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Category: Customer Experience

Zendesk Launches a Global Venture Fund to Back AI Startups, Accelerating Customer and Employee Experience Advancements Through Strategic Investments in Companies Such as PolyAI and unitQ
Keith Kirkpatrick, Research Director at The Futurum Group, shares insights on Zendesk’s new venture fund, launched to support AI-driven startups such as PolyAI and unitQ, aiming to revolutionize customer experience through cutting-edge technology.
Generative AI Is Transforming the 2024 Holiday Shopping Experience With Personalized Recommendations and Smarter, More Efficient Retail Strategies
Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on how generative AI is reshaping the holiday shopping experience, driving personalization, and transforming consumer behaviors for the 2024 season.
Dr. Gloria Chance, CEO of The Mousai Group, joins hosts Greg Lotko and Daniel Newman to discuss evolving DEI strategies in tech, emphasizing the role of diverse perspectives in creating unbiased AI models and fostering belonging and inclusivity.
Google Cloud’s Latest AI-Powered Solutions Expand Reach into Enterprise Customer Service
Steven Dickens, Paul Nashawaty, and Keith Kirkpatrick with The Futurum Group share insights on Google Cloud's latest innovation as Google launches their new Customer Engagement Suite with Gemini AI, a move which would enhance business productivity and provide seamless customer journey.
Sam Chang, Division President at HP, joins Daniel Newman and Patrick Moorhead to share his insights on AI's role in enhancing consumer experiences with HP's latest AI-driven solutions.
Anneliese Olson, SVP and Managing Director at HP, joins us to share her insights on how AI is revolutionizing work, fostering happier employees, and spearheading a new era in work-life balance.
Dave Shull, President of Workforce Solutions at HP, joins Daniel Newman and Patrick Moorhead on Six Five On The Road to share his insights on delivering a tailored digital employee experience that anticipates and resolves tech issues swiftly.
The Six Five team discusses TMobile TBones AT&T & Verizon w/ TPriority
The Six Five team discusses iPhone 16 Sales - Are You Not Entertained?
Latest Dell Earnings Point to Growth Acceleration in Server and Networking Solutions
Olivier Blanchard, Research Director with The Futurum Group, digs into Dell’s Q2 FY2025 earnings. In focus: How growing demand for AI solutions and Dell’s partnership with NVIDIA are already producing record results for Dell’s Infrastructure Solutions Group, and why softness in Dell’s Client Solutions Group numbers for the quarter suggests that the PC refresh supercycle, which kicked off just a few weeks ago, may take a few more quarters to gain momentum.
Hock Tan, President and CEO at Broadcom, joins Daniel Newman and Patrick Moorhead to share his insights on VMware Explore, including vital takeaways and the powerful feedback from the community.