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Category: Customer Experience

Bridging Human Potential and Technology: Enhancing CX and EX for the Future
Keith Kirkpatrick

Bridging Human Potential and Technology: Enhancing CX and EX for the Future

In our latest research brief completed in partnership with Aspect, Bridging Human Potential and Technology: Enhancing CX and EX for the Future, we discuss how technology can be used to enhance employee experience by providing workers with the tools and support they need to drive more job satisfaction, greater engagement with the company and its customers, and ultimately help to deliver better customer experiences.
A Roundtable Conversation with AWS Partner Award Winners - Six Five On the Road at AWS re:Invent
Daniel Newman

A Roundtable Conversation with AWS Partner Award Winners – Six Five On the Road at AWS re:Invent

Julia Chen, VP at AWS, and elite AWS partners share invaluable insights on the essence of AWS Partner Awards and the evolving cloud market, highlighting the pivotal role of partnerships in driving cloud innovation and customer success.
Toyota, AWS and Deloitte Discuss the Impact of Generative AI on The Automotive Market- Six Five On The Road at AWS re:Invent
Daniel Newman

Toyota, AWS and Deloitte Discuss the Impact of Generative AI on The Automotive Market- Six Five On The Road at AWS re:Invent

Karthik Bharathy, Director at AWS, Chris Jangareddy, Managing Director at Deloitte, and Philip Ryan, IT Supply Chain GM at Toyota join Daniel Newman and Patrick Moorhead, sharing their insights on revolutionizing customer experience and market share with generative AI.
Why Companies Need AI Now, Powered by Salesforce
Keith Kirkpatrick

Why Companies Need AI Now, Powered by Salesforce

In our latest research brief completed in partnership with Salesforce, Why Companies Need AI Now, Powered by Salesforce, we discuss how AI agents can improve efficiency, productivity, and precision across industries, and drive better customer experiences through human-assisted, automated workflows, and agentic workflows.
Redefining AI Agent Lifecycle Management with Agentforce Testing Center
Keith Kirkpatrick

Redefining AI Agent Lifecycle Management with Agentforce Testing Center

Enabling Enterprises to Confidently Test, Deploy, and Refine AI Agents at Scale With Innovative Tools and Secure Environments
Keith Kirkpatrick, Research Director at The Futurum Group, discusses Salesforce’s Agentforce Testing Center, highlighting how its tools, such as secure sandboxes, synthetic testing, and analytics, redefine AI agent lifecycle management.
Smartsheet’s Collections to Improve Workspace Collaboration and Security
Keith Kirkpatrick

Smartsheet’s Collections to Improve Workspace Collaboration and Security

A Detailed Look At Smartsheet’s New Feature Enabling Curated Content Sharing for Enhanced Focus and Efficiency
Keith Kirkpatrick, Research Director at The Futurum Group, discusses Smartsheet’s collections feature and curated content sharing, improved workspace collaboration, and enhanced security, which aim to improve the work management platform.
Twilio's Q3 FY2024 Earnings: Leveraging AI to Drive Customer Engagement
Keith Kirkpatrick

Twilio’s Q3 FY2024 Earnings: Leveraging AI to Drive Customer Engagement

Twilio’s Q3 Results Showcase Strong Financials and Cutting-Edge Technological Advancements, Positioning It as a Leader in AI-Driven Customer Engagement
Keith Kirkpatrick, Research Director at The Futurum Group, explores Twilio's Q3 earnings, focusing on how AI advancements and robust data integration are driving growth and transforming customer engagement for today's leading brands.
Digital Resilience in the Age of AI: Insights from Cisco and Splunk - Six Five Media On The Road at Cisco Partner Summit
Daniel Newman

Digital Resilience in the Age of AI: Insights from Cisco and Splunk – Six Five Media On The Road at Cisco Partner Summit

Gary Steele, Go-to-Market President at Cisco, shares his insights on enhancing digital resilience in the age of AI, emphasizing the synergy between Cisco and Splunk.
IBM Consulting: Taking Clients from Scope to Scalability - Six Five Media On the Road
Daniel Newman

IBM Consulting: Taking Clients from Scope to Scalability – Six Five Media On the Road

Kelly Chambliss, SVP at IBM Consulting, joins Daniel Newman to share her insights on leading clients from defining project scope to achieving scalability in transformative technology projects.
Fem.AI: Igniting Women Into the AI Workforce - Six Five On the Road
Six Five Media
Six Five Media

Fem.AI: Igniting Women Into the AI Workforce – Six Five On the Road

Nicole Johnson, Global Director of Social Impact and President at Cadence, joins Melody Brue to share insights on Fem.AI and its mission to usher more women into the AI workforce.
Driving the Speed of Innovation while Reducing Risk through ServiceOps - Six Five Media at BMC Connect
Steven Dickens

Driving the Speed of Innovation while Reducing Risk through ServiceOps – Six Five Media at BMC Connect

Margaret Lee, SVP at BMC joins Mike Vizard to share their insights on driving innovation speed while reducing digital risk through effective ServiceOps.
Propelling the Next Wave of AI Productivity - Six Five on the Road
Daniel Newman

Propelling the Next Wave of AI Productivity – Six Five On the Road

Rob Thomas, SVP at IBM, joins Daniel Newman to share his insights on propelling the next wave of AI productivity.
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