Author: Keith Kirkpatrick

Google Cloud Targets Legal AI With Purpose-Built Governed Platform
August 27, 2026

Google Cloud Targets Legal AI With Purpose-Built Governed Platform

Google Cloud unveiled Gemini Enterprise for Legal on August 25, 2026, a domain-specific agentic platform combining secure MCP connectors, legal skills, and governed controls to address enterprise adoption barriers in...
Google Cloud Targets Finance's AI Gap With Vertical Platform
August 27, 2026

Google Cloud Targets Finance’s AI Gap With Vertical Platform

Google Cloud's Gemini Enterprise for Financial Services tackles enterprise adoption barriers by addressing reliability, hallucination management, and data security in financial workflows....
Does the New ERP Platform “Signal” Get the Market Right
August 26, 2026

Does the New ERP Platform “Signal” Get the Market Right?

Keith Kirkpatrick, VP & Research Director at Futurum, shares his insights on how Futurum's new ERP Platform “Signal” stacks up against his own year of SAP, Microsoft, Oracle, and NetSuite...
RingCX Goes Agentic: Can AIR Pro Win Enterprise CCaaS?
August 26, 2026

RingCX Goes Agentic: Can AIR Pro Win Enterprise CCaaS?

RingCentral unveiled AIR Pro, an agentic AI suite designed for enterprise contact centers, featuring vertical readiness for healthcare, unified workforce engagement, and built-in compliance analytics at Customer Contact Week 2026....
Bridging the Capacity Gap: Why 66% of Enterprises Are Investing in Agentic Digital Workers
August 26, 2026

Bridging the Capacity Gap: Why 66% of Enterprises Are Investing in Agentic Digital Workers

In its latest thought leadership study, completed in partnership with IFS, Futurum Research surveys 664 enterprise decision-makers and interviews IT and operations leaders at six IFS customers running digital workers...
Platform Consolidation
August 20, 2026

Adobe Firefly Goes Full-Studio: Audio GA Bets on Platform Consolidation

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Adobe's Firefly audio launch consolidates fragmented creative workflows by integrating AI-native tools for enterprise users seeking unified...
Salesforce Bets the Platform on Headless 360
August 20, 2026

Salesforce Bets the Platform on Headless 360

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Salesforce's Headless 360 positions agentic AI as the dominant enterprise priority, enabling rapid agent deployment with 100+...
Will Usage-Based Pricing Broaden Agentic ABAP Development
August 19, 2026

Will Usage-Based Pricing Broaden Agentic ABAP Development?

Keith Kirkpatrick, Research Director at The Futurum Group, shares insights on SAP’s open ABAP tooling, migration agents, and usage-based model for enterprise AI development....
Workday's Takeover Talks With Silver Lake Expose How Far AI Disruption Fears Overshot
August 18, 2026

Workday’s Takeover Talks With Silver Lake Expose How Far AI Disruption Fears Overshot

Silver Lake's reported acquisition talks with Workday pushed the company above $51B valuation, exposing a disconnect between public market pessimism and the durable fundamentals of deeply embedded enterprise software platforms....
The Pricing Split: Why Core Software and AI Can't Share One Commercial Model
August 17, 2026

The Pricing Split: Why Core Software and AI Can’t Share One Commercial Model

Keith Kirkpatrick, VP & Research Director at Futurum, shares his insights on why enterprise buyers are rejecting per-seat pricing for core software, while simultaneously demanding it for AI, forcing vendors...
Oracle Introduces Fusion Agentic Applications for HCM
August 14, 2026

Oracle Introduces Fusion Agentic Applications for HCM

Keith Kirkpatrick, VP & Research Director, Enterprise Software & Digital Workflows at Futurum, shares his insights on Oracle's new Fusion Agentic Applications for HCM and what they mean for the...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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