Insight Type: Industry News

CX Wins With Algolia, RingCentral, and WalkMe
Alex Gaw

CX Wins With Algolia, RingCentral, and WalkMe

Partnerships Benefit Revival Animal Health, NFP, and NEC
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Algolia, RingCentral, and WalkMe.
So, I Received a Paper Feedback Survey in the Mail
Sherril Hanson

So, I Received a Paper Feedback Survey in the Mail

The Variety of Feedback Mechanisms Has Greatly Expanded but Not All Are Being Leveraged
Sherril Hanson, Senior Analyst at The Futurum Group, shares her thoughts on how two recently received paper surveys hit the mark (or did not).
CX Wins with Amperity, MoEngage, and UKG
Alex Gaw

CX Wins with Amperity, MoEngage, and UKG

Partners Include Virgin Atlantic, Alamar Foods, and Belle Tire
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Amperity, MoEngage, and UKG.
CX: New Funding for Gleen and Videobot, and Klaviyo Files for IPO
Alex Gaw

CX: New Funding for Gleen and Videobot, and Klaviyo Files for IPO

Topics Cover Funding for Silicon Valley’s Gleen and Finland’s Viedobot as Well as Klaviyo’s Filing for a Proposed IPO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX funding activity for customer service startup Gleen and interactive video provider Videobot, along with news of Boston-based Klaviyo filing for an IPO.
CX Research From Zoho, SAP Emarsys, and Verint
Alex Gaw

CX Research From Zoho, SAP Emarsys, and Verint

Topics Cover Small Businesses and CRM, US Shoppers and AI, and AI for the Modern Contact Center
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research reports and survey findings from Zoho, SAP Emarsys, and Verint in collaboration with Five9.
CX Wins for Veeva, Forrester, Avaya, InMoment, and MoEngage
Alex Gaw

CX Wins for Veeva, Forrester, Avaya, InMoment, and MoEngage

Partners Include Biotech Firm, Road Ranger, Kura, La-Z-Boy, and Almosafer
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Veeva, Forrester, Avaya, InMoment, and MoEngage.
CX M&A- Engageware, 1WorldSync, ResultsCX, Inbenta, and RingCentral
Alex Gaw

CX M&A: Engageware, 1WorldSync, ResultsCX, Inbenta, and RingCentral

Acquired Companies Include Aivo, PowerReviews, Zevas, Horizn, and Hopin
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A news and examines new CX acquisitions by Engageware, 1WorldSync, ResultsCX, Inbenta, and RingCentral.
CX Wins for Medallia, MoEngage, Appier, and Luminoso
Alex Gaw

CX Wins for Medallia, MoEngage, Appier, and Luminoso

Partners Include Department of Veterans Affairs, SaveMate, K&K Fashion, and Minerva CQ
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Medallia, MoEngage, Appier, and Luminoso Technologies.
CX Wins for SugarCRM, Medallia, Amdocs, Amperity, and Freshworks
Alex Gaw

CX Wins for SugarCRM, Medallia, Amdocs, Amperity, and Freshworks

Partners Include Summit Homes, Permanent TSB, Vodafone Spain, Forever 21, and Texas A&M University
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers SugarCRM, Medallia, Amdocs, Amperity, and Freshworks.
CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio
Alex Gaw

CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio

Partners Include Globe Telecom, Sunbelt Rentals, Voodoo Doughnut, Marelli, and Ascensos
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio.
Talking Open Source: Why a Software Bill of Materials Is Business-Critical
Todd R. Weiss

Talking Open Source: Why a Software Bill of Materials Is Business-Critical

A Software Bill of Materials Can Dramatically Boost Enterprise IT Security
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights after talking with Red Hat security expert Vincent Danen at Open Source Summit 2023 about maintaining a Software Bill of Materials for critical applications they are using.
CX M&A: New Acquisitions by Five9, Payoneer, Perceptyx, and Gainsight
Alex Gaw

CX M&A: New Acquisitions by Five9, Payoneer, Perceptyx, and Gainsight

Acquired Companies Include Aceyus, Spott, Humu, and Northpass; New Funding for India’s Kapture CX
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest mergers-and-acquisitions stories in the CX space including moves by Five9, Payoneer, Perceptyx, and Gainsight.
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