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CX M&A: Acquisitions by HubSpot, Vista Equity, Sharpen Tech, and Cendyn
Alex Gaw

CX M&A: Acquisitions by HubSpot, Vista Equity, Sharpen Tech, and Cendyn

Companies Acquired Include Clearbit, EngageSmart, Plum Voice, and PUSHTech Also: New Funding for Cogito
Alex Gaw, Contributing Analyst at The Futurum Group, rounds up the latest CX M&A and funding news with HubSpot, Vista Equity Partners, Sharpen Technologies, Cendyn, and Cogito.
New CX Research from Capgemini, Qualtrics, and Disqo
Alex Gaw

New CX Research from Capgemini, Qualtrics, and Disqo

Topics Cover Generative AI and Software, Top Consumer Experience Trends for 2024, and Social Media Shopping
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Capgemini, Qualtrics, and Disqo.
CX Wins with NICE, Workvivo, and IBM
Alex Gaw

CX Wins with NICE, Workvivo, and IBM

Partners Include Oodle Car Finance, Virgin Group, and NatWest
Alex Gaw, Contributing Analyst at The Futurum Group, examines initiatives from CX providers NICE, Workvivo, and IBM with their respective partners Oodle Car Finance, Virgin Group, and NatWest Bank.
CX M&A: New Acquisitions by Cyara, Adobe, Acquia, and Zillow Group
Alex Gaw

CX M&A: New Acquisitions by Cyara, Adobe, Acquia, and Zillow Group

Acquired Companies Include QBox, Rephrase.ai, Monsido, and Follow Up Boss, and Databricks Secures New Funding
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX M&A and funding news involving Cyara, Adobe, Acquia, Zillow Group, and Databricks.
CX Wins for Salesforce, Veeva Systems, and MoEngage
Alex Gaw

CX Wins for Salesforce, Veeva Systems, and MoEngage

Partners Include Amazon Web Services, Bayer, and DubiCars
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Salesforce, Veeva Systems, and MoEngage.
New CX Wins with Salesforce, Genesys, 8x8, Sprinklr, and Medallia
Alex Gaw

New CX Wins with Salesforce, Genesys, 8×8, Sprinklr, and Medallia

Partners Include Aer Lingus, Tonik Bank, Baptist World Aid, DIEZ, and Thesis
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Salesforce, Genesys, 8x8, Sprinklr, and Medallia.
Kubecon 2023 Chicago – Kubernetes Has Crossed the Chasm
Camberley Bates

Kubecon 2023 Chicago – Kubernetes Has Crossed the Chasm

Kubecon 2023 Shows the Success of Kubernetes and Containers with Enterprise Adoption
Camberley Bates, VP Practice Lead at The Futurum Group, shares her insights on Kubecon 2023 and the success of CNCF and Kubernetes.
AI M&A and New Funding with Anysphere, AlphaSense, and Enflame
Alex Gaw

AI M&A and New Funding with Anysphere, AlphaSense, and Enflame

Companies Engaged in AI-Related Initiatives Secure Additional Capital
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX funding news involving Anysphere, AlphaSense, and Enflame.
CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai
Alex Gaw

CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai

Topics Include Generative AI, Holiday Staffing Shortages, AI and CX Success, and More
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Cloudera, Verint, Talkdesk, Stanford University, and Kore.ai.
Content Guru Has Its Eye on Expansion
Sherril Hanson

Content Guru Has Its Eye on Expansion

A Conversation with Content Guru CEO Sean Taylor
Sherril Hanson, Senior Analyst at The Futurum Group, interviews Content Guru’s CEO Sean Taylor who shares insights into the Content Guru journey and what is next for the company’s expansion plans.
Zendesk Helps Companies Give Employees a Smoother Workday Experience
Sherril Hanson

Zendesk Helps Companies Give Employees a Smoother Workday Experience

Omnichannel Support, Issue Identification, and Provision of Self-Service Opportunities Help Support a Positive Employee Experience
Sherril Hanson, Senior Analyst at The Futurum Group, chats with Josh Bean, Zendesk’s employee experience business lead, about the company’s progress in expanding employee experience solutions, which will result in an improved workday experience.
CX Wins for UKG, Press Ganey, and SugarCRM
Alex Gaw

CX Wins for UKG, Press Ganey, and SugarCRM

Partners Include Boba Tea Company, Sutter Health, and Waterco
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers UKG, Press Ganey, and SugarCRM.
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