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Latest Industry News

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their…
Review: CX Wins in March, Part 2

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
Review: CX Wins in March, Part 1

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
A Look Back at CX M&As in March

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
CX Partnerships for Statara, Playvox, and Mitto

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
New CX Research from Vonage, Reward Gateway, and MessageGears

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears….
CX Wins with Qualtrics, UKG, and Tattle

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…

More Industry News »

Featured Insights

The Main Scoop, Episode 28: Protect Your IT Investments With an Observability Strategy
Daniel Newman

The Main Scoop, Episode 28: Protect Your IT Investments With an Observability Strategy

Learn how observability cuts through data noise, drives insights, and boosts IT resilience. Brett Dawson joins hosts Greg Lotko and Daniel Newman on The Main Scoop as they dive into observability's impact on AI and hybrid IT strategies.
BSC and Lenovo – Advancing Sustainable Computing in Research
Daniel Newman

BSC and Lenovo – Advancing Sustainable Computing in Research

Sergi Girona, Operations Director at Barcelona Supercomputing Center, and Scott Tease, VP at Lenovo, share insights on enhancing high-performance computing and sustainability through their partnership, highlighting the deployment of MareNostrum 5 with Lenovo's Neptune Water Cooling Technology for environmental efficiency.
How To Easily And Quickly Migrate Oracle Database Workloads To AWS
Daniel Newman

How To Easily And Quickly Migrate Oracle Database Workloads To AWS

Karan Batta, SVP at Oracle, joins Daniel Newman and Patrick Moorhead on the latest episode to share his insights on migrating Oracle Database workloads to AWS, underscoring the pivotal Oracle-AWS partnership.

More Insights »

Latest Research

Cloud, Complexity, AI The Triple Threat Demanding New Cyber Resilience Strategies

Cloud, Complexity, AI: The Triple Threat Demanding New Cyber Resilience Strategies

In this research report, Cloud, Complexity, AI: The Triple Threat Demanding New Cyber Resilience Strategies, Futurum delves into pain points, technical approaches, and priorities when…
AI and Data Infrastructure A Modern Approach

AI and Data Infrastructure: A Modern Approach

In this research brief, AI and Data Infrastructure: A Modern Approach, completed in partnership with Qlik, Futurum explores the critical importance of data quality and…
Application Modernization: The Catalyst for Mainframe Modernization

Application Modernization: The Catalyst for Mainframe Modernization

In this research brief, Application Modernization: The Catalyst for Mainframe Modernization, completed in partnership with Rocket Software, Futurum dives into how mainframe modernization practices can…
Redefining AI Hybrid Cloud and Enterprise Workloads with Cooling Innovations

Redefining AI Hybrid Cloud and Enterprise Workloads with Cooling Innovations

The Futurum Group’s latest research report, Redefining AI Hybrid Cloud and Enterprise Workloads with Cooling Innovations, completed in partnership with HPE, explores the issues companies…

More Research Reports »

Latest Insights

Building AI Fabrics with Dell PowerSwitch and Broadcom Thor 2 - Six Five On The Road at SC24

Building AI Fabrics with Dell PowerSwitch and Broadcom Thor 2 – Six Five On The Road at SC24

James Wynia and Hemal Shah, leading minds at Dell and Broadcom, join David Nicholson to share their insights on building AI fabrics utilizing the groundbreaking…
The Power of Power and Cooling - Six Five On The Road at SC24

The Power of Power and Cooling – Six Five On The Road at SC24

Tim Shedd, Engineering Technologist at Dell, joins Keith Townsend to share his insights on the pivotal roles of power and cooling in computing, highlighting Dell’s…
How to Control Cloud Costs for GenAI Tools and Reinvest for Growth - DevOps Dialogues

How to Control Cloud Costs for GenAI Tools and Reinvest for Growth – DevOps Dialogues

Eduardo Mota, Senior Cloud Architect at DoiT, and Jobi George, Global Head of Partnerships at Weaviate, join Mitch Ashley to share their insights on mitigating…
The Rising Tide of Cyber Threats: How to Stay Ahead and Fortify Defenses

The Rising Tide of Cyber Threats: How to Stay Ahead and Fortify Defenses
Lenovo Powers Kempner’s Mission to Advance AI Research - Six Five On The Road at SC24

Lenovo Powers Kempner’s Mission to Advance AI Research – Six Five On The Road at SC24

Dana Ryan and Max Shad delve into the innovative work at Kempner Institute, powered by Lenovo, focusing on AI’s foundational research and practical applications, signaling…
Digital Reality: Bringing AI to Enterprise Data with Lenovo - Six Five On The Road at SC24

Digital Reality: Bringing AI to Enterprise Data with Lenovo – Six Five On The Road at SC24

Flynn Maloy and Seamus Matthews discuss the powerful collaboration between Lenovo and Digital Realty to innovate within AI, data centers, and sustainability, spotlighting how this…

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NEWS BY INDUSTRY

Sherril Hanson

Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences
Sherril Hanson

LivePerson and Adobe transform digital experiences with conversational AI and personalization

Combination empowers brands to enrich customer intelligence to increase conversions and sales and build deep, long-term relationships
Sherril Hanson

Talkdesk Financial Services Experience Cloudâ„¢ Reimagines the Banking Experience

First enterprise-grade contact center solution purpose-built for the financial services industry
Sherril Hanson

NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls

NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues
Sherril Hanson

Talkdesk Healthcare Experience Cloudâ„¢ Reimagines the Patient Experience

First enterprise-grade contact center solution purpose-built for the healthcare industry
Clint Wheelock

Momentive Debuts on the NASDAQ under Ticker Symbol MNTV

Agile experience management company formerly operating as SVMK Inc. will celebrate its relaunch by ringing The Closing Bell® today
Sherril Hanson

Bollé Brands Selects Alida to Drive Innovation and Growth Fueled by Customer Experience

Alida empowers Bollé Brands to guide product portfolio expansion decisions with customer insights
Clint Wheelock

Amplitude Announces Confidential Submission of Draft Registration Statement for Proposed Direct Listing

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