Customer Experience
The Futurum Group’s analysts offer in-depth research and insights on the global Customer Experience (CX) market, covering technology solutions, business challenges, market drivers, and end-user demand dynamics across various industries. Our comprehensive market coverage combines qualitative and quantitative research methodologies, providing a holistic view of emerging business opportunities in customer data & analytics, personalization and optimization, customer feedback measurement, and other key areas.
Providing unbiased and valuable insights, The Futurum Group empowers CX industry professionals in strategic planning for their product, go-to-market, experience design, and implementation initiatives.
Coverage
- Contact Center
- Customer Experience
- Employee Experience
- MarTech
The Latest Insights on Customer Experience
Eric Hall, CMO Digital Experience Business at Adobe, shares his insights on the transformative role of AI in customer experience, discussing the challenges and solutions highlighted during the Adobe Summit.
Ryan Nichols, CPO at Salesforce, and Randy Hand, Head of Solution Architecture BDSI/SCV at AWS join Craig Durr to share their insights on transforming customer service through their partnership. This collaboration is setting new standards for customer experience across every channel.
Charles Giancarlo, Chairman and CEO at Pure Storage, shares enlightening perspectives on advancing AI innovation using flash technology and Pure's partnership with NVIDIA.
In this episode of The Main Scoopâ„¢, hosts Greg Lotko and Daniel Newman talk with special guest, Paulo Carvao.
John Gordon and Faisal Masud, leading HP's Managed and Digital Services, join us to explore how transforming workforce practices and workforce dynamics can significantly elevate employee satisfaction and productivity, positioning companies for sustained growth.
Dave Shull, President at HP, joins the Six Five - On the Road, sharing his insights on HP’s Workforce Solutions' first year, revealing valuable lessons, customer-centric innovations, and the future of the modern workforce.
The Latest NEWS
The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw Contributing Analyst at The Futurum Group undertakes a review of CX wins in March in Part 2 of a two part article featuring…
March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw Contributing Analyst at The Futurum Group undertakes a review of CX wins in March in this Part 1 of a two part article…
Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw Contributing Analyst at The Futurum Group undertakes a review of CX M A activity in March focusing on two key events the acquisition…
Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of the latest CX partnerships between Statara and CallHub Playvox and Five9 and Mitto…
Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of the latest CX wins for Zeotap 3CLogic and SAP Emarsys together with their…
Alex Gaw Contributing Analyst at The Futurum Group provides a roundup of new and recent CX research findings from Vonage Reward Gateway and MessageGears…
