Author: Keith Kirkpatrick

Salesforce Bets on Loops to Extend Its Analytics Lead with Agentic Intelligence
October 13, 2026

Salesforce Bets on Loops to Extend Its Analytics Lead with Agentic Intelligence

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Salesforce's acquisition of Loops embeds agentic intelligence into Tableau to advance continuous KPI monitoring and...
SAP Expands Workforce Learning With WalkMe Learning Arc
October 9, 2026

SAP Expands Workforce Learning With WalkMe Learning Arc

Keith Kirkpatrick, Research Director at The Futurum Group shares insights on WalkMe Learning Arc’s SAP SuccessFactors integration and the milestones that will test its learning workflow....
SAP Makes Work Intelligence Central to SuccessFactors
October 9, 2026

SAP Makes Work Intelligence Central to SuccessFactors

Keith Kirkpatrick, Research Director at The Futurum Group shares insights on SAP’s TechWolf acquisition, workforce context for Joule, and work intelligence in SuccessFactors....
Google Collapses Enterprise AI Into a Single Gemini Agent at Gemini at Work 2026
October 9, 2026

Google Collapses Enterprise AI Into a Single Gemini Agent at Gemini at Work 2026

Keith Kirkpatrick, VP, Research, Enterprise Software & Digital Workflows at Futurum, shares his insights on Google's new Gemini agent and why giving coworker agents their own Workspace identities changes how...
Microsoft Turns Dynamics 365 Into an Ambient CRM Layer
October 9, 2026

Microsoft Turns Dynamics 365 Into an Ambient CRM Layer

Microsoft expands Dynamics 365 with autonomous AI agents across Teams, Outlook, and Copilot, addressing surging demand as 48.6% of decision makers plan agentic AI deployment in customer experience within 18...
ServiceNow Launches AI Workflow Factory to Close the AI Execution Gap
October 7, 2026

ServiceNow Launches AI Workflow Factory to Close the AI Execution Gap

Keith Kirkpatrick, VP of Research at Futurum, shares his insights on ServiceNow's AI Workflow Factory and Autonomous Engineer, and what a KPI-driven build loop means for enterprises and India's partners....
SAP's Autonomous Enterprise: Is Joule the ERP Endgame?
October 7, 2026

SAP's Autonomous Enterprise: Is Joule the ERP Endgame?

SAP unveiled Joule Work at SAP Connect, demonstrating 20% productivity gains across finance, HR, and procurement. The Autonomous Enterprise initiative positions SAP to capture significant share of the $664.3B enterprise...
Schneider Electric and PTC Expand Industrial Software Coverage
October 6, 2026

Schneider Electric and PTC Expand Industrial Software Coverage

Keith Kirkpatrick from The Futurum Group shares insights on Schneider Electric’s proposed PTC acquisition, its industrial data strategy, and financial commitments....
Adobe Embeds CX Intelligence Into ChatGPT at OpenAI DevDay
October 5, 2026

Adobe Embeds CX Intelligence Into ChatGPT at OpenAI DevDay

Adobe's new ChatGPT plugin embeds agentic AI to help enterprise marketers compress campaign timelines from weeks to days, capitalizing on 86.6% of decision makers prioritizing autonomous agents....
Oracle Health Builds AI Into the Full Revenue Cycle Stack
October 5, 2026

Oracle Health Builds AI Into the Full Revenue Cycle Stack

Oracle Health unveiled native AI capabilities across its entire revenue cycle management workflow, targeting prior authorization, clinical documentation, charge capture, medical coding, and appeals....
SAP Bets Tabular AI Is the Core of the Autonomous Enterprise
October 5, 2026

SAP Bets Tabular AI Is the Core of the Autonomous Enterprise

SAP makes TabPFN-3.5 Plus generally available in SAP AI Core, leveraging Tabular AI to deliver instant, training-free predictions on structured business data for cash flow forecasting, payment delays, and supplier...
Zendesk's New CFO Is Built for the Billion-Dollar AI Bet
October 2, 2026

Zendesk's New CFO Is Built for the Billion-Dollar AI Bet

Zendesk appoints Rachita Sundar as CFO to drive financial discipline behind its AI-first strategy, leveraging her proven success scaling AI transitions to translate agentic CX ambitions into measurable growth....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.