Latest Industry News
- November 21, 2023
Kubecon 2023 Shows the Success of Kubernetes and Containers with Enterprise Adoption
Camberley Bates, VP Practice Lead at The Futurum Group, shares her insights on Kubecon 2023 and the success of CNCF and Kubernetes….
- November 21, 2023
Companies Engaged in AI-Related Initiatives Secure Additional Capital
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX funding news involving Anysphere, AlphaSense, and Enflame. …
- November 21, 2023
Topics Include Generative AI, Holiday Staffing Shortages, AI and CX Success, and More
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Cloudera, Verint, Talkdesk, Stanford University, and…
- November 9, 2023
A Conversation with Content Guru CEO Sean Taylor
Sherril Hanson, Senior Analyst at The Futurum Group, interviews Content Guru’s CEO Sean Taylor who shares insights into the Content Guru journey and what is…
- November 9, 2023
Omnichannel Support, Issue Identification, and Provision of Self-Service Opportunities Help Support a Positive Employee Experience
Sherril Hanson, Senior Analyst at The Futurum Group, chats with Josh Bean, Zendesk’s employee experience business lead, about the company’s progress in expanding employee experience…
- October 31, 2023
Partners Include Boba Tea Company, Sutter Health, and Waterco
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition,…
- October 30, 2023
Quantum Computing Power Explored to Prevent Metal Corrosion in Industry, Public Infrastructure, Other Tough Environmental Conditions
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about how metal corrosion on jets might be the next big use case…
- October 30, 2023
Is ChatGPT’s OpenAI Looking to Make Its Own AI Chips?
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about a recent Reuters news story that reported that ChatGPT’s OpenAI is looking…
Featured Insights
- November 29, 2023
The Futurum Group’s Camberley Bates is joined by Simon Jelley, GM, Data Protection as a Service and Chris Wiborg, VP Product and Solutions Marketing at Veritas for a conversation on the importance of cloud application resiliency, and data protection, compliance, and recovery.
- November 29, 2023
The New AI Ready Training Commitment Comes as Amazon Is Expanding the Worker Upskilling Efforts That It Began in 2019
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about the move by Amazon to provide free AI skills training to 2 million workers by 2025 as the company broadens previous worker upskilling programs that it started in 2019.
- November 29, 2023
Bolster Business Resilience with AWS’s Automated Disaster Recovery Solutions
Krista Macomber, Senior Analyst at The Futurum Group, shares her insights on the addition of automated restore testing for AWS Backup and disaster recovery (DR) validations for AWS DRS.
Latest Research
- November 29, 2023
In our latest Research Brief, Acknowledging the Impact of Agent Experience on Customer Experience, completed in partnership with Local Measure, we discuss the drivers of…
- November 29, 2023
In our latest Research Brief, Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center, completed in partnership with Local Measure, we discuss the…
- November 28, 2023
In our latest Market Insight Report, Private 5G Networks – MSP Specialists, we take a deep dive into why private 5G Networks are gaining momentum…
- November 27, 2023
In our latest research brief, The Enterprise-wide Benefits of a Comprehensive Data Platform, done in partnership with Oracle, Research Director Ron Westfall explores the current…
Latest Insights
- November 29, 2023
On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Nick Coult, GM at AWS Elastic Containers…
- November 29, 2023
The Futurum Group’s Steven Dickens is joined by Neil Fowler, SVP Engineer for the Application Modernization and Connectivity Product Group at OpenText for a conversation…
- November 29, 2023
The Futurum Group’s Camberley Bates is joined by Simon Jelley, GM, Data Protection as a Service and Chris Wiborg, VP Product and Solutions Marketing at…
- November 29, 2023
The New AI Ready Training Commitment Comes as Amazon Is Expanding the Worker Upskilling Efforts That It Began in 2019
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about the move by Amazon to provide free AI skills training to 2…
- November 29, 2023
Bolster Business Resilience with AWS’s Automated Disaster Recovery Solutions
Krista Macomber, Senior Analyst at The Futurum Group, shares her insights on the addition of automated restore testing for AWS Backup and disaster recovery (DR)…
- November 29, 2023
Hammerspace and Vcinity Announce Partnership to Accelerate Data Movement
Mitch Lewis, Research Analyst at The Futurum Group, shares his insights on a joint solution from Hammerspace and Vcinity that was on display at SC23….
NEWS BY INDUSTRY
- November 21, 2023
Kubecon 2023 Shows the Success of Kubernetes and Containers with Enterprise Adoption
Camberley Bates, VP Practice Lead at The Futurum Group, shares her insights on Kubecon 2023 and the success of CNCF and Kubernetes.
- November 21, 2023
Companies Engaged in AI-Related Initiatives Secure Additional Capital
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX funding news involving Anysphere, AlphaSense, and Enflame.
- November 21, 2023
Topics Include Generative AI, Holiday Staffing Shortages, AI and CX Success, and More
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Cloudera, Verint, Talkdesk, Stanford University, and Kore.ai.
- November 9, 2023
A Conversation with Content Guru CEO Sean Taylor
Sherril Hanson, Senior Analyst at The Futurum Group, interviews Content Guru’s CEO Sean Taylor who shares insights into the Content Guru journey and what is next for the company’s expansion plans.
- November 9, 2023
Omnichannel Support, Issue Identification, and Provision of Self-Service Opportunities Help Support a Positive Employee Experience
Sherril Hanson, Senior Analyst at The Futurum Group, chats with Josh Bean, Zendesk’s employee experience business lead, about the company’s progress in expanding employee experience solutions, which will result in an improved workday experience.
- October 31, 2023
Partners Include Boba Tea Company, Sutter Health, and Waterco
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers UKG, Press Ganey, and SugarCRM.
- October 30, 2023
Quantum Computing Power Explored to Prevent Metal Corrosion in Industry, Public Infrastructure, Other Tough Environmental Conditions
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about how metal corrosion on jets might be the next big use case for quantum computing. The power of quantum could fight metal corrosion across tough environmental conditions.
- October 30, 2023
Is ChatGPT’s OpenAI Looking to Make Its Own AI Chips?
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about a recent Reuters news story that reported that ChatGPT’s OpenAI is looking to make its own AI chips due to shortages of the chips on the open market.
- October 30, 2023
Acquired Companies Include Next Technik, Instapage, LiveVox, and Socrates.ai, and Concentrix and Webhelp Complete Their Merger
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX acquisitions by Oracle, airSlate, NICE, and Simpplr, as well as an update on Concentrix closing its acquisition of Webhelp.
- October 30, 2023
Successful Partnerships Involve Freshpet, Arrivia, and Southwest Airlines
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives Emplifi, LiveVox, and Qualtrics.
- October 30, 2023
Topics Include CXOs Holiday Focus, Digital Customer Success, and Data Stack Challenges
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Exotel, Gainsight, and Heap.
- October 30, 2023
Also: Atomicwork Lands $11 Million in Seed Funding
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX M&A news involving acquisitions by Intouch Insight and Contentsquare as well as news about funding success for San Francisco-based HR startup Atomicwork.
- October 24, 2023
Research Topics Include AI Investment Among Organizations, Employee Customer Skills, and AI’s Impact on Center Agents
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from CallMiner, eduMe, and Calabrio.
- October 20, 2023
Topics Include European Consumers and Brands, Perception Gap Between HR and Employees, and Recognition at Work
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Twilio, Leapsome, and Workhuman in collaboration with Gallup.
- October 20, 2023
ADP Unveils Fund, Orquesta Secures More Capital, and Nexusflow Lands Seed Fund
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX new launch and funding news involving ADP, Orquesta, and Nexusflow.
- October 4, 2023
Innovations in Loyalty Programs Can Yield Significant Improvements in Revenue Growth, Customer Retention, and Profitability
Clint Wheelock, Chief Research Officer at The Futurum Group, examines how companies are looking at implementing NFT loyalty programs to improve customer engagement and retention to replace or supplement traditional loyalty programs.
- October 4, 2023
Tie-ups Prove Successful for Partners Aeromexico, H&M Indonesia, Republic Airways, Community Health Network, and Biopharma Firms
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Amelia, Yoobic, RingCentral, Qualtrics, and Veeva Systems.
- October 4, 2023
Partners Include GSA, Lake Ridge Bank, and Batelco
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent CX wins by TTEC, 8x8, and Oracle.
