industry, we are seeking a visionary and results-driven individual to join our team.
Job Description
As VP, Practice Lead at The Futurum Group, you will lead efforts to define and guide product and market strategy within your technology sector. Leveraging deep industry expertise, you will drive innovation, provide strategic direction, and shape solutions that address the evolving needs of clients. This role offers the opportunity to influence the future of technology adoption, position The Futurum Group as a trusted advisor, and contribute directly to the growth and success of the organization.
Key Responsibilities
Strategic Leadership
- Define and execute the strategic vision and roadmap for your practice.
- Align practice goals with overall company objectives and evolving market trends.
Business Development
- Identify and drive new growth opportunities with clients and prospects in your market.
- Partner with customer success, sales, and marketing to expand market penetration and revenue.
Thought Leadership
- Monitor and analyze trends in your practice area.
- Publish opinion-based research, contribute to industry reports, and represent Futurum at conferences, panels, and media appearances.
- Establish The Futurum Group as a trusted authority in emerging technologies.
Team Leadership
- Build, mentor, and manage a high-performing team of Research Directors (onshore and offshore).
- Foster a culture of innovation, collaboration, and continuous learning.
Client Engagement
- Build deep relationships with clients, understanding their priorities and challenges.
- Provide data-driven insights and guidance through inquiry calls and strategic advisory sessions.
- Position the practice and Futurum Group as a must-have partner for clients.
Project Delivery
- Oversee execution of client deliverables, ensuring projects meet timelines, budgets, and quality standards.
- Introduce creativity and innovation into research methodologies and solution design.
Industry Collaboration
- Partner with technology vendors, enterprises, academia, and research institutions to stay ahead of emerging trends.
- Drive joint innovation opportunities and collaborative research.
Data-Driven Research
- Own and maintain the practice’s market model.
- Perform quality assurance on datasets and leverage intelligence platform tools to generate actionable insights.
Qualifications
Experience
- 10+ years in a technology leadership, research, or analyst role with focus on emerging technologies (computing, AI, cloud, or related areas).
- Proven ability to produce demand-driven research (reports, inquiry calls, vendor briefings).
- Demonstrated ability to analyze complex datasets, run surveys, and test/validate hypotheses.
Research & Writing
- Strong ability to write opinion-based research (writing samples required).
- Skilled at combining quantitative data with qualitative insights to create actionable guidance.
Presentation & Communication
- Excellent public speaking and facilitation skills—comfortable with small executive sessions and large conferences.
- Media training or prior press experience preferred.
Education
- Bachelor’s degree in Computer Science, Engineering, Physics, Mathematics, or related field.
- Advanced degree (MBA, PhD) strongly preferred.
Leadership
- Track record of building and managing high-performing research teams.
- Strong business acumen, with ability to translate technical concepts into client-ready insights and business strategies.
- Experience navigating ambiguity and delivering results in fast-paced, dynamic environments.
Success Measurements
Quantitative Metrics
- Practice revenue growth, client acquisition/retention, and project profitability.
- KPIs: revenue targets, project margins, client satisfaction scores.
Qualitative Metrics
- Market positioning and visibility in the computing and AI sectors.
- Client, partner, and stakeholder feedback on value delivered.
Thought Leadership & Innovation
- Volume and impact of published research, conference engagements, and media mentions.
- Recognition through awards, citations, or industry influence.
- Development of proprietary frameworks, methodologies, or data models.
