Author: Sherril Hanson

AI-Driven Features in Appspace Ease Workflows & Boost User Experience
February 26, 2024

AI-Driven Features in Appspace Ease Workflows & Boost User Experience

Craig Durr and Sherril Hanson at The Futurum Group look at Appspace’s most recent enhancements to its workplace experience platform which promise to tie together the often disjointed technologies that...
WalkMe Q4 2023: The Company Reaches a Record Profitability Milestone
February 22, 2024

WalkMe Q4 2023: The Company Reaches a Record Profitability Milestone

The Futurum Group’s Daniel Newman, Sherril Hanson, and Keith Kirkpatrick of The Futurum Group cover WalkMe’s Q4 2023 earnings. The company rounded out a transformational 2023 with strong results, continued...
Twilio Q4 2023 Revenue Grows 5% YoY, Beating Targets
February 20, 2024

Twilio Q4 2023 Revenue Grows 5% YoY, Beating Targets

Daniel Newman and Sherril Hanson of The Futurum Group break down Twilio’s Q4 2023 earnings, which saw the company exceed its guidance with a record quarter of revenue, non-GAAP income...
February 20, 2024

QuestionPro’s 2023 CX Management Updates and What’s Ahead for 2024

Sherril Hanson, Senior Analyst at The Futurum Group, chats with QuestionPro President of CX Ken Peterson to get an update on the 2023 CX management platform enhancements that focused on...
Companies Lose Money, Employees Lose Time Without Digital Adoption
February 20, 2024

Companies Lose Money, Employees Lose Time Without Digital Adoption

Keith Kirkpatrick and Sherril Hanson at The Futurum Group dig into WalkMe’s State of Digital Adoption Report, which indicates continued challenges in harnessing companies’ technologies, and increased awareness and investment...
Zendesk Reveals Improvements to Tymedesk Workforce Management Solution
February 14, 2024

Zendesk Reveals Improvements to Tymedesk Workforce Management Solution

Keith Kirkpatrick and Sherril Hanson of The Futurum Group cover Tymeshift’s latest product enhancements and discuss how they should help Zendesk meet the needs of larger customers....
Xyte Introduces Xyte Connect
February 12, 2024

Xyte Introduces Xyte Connect

Craig Durr and Sherril Hanson at The Futurum Group take a look at Xyte’s launch of Xyte Connect, a feature that will help OEMs better leverage their extended value chain...
AI-Driven Features of Cisco Webex Contact Center
February 12, 2024

AI-Driven Features of Cisco Webex Contact Center

Sherril Hanson, Senior Research Analyst at The Futurum Group, shares insights into a recent Cisco Webex briefing focused on its AI strategy, particularly relating to Webex Contact Center....
RingCentral Announces Unified Patient Care Solution for Healthcare
February 9, 2024

RingCentral Announces Unified Patient Care Solution for Healthcare

Sherril Hanson, Senior Analyst at The Futurum Group, reviews recent introductions to RingCentral’s Healthcare Solution, which focus on EHR integration and the use of generative AI to remove friction points,...
Next Generation of the Perceptyx People Insights Platform Is Released
February 8, 2024

Next Generation of the Perceptyx People Insights Platform Is Released

Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights on the next generation of the Perceptyx People Insights Platform, which focuses on the use of AI for more...
Zoom Announces New AI Companion Capabilities
February 8, 2024

Zoom Announces New AI Companion Capabilities

Craig Durr and Sherril Hanson at The Futurum Group share insights into Zoom’s latest AI Companion enhancements that offer improved workplace communications and efficiencies and an analytics dashboard for a...
ADP Introduces ADP Assist for HR Productivity and Decision Making
February 7, 2024

ADP Introduces ADP Assist for HR Productivity and Decision Making

Keith Kirkpatrick and Sherril Hanson of The Futurum Group share insights on ADP Assist, a generative AI solution that integrates with ADP’s products across multiple platforms to support HR productivity,...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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