Med-PaLM 2 Achieves Dramatically Improved Accuracy on US Medical License Exam-Style Questions
Clint Wheelock, Chief Research Officer at The Futurum Group, examines Med-PaLM 2, a multimodal biomedical AI developed by researchers from Google that has achieved a remarkable 86.5% accuracy on US Medical License Exam (USMLE)-style questions.
Two CX Providers Meld Capabilities To Provide Deeper Digital Experience Analysis
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into the InMoment and Contentsquare partnership that promises to provide more insights into customer behaviors.
Oracle Is Expanding Its Cloud Services on Azure and AWS and Launching Oracle Alloy for Specialized Partner Offerings
The Futurum Group’s Guy Currier and Steven Dickens look at the latest announcements from Oracle CloudWorld, including Oracle Alloy, which enables global partners to create specialized cloud services, signifying a collaborative future.
The First Industrial Metaverse for Digital Transformation
Clint Wheelock, Chief Research Officer at The Futurum Group, examines the Renault Group Metaverse’s live monitoring capabilities that enhance the responsiveness of industrial processes, improve production quality, and optimizing the supply chain.
Fledgling Startup Builds a Check Layer for LLM-Based Customer Service Chatbots
Mark Beccue, Research Director at The Futurum Group, examines Gleen’s focus on improving LLM-based customer service chatbots, with a particular priority on solving LLM hallucinations, and how the company’s innovation will affect the market.
Google Announces Advances for BigQuery Data Platform at Google Next 2023
Randy Kerns, Senior Strategist at The Futurum Group shares his assessment of Google’s BigQuery Data Platform announcements, announced recently at Google Next 2023.
New Solution Allows for Easier Data Collection, Analysis, and Action
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on Emplifi’s introduction of Unified Analytics, a solution that ties together data from across a customer journey to provide insights and support operational efficiencies.
In-House and Partner AI Development Program Demonstrates Disney’s Continuing Embrace of Emerging Technologies to Drive Innovation in Media and Entertainment
Clint Wheelock, Chief Research Officer at The Futurum Group, examines Disney's latest venture into artificial intelligence with the formation of the Disney AI task force as the company looks to reduce TV and film production costs.
AI-Powered Tool Turns Open-Ended Survey Responses Into Insights
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into new features in Quantum Workplace’s Engagement Platform, which are designed to provide efficiencies and insights in the processes needed to take employee feedback to action.
Automated Summaries for Video Feedback, In-Depth Interviews, and Focus Groups Introduced to Support Qualitative Feedback
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on Qualtrics’s latest announcements that focus leveraging AI to enhance the benefits of video feedback.
Verint’s 2023 State of Digital Customer Experience Shows Interactions, Channels, and Expectations are Rising and Companies Face Barriers in Meeting the Challenge
Sherril Hanson, Senior Analyst at The Futurum Group, breaks down Verint’s recent research conducted on digital customer experience. Interactions, channels, and expectations are rising, and companies face barriers in meeting the challenge.