Tag: Partnerships

April 16, 2025

Daniel Newman

Six Five Webcast

Google Cloud’s Customer Experience and Success at Next ‘25 – Six Five On The Road

Hayete Gallot, President of Customer Experience at Google, joins Patrick Moorhead and Daniel Newman to discuss the evolving role of customer experience in the AI-driven landscape.

AI, Cloud, Data Management, Enterprise Applications

May 21, 2024

Daniel Newman & Keith Kirkpatrick

Research Note

Zoom Beats Earnings Forecasts, But Future Growth May Be Slowing

Zoom Posts Revenue of $1.14 Billion and Non-GAAP EPS of $1.35

The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover Zoom Video Communications’ Q1 FY 2025 earnings and discuss how the company’s focus on enterprise customers and AI is paying off.

AI, Business Information, Collaboration, Enterprise Applications, Workplace Collaboration

May 8, 2024

Steven Dickens

Research Note

Navigating a Shift in Partnerships and Competitive Pressures at VMware

Broadcom Refocuses VMware Strategy, Enhances Direct Sales, and Innovates in Cloud

The Futurum Group’s Steven Dickens emphasizes the strategic importance of Broadcom's recent moves with VMware and highlights how the direct sales model simplifies the customer experience and positions Broadcom to innovate and adapt more effectively.

Hybrid Cloud, Infrastructure, and Operations

August 9, 2023

Sherril Hanson

Research Note

Medallia and Cogito Partner; Medallia Reaches AI Milestone

Partnership Promises Data Flow To Support Both Agents and Customers; Medallia Makes It Clear They Are No Newcomer To AI in Experience Management

Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on two recent Medallia announcements, including the company’s reveal that its sizeable financial investments in AI over the past 2 years has yielded strong results, with more than 1 million weekly active AI users on its platform.

AI, AI and Data Analytics, Business Information, Contact Center, Customer Experience, Employee Experience

August 2, 2023

Sherril Hanson

Research Note

Twilio and AWS Expand Partnership, Leveraging Predictive AI

Amazon Sagemaker and Twilio Segment’s Customer Data Platform Work Together for Personalized CX

Sherril Hanson, Senior Analyst at The Futurum Group explores the recently expanded partnership between Twilio and AWS that promises to offer predictive insights for more personalized experiences.