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Latest Industry News

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their…
Review: CX Wins in March, Part 2

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
Review: CX Wins in March, Part 1

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
A Look Back at CX M&As in March

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
CX Partnerships for Statara, Playvox, and Mitto

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
New CX Research from Vonage, Reward Gateway, and MessageGears

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears….
CX Wins with Qualtrics, UKG, and Tattle

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…

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Featured Insights

Dell Launches GB300 NVL72 for Enterprise Demand
Ray Wang
,

Dell Launches Early AI Infrastructure Offering for Enterprise Demand

Dell and CoreWeave Partner To Deploy NVIDIA GB300 NVL72 Systems, Signaling the Upcoming Ramp-up of GB300 in Q4 2025
Ray Wang, Research Director at Futurum, shares insights on Dell’s early deployment of NVIDIA GB300 NVL72 systems with CoreWeave. The launch sets a new standard in rack-scale performance for AI reasoning and cloud infrastructure.
Are Brands Doing Enough to Keep Up with Their Customers’ Changing Needs?
Keith Kirkpatrick
,

Are Brands Doing Enough to Keep Up with Their Customers’ Changing Needs?

Twilio’s Annual State of Customer Experience Report Finds That While Personalization Is Important, Brands Must Inspire Action, Earn Trust, and Keep Pace With Constant Change
Keith Kirkpatrick, Research Director at Futurum covers Twilio’s 2025 State of Customer Engagement Report, and shares his insights into the strategies brands and software vendors must take to drive more customer engagement and trust.
Can Intel and HP Finally Make AI PCs a Must-Have for Business?
Olivier Blanchard
Olivier Blanchard
,

Can Intel and HP Finally Make AI PCs a Must-Have for Business?

HP’s EliteBook AI PC Lineup, Co-Engineered With Intel, Delivers Quantifiable Productivity Gains Through Application-Level Tuning and Local AI Performance
Olivier Blanchard, Research Director at Futurum shares insights on how Intel and HP’s AI PCs deliver productivity gains through local AI workloads, with up to 223% faster app performance and privacy-first compute for enterprise users.

More Insights »

Latest Research

From Data Chaos to AI Clarity Activating AI Through High-Quality Enterprise Data

From Data Chaos to AI Clarity: Activating AI Through High-Quality Enterprise Data

In our latest Market Brief, From Data Chaos to AI Clarity: Activating AI Through High-Quality Enterprise Data, published in partnership with IBM, Futurum explores the…
Scaling Smarter How Google Cloud Marketplace Is Reshaping Partner Sales and GTM Strategy

Scaling Smarter: How Google Cloud Marketplace Is Reshaping Partner Sales and GTM Strategy

In our latest market study, Scaling Smarter: How Google Cloud Marketplace Is Reshaping Partner Sales and GTM Strategy, Futurum uncovers the strategies and results from…
Unlocking the Future of Hybrid Cloud with Red Hat OpenShift Virtualization

Unlocking the Future of Hybrid Cloud with Red Hat OpenShift Virtualization

In our latest market brief, Unlocking the Future of Hybrid Cloud with Red Hat OpenShift Virtualization, developed in partnership with Red Hat, The Futurum Group…
The AI-Powered Content Revolution Introduction to AI in Enterprise Cloud Content Management

The AI-Powered Content Revolution: Introduction to AI in Enterprise Cloud Content Management

In our latest Market Brief, The AI-Powered Content Revolution, created in partnership with Egnyte, Futurum explores how AI is transforming cloud content management from static…

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Latest Insights

Oracle and AWS Deliver Multicloud Synergies With Oracle Database@AWS Rollout

Oracle and AWS Deliver Multicloud Synergies With Oracle Database@AWS Rollout

Oracle Database@AWS Launches in Virginia and Oregon With More Regions on the Way, Bringing Exadata and Autonomous Database Capabilities to AWS Customers
Brad Shimmin, VP and Practice Lead at Futurum, shares his insights on Oracle Database@AWS, which brings Oracle’s Exadata and Autonomous Database services directly to AWS…
Dell Launches GB300 NVL72 for Enterprise Demand

Dell Launches Early AI Infrastructure Offering for Enterprise Demand

Dell and CoreWeave Partner To Deploy NVIDIA GB300 NVL72 Systems, Signaling the Upcoming Ramp-up of GB300 in Q4 2025
Ray Wang, Research Director at Futurum, shares insights on Dell’s early deployment of NVIDIA GB300 NVL72 systems with CoreWeave. The launch sets a new standard…
Fast-Tracking Mission-Critical Workloads to the Cloud with Oracle and AWS - Six Five Media

Fast-Tracking Mission-Critical Workloads to the Cloud with Oracle and AWS – Six Five Media

Ruba Borno and Karan Batta delve into the innovative Oracle Database@AWS offering, exploring its impact on accelerating cloud migrations for enterprise workloads….
Are Brands Doing Enough to Keep Up with Their Customers’ Changing Needs?

Are Brands Doing Enough to Keep Up with Their Customers’ Changing Needs?

Twilio’s Annual State of Customer Experience Report Finds That While Personalization Is Important, Brands Must Inspire Action, Earn Trust, and Keep Pace With Constant Change
Keith Kirkpatrick, Research Director at Futurum covers Twilio’s 2025 State of Customer Engagement Report, and shares his insights into the strategies brands and software vendors…
Can Intel and HP Finally Make AI PCs a Must-Have for Business?

Can Intel and HP Finally Make AI PCs a Must-Have for Business?

HP’s EliteBook AI PC Lineup, Co-Engineered With Intel, Delivers Quantifiable Productivity Gains Through Application-Level Tuning and Local AI Performance
Olivier Blanchard, Research Director at Futurum shares insights on how Intel and HP’s AI PCs deliver productivity gains through local AI workloads, with up to…
Can Lenovo’s AI Stack Help Enterprises Scale AI with Confidence?

Can Lenovo’s AI Stack Help Enterprises Scale AI with Confidence?

Lenovo Expands Its Hybrid AI Advantage Portfolio With New Services, Hardware, and Integrated Platforms Targeting Scalable Enterprise AI Deployment
Nick Patience, VP and AI Practice Lead at Futurum shares insights on Lenovo’s Hybrid AI Advantage expansion, helping enterprises scale AI through new infrastructure, vertical-specific…

More Insights »

NEWS BY INDUSTRY

Sherril Hanson

Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences
Sherril Hanson

LivePerson and Adobe transform digital experiences with conversational AI and personalization

Combination empowers brands to enrich customer intelligence to increase conversions and sales and build deep, long-term relationships
Sherril Hanson

Talkdesk Financial Services Experience Cloud™ Reimagines the Banking Experience

First enterprise-grade contact center solution purpose-built for the financial services industry
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NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls

NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues
Sherril Hanson

Talkdesk Healthcare Experience Cloud™ Reimagines the Patient Experience

First enterprise-grade contact center solution purpose-built for the healthcare industry
Clint Wheelock
Clint Wheelock

Momentive Debuts on the NASDAQ under Ticker Symbol MNTV

Agile experience management company formerly operating as SVMK Inc. will celebrate its relaunch by ringing The Closing Bell® today
Sherril Hanson

Bollé Brands Selects Alida to Drive Innovation and Growth Fueled by Customer Experience

Alida empowers Bollé Brands to guide product portfolio expansion decisions with customer insights
Clint Wheelock
Clint Wheelock

Amplitude Announces Confidential Submission of Draft Registration Statement for Proposed Direct Listing

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