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Category: Customer Experience

Six Five's Diana Blass heads to Dell Tech World, for a journey inside The Dell AI Factory, where AI-innovation has transformed nearly every industry vertical.
Two New Features – Automatic CSAT Generation and Agent Burnout Detection – Help the Solution Stand Apart from the Crowd
Keith Kirkpatrick, Research Director with The Futurum Group, covers Cisco’s new CCaaS enhancements that are powered by AI, and are designed to improve both agent and customer experiences.
In this engaging episode of the Six Five On the Road, our hosts dive into how Zoho's comprehensive suite of applications is revolutionizing businesses from SMBs to large enterprises, detailing the transformational impact of Zoho's products across various sectors.
Lisa Martin, Cory Johnson, and Melody Brue explore how Zoho's unwavering philosophy, strong convictions, and distinctive culture have been pivotal in its growth and success in the tech sector. A must-listen for those interested in the interplay between corporate values and business success.
Six Five Media hosts Cory Johnson, Lisa Martin, and Dave Nicholson share their insights on the groundbreaking developments from Zoholics. This conversation dives into Zoho's innovative strides and strategic vision, showcasing how they're paving the way in the tech industry.
Ram Ramamoorthy, Director of AI Research at Zoho Corporation, joins Cory Johnson and Lisa Martin to share his insights on Zoho's innovative strategies for tackling AI challenges in the enterprise. This discussion illuminates how Zoho is leading the charge in integrating AI technology to enhance business operations and decision-making.
WalkMe Strengthens SAP’s Portfolio for AI-Based Business Automation and Transformation
The Furturum Group’s Dr. Bob Sutor and Keith Kirkpatrick examine SAP’s planned acquisition of Digital Adoption Platform provider WalkMe. The acquisition enhances SAP’s business automation and transformation portfolio with additional AI capabilities.
Josh Corson, SVP at OP360, joins Cory Johnson & Lisa Martin to share his insights on harnessing Zoho's power to fuel growth and enhance data-driven decisions making OP360 a leader in their field.
Sridhar Vembu, CEO at Zoho, joins Cory Johnson and Lisa Martin to share his insights on how enhancing employee satisfaction directly impacts customer experience, drawing on Zoho's successful strategies in this field.
Lisa Martin, CMO Advisor at The Futurum Group and Ash Parikh, CMO of Trellix, talk about the evolution of the B2B CMO’s role and the customer journey, as well as the influence that technology, art, and science have on marketing management styles.
While AI Copilots Were the Shiny Objects in the Room, More Data Integration Is the Real Star
Keith Kirkpatrick, Research Director with The Futurum Group, covers the news coming out of Salesforce Connections, and discusses why data and an open ecosystem is good news for customers.
Lenovo’s QoQ and YoY Execution in the Expanding Hybrid, Distributed AI Ecosystem Is Fueling an Accelerating Growth Trajectory Across Its Businesses
Olivier Blanchard, Research Director with the Futurum Group, and Steven Dickens, VP and Practice Lead, share their insights into Lenovo’s Q4 and FY 23/24 earnings and drill down into how the company’s pocket-to-cloud strategy is already working.