Author: Keith Kirkpatrick

Can Claude for Financial Advisors Meet Practice-Specific Needs
September 17, 2026

Can Claude for Financial Advisors Meet Practice-Specific Needs?

Keith Kirkpatrick, Research Director at The Futurum Group shares insights on Claude for Financial Advisors, workflow integration, and the evidence needed to establish advisor productivity gains....
Can AWS and Salesforce Turn Connected Data Into Better Execution
September 17, 2026

Can AWS and Salesforce Turn Connected Data Into Better Execution?

Keith Kirkpatrick, Research Director at The Futurum Group shares insights on AWS and Salesforce’s expanded integrations and the tests that matter for enterprise adoption....
AIforce Turns Salesforce Into an Everywhere Intelligence Layer
September 16, 2026

AIforce Turns Salesforce Into an Everywhere Intelligence Layer

Salesforce's AIforce platform delivers CRM data, workflows, and governance to any AI interface, positioning Everywhere Intelligence Layer as the next interface revolution for enterprises seeking faster time-to-value....
Zendesk's Specialized AI Agents Redefine the CX Automation Benchmark
September 15, 2026

Zendesk's Specialized AI Agents Redefine the CX Automation Benchmark

Keith Kirkpatrick, Vice President, Research, at Futurum, Zendesk's Specialized AI Agents reshape customer experience automation, automating up to 80% of enterprise workflows with industry and custom solutions....
Will Real-Time Voice Translation Solve the Contact Center’s Language Problem
September 14, 2026

Will Real-Time Voice Translation Solve the Contact Center’s Language Problem?

Keith Kirkpatrick, VP & Research Director, Enterprise Software & Digital Workflows at Futurum, shares his insights on Zendesk’s new real-time voice translation feature for contact centers and what it will...
Salesforce's Job-Ready Agents Target Enterprise AI's Biggest Gap
September 11, 2026

Salesforce’s Job-Ready Agents Target Enterprise AI’s Biggest Gap

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Salesforce's new agentic AI agents address enterprise deployment gaps, with 64.9% of decision-makers prioritizing autonomous agents for...
Can Qualtrics Close the AI-Widened Experience Gap
September 11, 2026

Can Qualtrics Close the AI-Widened Experience Gap?

Keith Kirkpatrick, VP, Research, Enterprise Software & Digital Workflows at Futurum, shares his insights on whether Qualtrics' new XM Data & AI platform can close the AI-widened Experience Gap....
Will Embedded AI Strengthen Adobe’s Creative Software Position
September 10, 2026

Will Embedded AI Strengthen Adobe’s Creative Software Position?

Keith Kirkpatrick, Research Director at Futurum, shares insights on Adobe’s push to embed multi-model generation and AI assistance across professional video workflows....
Nextworld's Ambient AI Bet: Platform Play or Niche Contender?
September 10, 2026

Nextworld’s Ambient AI Bet: Platform Play or Niche Contender?

Nextworld's Platform 25.2 introduces Ambient AI agents with no-code workflows, positioning the vendor as a simpler alternative to assembling disparate AWS services for mid-market ERP buyers....
Smartsheet Bets on APAC Leadership to Capture AI Work Management Surge
September 9, 2026

Smartsheet Bets on APAC Leadership to Capture AI Work Management Surge

Keith Kirkpatrick, Vice President, Research, at Futurum, says Smartsheet's APAC leadership moves signal aggressive enterprise work management positioning, driven by generative AI adoption and integration capabilities....
Genesys Bets on Agentic Orchestration to Own Enterprise CX
September 8, 2026

Genesys Bets on Agentic Orchestration to Own Enterprise CX

Keith Kirkpatrick, VP and Research Director at Futurum, shares his insights on Genesys's new four-layer agentic orchestration stack, which aims to make Genesys Cloud the enterprise system of record for...
Adobe's CEO Succession Bets on Agentic AI and CX Dominance
September 4, 2026

Adobe’s CEO Succession Bets on Agentic AI and CX Dominance

Keith Kirkpatrick, Vice President & Research Director at Futurum, analyzes how Adobe's CEO succession positions the company to capitalize on surging enterprise demand for agentic AI and customer experience orchestration....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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