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Latest Industry News

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their…
Review: CX Wins in March, Part 2

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
Review: CX Wins in March, Part 1

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
A Look Back at CX M&As in March

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
CX Partnerships for Statara, Playvox, and Mitto

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
New CX Research from Vonage, Reward Gateway, and MessageGears

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears….
CX Wins with Qualtrics, UKG, and Tattle

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…

Featured Insights

New Collaborative AI-RAN Innovation Center to Tap into Combination of 5G Advanced and AI to Transform Customer Experiences and Drive New Business Outcomes
Futurum’s Ron Westfall examines why T-Mobile and its key AI RAN partners, NVIDIA, Ericsson, and Nokia, are taking advantage of increased mobile ecosystem interest in AI RAN fueled heavily by the accelerating integration of AI throughout RAN portfolio development and deployments.
Quantinuum Lays Out Its Plan to Reach Thousands of Qubits in 2029
Dr. Bob Sutor, Vice President and Practice Lead of Emerging Technologies at The Futurum Group, examines Quantinuum’s plans to reach thousands of qubits by the decade’s end. It’s an aggressive plan, with a big jump in the last two years.
Does Lenovo and Intel’s “Aura Edition” Partnership Give Us a Glimpse Into the Future of Differentiation in the Copilot+ AI PC Ecosystem?
Olivier Blanchard, Research Director at The Futurum Group, highlights how “Aura Edition” laptops, the result of a partnership between Lenovo and Intel, may give us a glimpse into how PC OEMs and their silicon partners could drive a new era of differentiation in the nascent Copilot+ AI PC ecosystem.

Latest Research

Latest Insights

CIO Insights & Strategies for AI PCs - Six Five On the Road

CIO Insights & Strategies for AI PCs – Six Five On the Road

Todd Lewellen and Megan Amdah offer CIOs guidance on AI PCs, including the advantages, preparation needs, and security considerations for organizations looking to innovate….
Has Virtualization Peaked, or Is a New Era About to Begin?

Has Virtualization Peaked, or Is a New Era About to Begin?

Steven Dickens, Paul Nashawaty, Camberley Bates, Keith Townsend, Guy Currier, and Dion Hinchcliffe, analysts at The Futurum Group, share their insights on the evolving virtualization…
AI Data Infrastructure Field Days – What We Can Take Away

AI Data Infrastructure Field Days – What We Can Take Away

AI and Data Take the Stage at Tech Field Days to Cover the Issues and Solutions Surrounding AI Deployments
Camberley Bates at The Futurum Group reflects on the AI Data Infrastructure Field Days and what to take away from the gathering of experts and…
Smartsheet ENGAGE Conference, New Product Upgrades, & More

Will Smartsheet’s New Enhancements Drive Efficiency and Better Work Management?

Company’s ENGAGE Announcements Focus on New Platform Features, AI Tools, and Integrations
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into the new announcements from Smartsheet, and discusses the benefits for its customers. He…
What You Need to Know About Sonatype’s Keynote Speakers for the 9th ADDO

What You Need to Know About Sonatype’s Keynote Speakers for the 9th ADDO

Sonatype Reveals the High-Profile Keynote Lineup for ADDO 2024, the World’s Largest Virtual DevOps Conference, Showcasing AI, Open-Source Innovation, and Secure Software Development
Paul Nashawaty, Practice Leader and Principal Analyst at The Futurum Group, shares his insights on Sonatype’s 9th ADDO Conference, highlighting the keynote speakers and their…
Scaling AI with Astera Labs’ Smart Fabric Switch Portfolio - Six Five On the Road

Scaling AI with Astera Labs’ Smart Fabric Switch Portfolio – Six Five On the Road

Jitendra Mohan, CEO, and Thad Omura, CBO, at Astera Labs join Patrick Moorhead to share their insights on scaling AI infrastructure with their new Scorpio…

NEWS BY INDUSTRY

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their responsibilities and the adoption of AI technologies across departments.
The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships formed from March 14 until the end of the month.
March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring partnerships formed from the beginning of the month to March 13.
Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by Zendesk of Ultimate, and by the Moneypenny Group of Sunshine Communication Services.
Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto and MoEngage.
Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their partners Douglas, a global B2B travel platform, and Miramar Group.
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears.
Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners the University of Utah Health, Leslie’s Inc., and HTeaO.
Topics Include Retailers and Free Returns, CDPs, and Dominant Themes in Surveys
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from SAP Emarsys, Tealium, and SurveyMonkey.
Companies with New Properties Include Zendesk, Nextiva, Genesys, and Bloomreach
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in January as the first month of the new year went underway.
Acquired Companies Include Boast, Cured, and AdaptCX
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent developments on the CX M&A front with Banzai International, Boast, Innovaccer, Cured, GTS, and AdaptCX.
Topics Include Top CX Trends for 2024, AI and CX, and an Emerging AI Gap
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Contentsquare, Zendesk, and LivePerson.
New Partners Include Bharti AXA Life Insurance, Rayna Tours, Wayne Metropolitan Community Action Agency, and Zenni Optical
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of CX wins for MoEngage, 8x8, and Algolia in initiatives with Bharti AXA Life Insurance, Rayna Tours, Wayne Metropolitan Community Action Agency, and Zenni Optical.
Flywheel and LiveVox Become Omnicom and NICE Properties
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent developments on the CX M&A front involving Omnicom, Flywheel Digital, NICE, LiveVox, ServiceNow, and UltimateSuite.
The Futurum Group’s Steven Dickens reviews mainframe modernization in 2023, with AI and mainframes sharing the spotlight, and looks to 2024, which is promising for modernization with diverse approaches and open source.
Quiq Offering Spans Digital Messaging and AI-Based Contact Center
Keith Kirkpatrick and Sherril Hanson of The Futurum Group speak with conversational CX provider Quiq to learn more about the platform and what makes it unique.
Partners Include BSH Group, Miller Insurance, and Accent Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Medallia, Salesforce, and Amperity in their partner initiatives with BSH Group, Miller Insurance, and Accent Group.
Data Usage, Perception Gap Between Brands and Consumers, and Cyberthreats to Consumer Data
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Domo, Treasure Data, and Apple.