Latest Industry News
The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw Contributing Analyst at The Futurum Group undertakes a review of CX wins in March in Part 2 of a two part article featuring…
March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw Contributing Analyst at The Futurum Group undertakes a review of CX wins in March in this Part 1 of a two part article…
Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw Contributing Analyst at The Futurum Group undertakes a review of CX M A activity in March focusing on two key events the acquisition…
Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of the latest CX partnerships between Statara and CallHub Playvox and Five9 and Mitto…
Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of the latest CX wins for Zeotap 3CLogic and SAP Emarsys together with their…
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of new and recent CX research findings from Vonage Reward Gateway and MessageGears…
Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of the latest CX wins for Qualtrics UKG and Tattle together with their partners…
Topics Include Retailers and Free Returns, CDPs, and Dominant Themes in Surveys
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of new and recent CX research findings from SAP Emarsys Tealium and SurveyMonkey…
Featured Insights
T-Mobile Raises 2024 Guidance Driven by Q1 2024 Service Revenue, Profitability, and High-Speed Internet Breakthroughs Plus Record Low Postpaid Phone Churn
The Futurum Group’s Ron Westfall and Daniel Newman examine T-Mobile’s Q1 2024 results and why they expect T-Mobile to fulfill its raised 2024 guidance as the company is outperforming its rivals across important mobile network service categories.
Generative AI-Powered Workflows Are Helping to Fuel Performance Across All Key Business Areas
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover ServiceNow’s Q1 2024 earnings and discuss how the company has successfully leveraged generative AI across its platform to drive revenue growth.
Google Announces Q1 2024 Earnings, Powered by Revenue Gains across Cloud, Advertising, AI, and Search
The Futurum Group’s Steven Dickens and Keith Kirkpatrick cover Google’s Q1 2024 earnings and discuss how the company’s innovations across cloud, workflows, and AI are helping it to drive success.
Latest Research
In our latest Research Brief The Case for Integrated Building Management Achieving Operational Efficiency with Honeywell Enterprise Buildings Integrator done in partnership with Honeywell we…
In this white paper Operationalizing the Circular Economy How HP is Reinventing Sustainability for the Tech Sector you will learn the five fundamental challenges standing…
Our latest research report Endpoint Security Trends 2023 digs into modern attack techniques and how IT and security practitioners can most effectively respond and react…
The Futurum Group s latest research report 2023 Cloud Downtime Incident Report presents a detailed examination of downtime incidents across major cloud providers By meticulously…
Latest Insights
T-Mobile Raises 2024 Guidance Driven by Q1 2024 Service Revenue, Profitability, and High-Speed Internet Breakthroughs Plus Record Low Postpaid Phone Churn
The Futurum Group s Ron Westfall and Daniel Newman examine T Mobile s Q1 2024 results and why they expect T Mobile to fulfill its…
Generative AI-Powered Workflows Are Helping to Fuel Performance Across All Key Business Areas
The Futurum Group s Daniel Newman and Keith Kirkpatrick cover ServiceNow s Q1 2024 earnings and discuss how the company has successfully leveraged generative AI…
A Game-Changer in the Cloud Software Space
The Futurum Group s Paul Nashawaty and Sam Holschuh provide their insights on the convergence of IBM Red Hat and now potentially HashiCorp and the…
Google Announces Q1 2024 Earnings, Powered by Revenue Gains across Cloud, Advertising, AI, and Search
The Futurum Group s Steven Dickens and Keith Kirkpatrick cover Google s Q1 2024 earnings and discuss how the company s innovations across cloud workflows…
Intel Showed Progress in Q1 2024 Results Led by Double-Digit Growth in Intel Products and Intel Foundry Delivering Breakthrough Intel 3 Production
The Futurum Group s Ron Westfall and Daniel Newman assess Intel Q1 2024 results and why Intel s new foundry operating model provides transparency and…
Bedrock’s New Enhancements Are Designed to Streamline the Development of Advanced Generative AI Applications
Steven Dickens Vice President and Practice Lead at The Futurum Group provides his insights into the announcements from AWS on the enhancements to Amazon Bedrock…
NEWS BY INDUSTRY
Partners Include FSIoffice, University of Melbourne, and Asics
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for SugarCRM, Cognizant, and BlueConic in their partner initiatives with FSIoffice, the University of Melbourne, and Asics.
A Deep Dive into the Future
Steven Dickens, VP and Practice Leader with The Futurum Group, shares his perspective on the six key trends shaping 2024.
There Were Plenty of People Talking AI in 2023. Here Are the Ones to Follow.
Mark Beccue, Research Director AI at The Futurum Group, examines the top AI influencers of 2023.
Topics Include AI-Driven Marketing, the Importance of First Impressions, and US Citizen Satisfaction with Federal Government Services
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Optimove, Hotjar, and American Customer Satisfaction Index (ACSI).
Topics Include Struggles of Insurers with Digital, Consumer Expectations of Digital, and Challenges Marketers Face with Digital
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from J.D. Power, Cisco, and Acquia.
Acquired Companies Include WonderPush and Octolis, Formsite, and Pingboard
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A developments on the CX front, with new acquisitions by Brevo, Formstack, and Workleap.
Understanding the Market Adoption of Kubernetes and Future Investments
Camberley Bates, VP and Practice Lead at The Futurum Group, explores container native adoption, the rise of AI-driven apps, and the challenges such as observability, resilience, security, and protection that must be addressed in 2024.
Companies Acquired Include Clearbit, EngageSmart, Plum Voice, and PUSHTech Also: New Funding for Cogito
Alex Gaw, Contributing Analyst at The Futurum Group, rounds up the latest CX M&A and funding news with HubSpot, Vista Equity Partners, Sharpen Technologies, Cendyn, and Cogito.
Topics Cover Generative AI and Software, Top Consumer Experience Trends for 2024, and Social Media Shopping
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Capgemini, Qualtrics, and Disqo.
Partners Include Oodle Car Finance, Virgin Group, and NatWest
Alex Gaw, Contributing Analyst at The Futurum Group, examines initiatives from CX providers NICE, Workvivo, and IBM with their respective partners Oodle Car Finance, Virgin Group, and NatWest Bank.
Acquired Companies Include QBox, Rephrase.ai, Monsido, and Follow Up Boss, and Databricks Secures New Funding
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX M&A and funding news involving Cyara, Adobe, Acquia, Zillow Group, and Databricks.
Partners Include Amazon Web Services, Bayer, and DubiCars
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Salesforce, Veeva Systems, and MoEngage.
Partners Include Aer Lingus, Tonik Bank, Baptist World Aid, DIEZ, and Thesis
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Salesforce, Genesys, 8x8, Sprinklr, and Medallia.
Kubecon 2023 Shows the Success of Kubernetes and Containers with Enterprise Adoption
Camberley Bates, VP Practice Lead at The Futurum Group, shares her insights on Kubecon 2023 and the success of CNCF and Kubernetes.
Companies Engaged in AI-Related Initiatives Secure Additional Capital
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX funding news involving Anysphere, AlphaSense, and Enflame.
Topics Include Generative AI, Holiday Staffing Shortages, AI and CX Success, and More
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Cloudera, Verint, Talkdesk, Stanford University, and Kore.ai.
A Conversation with Content Guru CEO Sean Taylor
Sherril Hanson, Senior Analyst at The Futurum Group, interviews Content Guru’s CEO Sean Taylor who shares insights into the Content Guru journey and what is next for the company’s expansion plans.
Omnichannel Support, Issue Identification, and Provision of Self-Service Opportunities Help Support a Positive Employee Experience
Sherril Hanson, Senior Analyst at The Futurum Group, chats with Josh Bean, Zendesk’s employee experience business lead, about the company’s progress in expanding employee experience solutions, which will result in an improved workday experience.
