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Category: Customer Experience

Review: CX Wins in March, Part 2
Alex Gaw

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships formed from March 14 until the end of the month.
Review: CX Wins in March, Part 1
Alex Gaw

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring partnerships formed from the beginning of the month to March 13.
A Look Back at CX M&As in March
Alex Gaw

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by Zendesk of Ultimate, and by the Moneypenny Group of Sunshine Communication Services.
The Future of Customer Experience in the Era of AI - The Six Five On the Road
Daniel Newman

The Future of Customer Experience in the Era of AI – The Six Five On the Road

Eric Hall, CMO Digital Experience Business at Adobe, shares his insights on the transformative role of AI in customer experience, discussing the challenges and solutions highlighted during the Adobe Summit.
Exploring AI-Driven Customer Service Innovations with Salesforce's Ryan Nichols and AWS's Randy Hand
Craig Durr

Exploring AI-Driven Customer Service Innovations with Salesforce’s Ryan Nichols and AWS’s Randy Hand

Ryan Nichols, CPO at Salesforce, and Randy Hand, Head of Solution Architecture BDSI/SCV at AWS join Craig Durr to share their insights on transforming customer service through their partnership. This collaboration is setting new standards for customer experience across every channel.
The Six Five - On the Road with Pure Storage CEO Charles Giancarlo
Daniel Newman

The Six Five – On the Road with Pure Storage CEO Charles Giancarlo

Charles Giancarlo, Chairman and CEO at Pure Storage, shares enlightening perspectives on advancing AI innovation using flash technology and Pure's partnership with NVIDIA.
Making the Workforce a Force for Growth - The Six Five on The Road
Daniel Newman

Making the Workforce a Force for Growth – The Six Five on The Road

John Gordon and Faisal Masud, leading HP's Managed and Digital Services, join us to explore how transforming workforce practices and workforce dynamics can significantly elevate employee satisfaction and productivity, positioning companies for sustained growth.
HP’s New Workforce Solutions for the Modern Workforce - The Six Five On the Road
Daniel Newman

HP’s New Workforce Solutions for the Modern Workforce – The Six Five On the Road

Dave Shull, President at HP, joins the Six Five - On the Road, sharing his insights on HP’s Workforce Solutions' first year, revealing valuable lessons, customer-centric innovations, and the future of the modern workforce.
HP's Amplify Program Accelerates Partner Growth and Paves the Way for the AI Era - Six Five - On the Road
Daniel Newman

HP’s Amplify Program Accelerates Partner Growth and Paves the Way for the AI Era – Six Five – On the Road

Kobi Elbaz, Senior Vice President and General Manager at HP, shares insights on the enhancements to the HP Amplify partner program and what partners can expect with the advent of AI technology. This conversation offers a glimpse into the future of channel partnerships in the AI era.
Twilio Remains Committed to Segment, Despite External Pressure
Keith Kirkpatrick

Twilio Remains Committed to Segment, Despite External Pressure

Commits to Driving Innovation Around CustomerAI and Embedding Segment CDP Across the Entire Twilio Platform
Keith Kirkpatrick, Research Director at The Futurum Group, covers Twilio’s announcement that it has committed to turning around its Segment business and discusses the reasons why the vendor had little choice but to double down on CDP.
CX Partnerships for Statara, Playvox, and Mitto
Alex Gaw

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto and MoEngage.
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