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Author: Sherril Hanson

AI-Driven Features in Appspace Ease Workflows & Boost User Experience
Craig Durr
Craig Durr & Sherril Hanson

AI-Driven Features in Appspace Ease Workflows & Boost User Experience

Workplace Experience Platform Supports a More Connected, Productive, and Positive Environment
Craig Durr and Sherril Hanson at The Futurum Group look at Appspace’s most recent enhancements to its workplace experience platform which promise to tie together the often disjointed technologies that employees often need to contend with.
WalkMe Q4 2023: The Company Reaches a Record Profitability Milestone
Daniel Newman, Sherril Hanson & Keith Kirkpatrick

WalkMe Q4 2023: The Company Reaches a Record Profitability Milestone

WalkMe Shows Strong Results with a Lot of Upside for 2024
The Futurum Group’s Daniel Newman, Sherril Hanson, and Keith Kirkpatrick of The Futurum Group cover WalkMe’s Q4 2023 earnings. The company rounded out a transformational 2023 with strong results, continued customer growth, and new product innovation.
Twilio Q4 2023 Revenue Grows 5% YoY, Beating Targets
Daniel Newman & Sherril Hanson

Twilio Q4 2023 Revenue Grows 5% YoY, Beating Targets

Solid Quarter as the Company Focuses on Innovation and Profitable Growth
Daniel Newman and Sherril Hanson of The Futurum Group break down Twilio’s Q4 2023 earnings, which saw the company exceed its guidance with a record quarter of revenue, non-GAAP income from operations, and free cash flow.
Sherril Hanson

QuestionPro’s 2023 CX Management Updates and What’s Ahead for 2024

Updates Center on User Experience, Automation, Reporting, and Tightening Up the Inner and Outer Loops for Customer Feedback and Action
Sherril Hanson, Senior Analyst at The Futurum Group, chats with QuestionPro President of CX Ken Peterson to get an update on the 2023 CX management platform enhancements that focused on user experience, automation and reporting.
Companies Lose Money, Employees Lose Time Without Digital Adoption
Keith Kirkpatrick & Sherril Hanson

Companies Lose Money, Employees Lose Time Without Digital Adoption

WalkMe’s State of Digital Adoption Report Points to Continued Challenges and Increased Awareness and Investment
Keith Kirkpatrick and Sherril Hanson at The Futurum Group dig into WalkMe’s State of Digital Adoption Report, which indicates continued challenges in harnessing companies’ technologies, and increased awareness and investment in digital adoption.
Zendesk Reveals Improvements to Tymedesk Workforce Management Solution
Keith Kirkpatrick & Sherril Hanson

Zendesk Reveals Improvements to Tymedesk Workforce Management Solution

Enhancements Center on Helping Organizations Manage Workers More Effectively and Efficiently
Keith Kirkpatrick and Sherril Hanson of The Futurum Group cover Tymeshift’s latest product enhancements and discuss how they should help Zendesk meet the needs of larger customers.
Xyte Introduces Xyte Connect
Craig Durr
Craig Durr & Sherril Hanson

Xyte Introduces Xyte Connect

OEMs Can More Deeply Leverage Their Value Chain for Increased Benefits
Craig Durr and Sherril Hanson at The Futurum Group take a look at Xyte’s launch of Xyte Connect, a feature that will help OEMs better leverage their extended value chain via improved communication and collaboration opportunities.
AI-Driven Features of Cisco Webex Contact Center
Sherril Hanson

AI-Driven Features of Cisco Webex Contact Center

Webex AI Strategy Empowers Webex Contact Center to Better Support Customers and Agents
Sherril Hanson, Senior Research Analyst at The Futurum Group, shares insights into a recent Cisco Webex briefing focused on its AI strategy, particularly relating to Webex Contact Center.
RingCentral Announces Unified Patient Care Solution for Healthcare
Sherril Hanson

RingCentral Announces Unified Patient Care Solution for Healthcare

Integrations with Electronic Health Record Providers and AI Will Provide for Smoother Workflows and Improved Patient Journeys
Sherril Hanson, Senior Analyst at The Futurum Group, reviews recent introductions to RingCentral’s Healthcare Solution, which focus on EHR integration and the use of generative AI to remove friction points, ease mundane tasks and connect data.
Next Generation of the Perceptyx People Insights Platform Is Released
Sherril Hanson

Next Generation of the Perceptyx People Insights Platform Is Released

Enhancements Focus on the Use of AI for More Powerful, Focused, and Data-Enriched Insights and Analytics
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights on the next generation of the Perceptyx People Insights Platform, which focuses on the use of AI for more powerful, focused, and data-enriched insights and analytics.
Zoom Announces New AI Companion Capabilities
Craig Durr
Craig Durr & Sherril Hanson

Zoom Announces New AI Companion Capabilities

Enhancements Are Across Platform and Include the Contact Center
Craig Durr and Sherril Hanson at The Futurum Group share insights into Zoom’s latest AI Companion enhancements that offer improved workplace communications and efficiencies and an analytics dashboard for a view of usage.
ADP Introduces ADP Assist for HR Productivity and Decision Making
Keith Kirkpatrick & Sherril Hanson

ADP Introduces ADP Assist for HR Productivity and Decision Making

ADP Assist Solution Goes Across Multiple ADP Platforms
Keith Kirkpatrick and Sherril Hanson of The Futurum Group share insights on ADP Assist, a generative AI solution that integrates with ADP’s products across multiple platforms to support HR productivity, decision making, and daily task efficiencies.
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