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The Futurum Network

Latest Industry News

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their…
Review: CX Wins in March, Part 2

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
Review: CX Wins in March, Part 1

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
A Look Back at CX M&As in March

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
CX Partnerships for Statara, Playvox, and Mitto

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
New CX Research from Vonage, Reward Gateway, and MessageGears

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears….
CX Wins with Qualtrics, UKG, and Tattle

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…

More Industry News »

Featured Insights

CrowdStrike Outage Lessons Learned and Implications
Krista Macomber

CrowdStrike Outage: Lessons Learned and Implications

Krista Case of The Futurum Group reflects on lessons learned and shares her expected impacts from the July 2024 CrowdStrike outage.
How Does HPE Private Cloud AI Enable One-Click Deployment of GenAI Assistants
Steven Dickens and Ron Westfall

How Does HPE Private Cloud AI Enable One-Click Deployment of GenAI Assistants?

Steven Dickens and Ron Westfall from The Futurum Group highlighted that HPE Private Cloud AI’s ability to rapidly deploy generative AI applications, along with its solution accelerators and partner ecosystem, can greatly simplify AI adoption for enterprises, helping them scale quickly and achieve faster results.
Building Generative AI Applications with Serverless - Six Five Webcast - AWS Serverless Series
Daniel Newman

Building Generative AI Applications with Serverless – Six Five Webcast – AWS Serverless Series

Uma Ramadoss and Eric Johnson from AWS join Daniel Newman and Patrick Moorhead to share their insights on the evolution and the future of Building Generative AI Applications with Serverless, highlighting AWS's role in simplifying this futuristic technology.

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Latest Research

Leveraging Intelligence to Maximize the Value of CRM Data

Leveraging Intelligence to Maximize the Value of CRM Data

In our latest Research Brief, Leveraging Intelligence to Maximize the Value of CRM Data, completed in partnership with SugarCRM, we discuss how AI can be…
Boost Efficiencies and Optimize Performance with Turnkey AI Enterprise Solutions

Boost Efficiencies and Optimize Performance with Turnkey AI Enterprise Solutions

In our latest research report, Boost Efficiencies and Optimize Performance with Turnkey AI Enterprise Solutions, we examine how organizations can plan and build private AI…
Achieve Better Economics and Performance Through Hybrid AI

Achieve Better Economics and Performance Through Hybrid AI

In our latest research report, Achieve Better Economics and Performance Through Hybrid AI, we examine why the Lenovo Smarter AI for All portfolio and vision…
Liquid Cooling: How Deep Expertise Enables Energy Efficient Computing for AI and Beyond

Liquid Cooling: How Deep Expertise Enables Energy Efficient Computing for AI and Beyond

In our latest research brief, Liquid Cooling: How Deep Expertise Enables Energy Efficient Computing for AI and Beyond, we assess why liquid cooling approaches are…

More Research Reports »

Latest Insights

IBM Unveils the Next Generation DS8000 Upping the Performance and Ransomware Protection

IBM Unveils the Next Generation DS8000: Upping the Performance and Ransomware Protection

IBM’s DS8000 G10, Launching in Late 2024, Offers Groundbreaking Performance With PCIe gen4, NVMe Technology, and Enhanced Ransomware Protection for Mission-Critical Enterprise Storage
IBM’s 10th generation DS8000, launching in late 2024, introduces significant advancements in performance and security for mission-critical storage systems. Camberley Bates and Steven Dickens share…
Does Intel Entering the Copilot+ PC Ecosystem Late Really Matter

Does Intel Entering the Copilot+ PC Ecosystem Late Really Matter?

Intel’s New Lunar Lake Core Ultra Processors for AI PCs Will Compete Against Qualcomm’s Snapdragon X and AMD’s Ryzen AI Processors, But Has Intel Fallen Behind?
Olivier Blanchard, Research Director at The Futurum Group shares his insights on whether or not Intel Lunar Lake Core Ultra processors entering the Windows 11…
Broadcom Q3 2024 AI Revenue, VMware Merger, and Mainframe Division Overview

Broadcom Q3 2024: AI Revenue, VMware Merger, and Mainframe Division Overview

Broadcom’s AI Revenue Growth, VMware Integration, and Steady Contributions from the Mainframe Software Division Drive Strong Financial Performance in Q3 2024
Steven Dickens, Chief Technology Advisor at The Futurum Group, shares insights on Broadcom’s Q3 2024 earnings, focusing on AI revenue growth, the impact of the…
Oracle Q1 FY2025 Results OCI and AI Drive Growth in Industry-Specific Solutions

Oracle Q1 FY2025 Results: OCI and AI Drive Growth in Industry-Specific Solutions

Oracle’s Cloud Infrastructure and AI Advancements Drive Robust Revenue Growth Bolstered by Crucial Industry Verticals Such as Healthcare, Financial Services, and Retail
Steven Dickens, Chief Technology Advisor, and Keith Kirkpatrick, Research Director at The Futurum Group, share insights on Oracle’s Q1 FY2025 earnings, showcasing the rapid growth…
The Main Scoop, Episode 26: Microsoft and Mainframe: Combining Platform Strengths in Hybrid IT

The Main Scoop, Episode 26: Microsoft and Mainframe: Combining Platform Strengths in Hybrid IT

Barry Wordell, Head and Global GTM for Sales and Strategy at Microsoft, discusses hybrid IT strategies, highlighting the strengths of cloud and mainframes, the importance…
CrowdStrike Outage Lessons Learned and Implications

CrowdStrike Outage: Lessons Learned and Implications

Krista Case of The Futurum Group reflects on lessons learned and shares her expected impacts from the July 2024 CrowdStrike outage….

More Insights »

NEWS BY INDUSTRY

Sherril Hanson

Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences
Sherril Hanson

LivePerson and Adobe transform digital experiences with conversational AI and personalization

Combination empowers brands to enrich customer intelligence to increase conversions and sales and build deep, long-term relationships
Sherril Hanson

Talkdesk Financial Services Experience Cloudâ„¢ Reimagines the Banking Experience

First enterprise-grade contact center solution purpose-built for the financial services industry
Sherril Hanson

NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls

NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues
Sherril Hanson

Talkdesk Healthcare Experience Cloudâ„¢ Reimagines the Patient Experience

First enterprise-grade contact center solution purpose-built for the healthcare industry
Clint Wheelock

Momentive Debuts on the NASDAQ under Ticker Symbol MNTV

Agile experience management company formerly operating as SVMK Inc. will celebrate its relaunch by ringing The Closing Bell® today
Sherril Hanson

Bollé Brands Selects Alida to Drive Innovation and Growth Fueled by Customer Experience

Alida empowers Bollé Brands to guide product portfolio expansion decisions with customer insights
Clint Wheelock

Amplitude Announces Confidential Submission of Draft Registration Statement for Proposed Direct Listing

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