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Category: Customer Experience

The Future of Agentic AI and Its Impact on Customer Experience - Six Five On The Road
Tiffani Bova
Tiffani Bova

The Future of Agentic AI and Its Impact on Customer Experience – Six Five On The Road

Loni Stark, Vice President at Adobe, joins Tiffani Bova to discuss the transformative potential of Agentic AI in elevating customer experiences, highlighting real-world success stories and Adobe's visionary approach.
AI Ambitions vs. Reality: WalkMe Report Exposes Enterprises’ Digital Waste
Keith Kirkpatrick

AI Ambitions vs. Reality: WalkMe Report Exposes Enterprises’ Digital Waste

WalkMe’s 2025 State of Digital Adoption Report Highlights the AI Readiness Gap
Keith Kirkpatrick, Research Director at The Futurum Group, examines WalkMe’s 2025 report on the AI adoption gap, enterprise inefficiencies, and the role of digital adoption in maximizing AI ROI.
Salesforce Q4 FY 2025 Results Deliver Strong AI Growth, but FY 2026 Outlook Disappoints
Keith Kirkpatrick

Salesforce Q4 FY 2025 Results Deliver Strong AI Growth, but FY 2026 Outlook Disappoints

Despite a Record RPO of $63.4 Billion and 11% YoY Growth, Salesforce’s FY 2026 Revenue Forecast Signals Slower-Than-Expected AI Adoption and Near-Term Subscription Headwinds
Keith Kirkpatrick, Research Director at The Futurum Group, analyzes Salesforce’s Q4 FY 2025 earnings, highlighting AI growth, margin expansion, and concerns over muted FY 2026 guidance.
Twilio Q4 FY 2024 Performance Fueled by Communications and Margin Gains
Keith Kirkpatrick

Twilio Q4 FY 2024 Performance Fueled by Communications and Margin Gains

Messaging Growth and Cost Discipline Drive Twilio’s Q4 FY 2024 Profitability Gains
Keith Kirkpatrick highlights Twilio’s Q4 FY 2024 performance driven by messaging growth, AI innovation, and strong profitability gains.
Oracle Bets on AI-Driven Sales and Supply Chain Transformation
Keith Kirkpatrick

Oracle Bets on AI-Driven Sales and Supply Chain Transformation

Oracle Fusion Cloud Sales and SCM Introduce AI Agents to Boost Customer Interactions, Optimize Supply Chains, and Drive Productivity
Keith Kirkpatrick, Research Director at The Futurum Group, analyzes Oracle's AI-driven enhancements in Fusion Cloud Sales and SCM, evaluating how embedded AI agents streamline sales, optimize supply chains, and improve enterprise efficiency.
Jeetu Patel on Driving Digital Transformation at Cisco - The View From Davos
Daniel Newman

Jeetu Patel on Driving Digital Transformation at Cisco – The View From Davos

Jeetu Patel, EVP & Chief Product Officer at Cisco, joins hosts Daniel Newman and Patrick Moorhead, sharing his insights on spearheading digital transformation at Cisco and shaping the future of how we work.
Exploring Lenovo's Globalization and AI Strategies - The View From Davos
Daniel Newman

Exploring Lenovo’s Globalization and AI Strategies – The View From Davos

Ken Wong, President for Solutions & Services Group at Lenovo, shares his insights on Lenovo's globalization journey and its pivotal role in leveraging AI to solve global challenges, drawing from his experiences at the Davos forum.
Lenovo + NetApp Making Moves, The Feds on Security, and Dion's Predictions - Six Five Webcast - Infrastructure Matters
Camberley Bates
Keith Townsend
Dion Hinchcliffe
Camberley Bates, Keith Townsend & Dion Hinchcliffe

Lenovo + NetApp Making Moves, The Feds on Security, and Dion’s Predictions – Six Five Webcast – Infrastructure Matters

Dion Hinchcliffe, Camberley Bates, and Keith Townsend share insights on Lenovo and NetApp's strategic directions, the federal government's evolving approach to cybersecurity, and forward-looking predictions for the tech industry.
Exploring the Future of Technology with LogicMonitor's CEO - The View From Davos
Daniel Newman

Exploring the Future of Technology with LogicMonitor’s CEO – The View From Davos

Christina Kosmowski, CEO at LogicMonitor, joins our hosts to share her insights on leading a tech company towards innovative horizons and addressing the challenges of digital transformation.
The View from Davos with Cisco's Chuck Robbins
Daniel Newman

The View from Davos with Cisco’s Chuck Robbins

Chuck Robbins, Chair and CEO at Cisco joins hosts Daniel Newman and Patrick Moorhead, sharing his insights on global economic trends, Cisco's sustainability efforts, and the transformative power of technology post-Davos.
Bridging Human Potential and Technology: Enhancing CX and EX for the Future
Keith Kirkpatrick

Bridging Human Potential and Technology: Enhancing CX and EX for the Future

In our latest research brief completed in partnership with Aspect, Bridging Human Potential and Technology: Enhancing CX and EX for the Future, we discuss how technology can be used to enhance employee experience by providing workers with the tools and support they need to drive more job satisfaction, greater engagement with the company and its customers, and ultimately help to deliver better customer experiences.
A Roundtable Conversation with AWS Partner Award Winners - Six Five On the Road at AWS re:Invent
Daniel Newman

A Roundtable Conversation with AWS Partner Award Winners – Six Five On the Road at AWS re:Invent

Julia Chen, VP at AWS, and elite AWS partners share invaluable insights on the essence of AWS Partner Awards and the evolving cloud market, highlighting the pivotal role of partnerships in driving cloud innovation and customer success.
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