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Category: Employee Experience

Cisco-Led Consortium Addressing AI's Impact on the Workforce
Keith Kirkpatrick

Cisco-Led Consortium Addressing AI’s Impact on the Workforce

New Initiative Joins Other Company-Led Upskilling and Reskilling Programs
Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of a tech consortium led by Cisco focused on AI upskilling and reskilling the workers of today and tomorrow to ensure labor demands can be effectively addressed.
SAP Announces New Generative AI Features for SAP Concur Users
Keith Kirkpatrick

SAP Announces New Generative AI Features for SAP Concur Users

New Enhancements Will Help Business Travelers & Organizations Save Time and Money
Keith Kirkpatrick, Research Director at The Futurum Group, covers SAP Concur’s new generative AI-powered enhancements, which are designed to reduce user friction, increase compliance, and allow greater coordination between users and accounting teams.
Quantum Workplace Releases New Generative AI-Enabled Features
Keith Kirkpatrick

Quantum Workplace Releases New Generative AI-Enabled Features

Enhancements Are Focused on Improving Efficiencies and Jumpstarting Work Processes
Keith Kirkpatrick, Research Director with The Futurum Group, covers the release of new enhancements to Quantum Workplace’s platform that are designed to improve efficiency and jumpstart productivity.
Enterprising Insights: Deploying AI Responsibly to Offer Relevant and Timely Personalization
Keith Kirkpatrick

Enterprising Insights: Deploying AI Responsibly to Offer Relevant and Timely Personalization

Keith Kirkpatrick, Research Director at The Futurum Group, speaks with Kathryn Murphy, Senior VP, Product & Design with Twilio, about CX, personalization, and AI, and how it can also be used to improve customer and employee journeys.
Tableau Pulse Goes GA, Uses Generative AI to Make Data More Accessible
Keith Kirkpatrick

Tableau Pulse Goes GA, Uses Generative AI to Make Data More Accessible

Insights Can Be Surfaced Anywhere, Anytime, and for Any Stakeholder
Keith Kirkpatrick, Research Director at The Futurum Group, covers the general availability of Tableau Pulse and discusses how it helps address the growing trend of insights for everyone, anywhere, and at any time.
AI-Driven Features in Appspace Ease Workflows & Boost User Experience
Craig Durr and Sherril Hanson

AI-Driven Features in Appspace Ease Workflows & Boost User Experience

Workplace Experience Platform Supports a More Connected, Productive, and Positive Environment
Craig Durr and Sherril Hanson at The Futurum Group look at Appspace’s most recent enhancements to its workplace experience platform which promise to tie together the often disjointed technologies that employees often need to contend with.
Enterprising Insights: Episode 13 – Field Service Applications
Keith Kirkpatrick

Enterprising Insights: Episode 13 – Field Service Applications

Keith Kirkpatrick, Research Director, Enterprise Applications, at The Futurum Group, discusses the common challenges faced by field service workers, provides an overview of the market for field service applications, and covers how SaaS companies’ offerings are meeting these needs.
WalkMe Q4 2023: The Company Reaches a Record Profitability Milestone
Daniel Newman, Sherril Hanson and Keith Kirkpatrick

WalkMe Q4 2023: The Company Reaches a Record Profitability Milestone

WalkMe Shows Strong Results with a Lot of Upside for 2024
The Futurum Group’s Daniel Newman, Sherril Hanson, and Keith Kirkpatrick of The Futurum Group cover WalkMe’s Q4 2023 earnings. The company rounded out a transformational 2023 with strong results, continued customer growth, and new product innovation.
Keith Kirkpatrick

Adobe Embeds Generative AI Into Acrobat

Acrobat AI Assistant Enables Content Summarization, Organization, and Queries Within the Flow of Work
Keith Kirkpatrick, Research Directors with The Futurum Group, covers Adobe’s announcement of Acrobat AI Assistant, and discusses how the company will leverage the ubiquity of the PDF format to drive use of the tool.
Genpact and ServiceNow to Offer Source-to-Pay Applications
Keith Kirkpatrick

Genpact and ServiceNow to Offer Source-to-Pay Applications

New Partnership Focused on Delivering a Seamless Purchasing and Case Management Process Could Serve as a Model for Future Enterprise App Collaborations
Keith Kirkpatrick, Research Director with The Futurum Group, covers Genpact and ServiceNow’s Source-to-Pay application and discusses why this deal may be a blueprint for others to follow in the enterprise application market.
Zendesk Reveals Improvements to Tymedesk Workforce Management Solution
Keith Kirkpatrick and Sherril Hanson

Zendesk Reveals Improvements to Tymedesk Workforce Management Solution

Enhancements Center on Helping Organizations Manage Workers More Effectively and Efficiently
Keith Kirkpatrick and Sherril Hanson of The Futurum Group cover Tymeshift’s latest product enhancements and discuss how they should help Zendesk meet the needs of larger customers.
AI-Driven Features of Cisco Webex Contact Center
Sherril Hanson

AI-Driven Features of Cisco Webex Contact Center

Webex AI Strategy Empowers Webex Contact Center to Better Support Customers and Agents
Sherril Hanson, Senior Research Analyst at The Futurum Group, shares insights into a recent Cisco Webex briefing focused on its AI strategy, particularly relating to Webex Contact Center.
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