Customer Experience
The Futurum Group’s analysts offer in-depth research and insights on the global Customer Experience (CX) market, covering technology solutions, business challenges, market drivers, and end-user demand dynamics across various industries. Our comprehensive market coverage combines qualitative and quantitative research methodologies, providing a holistic view of emerging business opportunities in customer data & analytics, personalization and optimization, customer feedback measurement, and other key areas.
Providing unbiased and valuable insights, The Futurum Group empowers CX industry professionals in strategic planning for their product, go-to-market, experience design, and implementation initiatives.
Coverage
- Contact Center
- Customer Experience
- Employee Experience
- MarTech
The Latest Insights on Customer Experience
Twilio’s Q3 Results Showcase Strong Financials and Cutting-Edge Technological Advancements, Positioning It as a Leader in AI-Driven Customer Engagement
Keith Kirkpatrick, Research Director at The Futurum Group, explores Twilio's Q3 earnings, focusing on how AI advancements and robust data integration are driving growth and transforming customer engagement for today's leading brands.
Gary Steele, Go-to-Market President at Cisco, shares his insights on enhancing digital resilience in the age of AI, emphasizing the synergy between Cisco and Splunk.
Kelly Chambliss, SVP at IBM Consulting, joins Daniel Newman to share her insights on leading clients from defining project scope to achieving scalability in transformative technology projects.
Nicole Johnson, Global Director of Social Impact and President at Cadence, joins Melody Brue to share insights on Fem.AI and its mission to usher more women into the AI workforce.
Margaret Lee, SVP at BMC joins Mike Vizard to share their insights on driving innovation speed while reducing digital risk through effective ServiceOps.
Rob Thomas, SVP at IBM, joins Daniel Newman to share his insights on propelling the next wave of AI productivity.
