Category: Data Analytics

Google Research Introduces Med-PaLM 2 To Improve Health Outcomes
Clint Wheelock

Google Research Introduces Med-PaLM 2 To Improve Health Outcomes

Med-PaLM 2 Achieves Dramatically Improved Accuracy on US Medical License Exam-Style Questions
Clint Wheelock, Chief Research Officer at The Futurum Group, examines Med-PaLM 2, a multimodal biomedical AI developed by researchers from Google that has achieved a remarkable 86.5% accuracy on US Medical License Exam (USMLE)-style questions.
InMoment and Contentsquare Partner on Digital Experience
Sherril Hanson

InMoment and Contentsquare Partner on Digital Experience

Two CX Providers Meld Capabilities To Provide Deeper Digital Experience Analysis
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into the InMoment and Contentsquare partnership that promises to provide more insights into customer behaviors.
Oracle Distributed Cloud 2023: What To Know About the Latest Upgrades
Guy Currier and Steven Dickens

Oracle Distributed Cloud 2023: What To Know About the Latest Upgrades

Oracle Is Expanding Its Cloud Services on Azure and AWS and Launching Oracle Alloy for Specialized Partner Offerings
The Futurum Group’s Guy Currier and Steven Dickens look at the latest announcements from Oracle CloudWorld, including Oracle Alloy, which enables global partners to create specialized cloud services, signifying a collaborative future.
Renault Group Metaverse Announced at Tech Industry Days
Clint Wheelock

Renault Group Metaverse Announced at Tech Industry Days

The First Industrial Metaverse for Digital Transformation
Clint Wheelock, Chief Research Officer at The Futurum Group, examines the Renault Group Metaverse’s live monitoring capabilities that enhance the responsiveness of industrial processes, improve production quality, and optimizing the supply chain.
So, I Received a Paper Feedback Survey in the Mail
Sherril Hanson

So, I Received a Paper Feedback Survey in the Mail

The Variety of Feedback Mechanisms Has Greatly Expanded but Not All Are Being Leveraged
Sherril Hanson, Senior Analyst at The Futurum Group, shares her thoughts on how two recently received paper surveys hit the mark (or did not).
Gleen: Solving LLM Hallucinations
Mark Beccue

Gleen: Solving LLM Hallucinations

Fledgling Startup Builds a Check Layer for LLM-Based Customer Service Chatbots
Mark Beccue, Research Director at The Futurum Group, examines Gleen’s focus on improving LLM-based customer service chatbots, with a particular priority on solving LLM hallucinations, and how the company’s innovation will affect the market.
Google BigQuery Advances Analytics for AI
Randy Kerns

Google BigQuery Advances Analytics for AI

Google Announces Advances for BigQuery Data Platform at Google Next 2023
Randy Kerns, Senior Strategist at The Futurum Group shares his assessment of Google’s BigQuery Data Platform announcements, announced recently at Google Next 2023.
Unified Analytics Introduced by Customer Engagement Platform Emplifi
Sherril Hanson

Unified Analytics Introduced by Customer Engagement Platform Emplifi

New Solution Allows for Easier Data Collection, Analysis, and Action
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on Emplifi’s introduction of Unified Analytics, a solution that ties together data from across a customer journey to provide insights and support operational efficiencies.
Disney Forms AI Task Force to Reduce TV and Film Production Costs
Clint Wheelock

Disney Forms AI Task Force to Reduce TV and Film Production Costs

In-House and Partner AI Development Program Demonstrates Disney’s Continuing Embrace of Emerging Technologies to Drive Innovation in Media and Entertainment
Clint Wheelock, Chief Research Officer at The Futurum Group, examines Disney's latest venture into artificial intelligence with the formation of the Disney AI task force as the company looks to reduce TV and film production costs.
Smart Summary Released by Quantum Workplace
Sherril Hanson

Smart Summary Released by Quantum Workplace

AI-Powered Tool Turns Open-Ended Survey Responses Into Insights
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into new features in Quantum Workplace’s Engagement Platform, which are designed to provide efficiencies and insights in the processes needed to take employee feedback to action.
Qualtrics Uses AI to Generate Automated Summaries for Video Feedback
Sherril Hanson

Qualtrics Uses AI to Generate Automated Summaries for Video Feedback

Automated Summaries for Video Feedback, In-Depth Interviews, and Focus Groups Introduced to Support Qualitative Feedback
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on Qualtrics’s latest announcements that focus leveraging AI to enhance the benefits of video feedback.
Verint Consumer Expectations and Usage of Digital Channels Are Rising
Sherril Hanson

Verint: Consumer Expectations and Usage of Digital Channels Are Rising

Verint’s 2023 State of Digital Customer Experience Shows Interactions, Channels, and Expectations are Rising and Companies Face Barriers in Meeting the Challenge
Sherril Hanson, Senior Analyst at The Futurum Group, breaks down Verint’s recent research conducted on digital customer experience. Interactions, channels, and expectations are rising, and companies face barriers in meeting the challenge.
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