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Category: Customer Data Platform

How Modern Marketing is Enabling Domino Data Lab to Unleash the Power of AI
Lisa Martin

How Modern Marketing is Enabling Domino Data Lab to Unleash the Power of AI

Lisa Martin shares her insights on modern MarTech with Thomas Been, CMO of Domino Data Lab. They unveil the essence of modern marketing, discuss understanding audience motivations (the art) and how to swiftly address customer needs (the science).
Twilio Q4 2023 Revenue Grows 5% YoY, Beating Targets
Daniel Newman and Sherril Hanson

Twilio Q4 2023 Revenue Grows 5% YoY, Beating Targets

Solid Quarter as the Company Focuses on Innovation and Profitable Growth
Daniel Newman and Sherril Hanson of The Futurum Group break down Twilio’s Q4 2023 earnings, which saw the company exceed its guidance with a record quarter of revenue, non-GAAP income from operations, and free cash flow.
ActionIQ CXAI Bringis Together Generative AI Data and Content
Sherril Hanson

ActionIQ CXAI Brings Together Generative AI Data and Content

The Company Introduced Two New Modules, CXAI Data and CXAI Content, Deepening Personalization and Marketing Efficiencies
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into ActionIQ’s CXAI, a new solution that brings together generative AI data and content to support CX, marketing and data teams, and provide more personalized experiences.
Twilio Drops Video Service: The End of an Era in CPaaS
Craig Durr

Twilio Drops Video Service: The End of an Era in CPaaS

Twilio Shifts Focus with Programmable Video Service to Sunset by 2024
Craig Durr, Research Director at The Futurum Group, analyzes the implications of Twilio's Programmable Video service sunset and market shifts.
CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai
Alex Gaw

CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai

Topics Include Generative AI, Holiday Staffing Shortages, AI and CX Success, and More
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Cloudera, Verint, Talkdesk, Stanford University, and Kore.ai.
Twilio Shows Strong Q3 2023 Results, Exceeding Revenue Targets
Daniel Newman and Sherril Hanson

Twilio Shows Strong Q3 2023 Results, Exceeding Revenue Targets

Q3 2023 Revenue Increases 5% Year-Over-Year as Twilio Continues on Its Path for Growth
Daniel Newman and Sherril Hanson of The Futurum Group break down Twilio’s strong Q3 2023 earnings. Twilio exceeded its revenue targets and delivered solid product innovation.
Teradata Launches ask.ai for VantageCloud Lake
Randy Kerns

Teradata Launches ask.ai for VantageCloud Lake

Teradata Announces Generative AI Capabilities for VantageCloud Lake
Randy Kerns, Senior Strategist at The Futurum Group, shares his insights on the recent Teradata addition of ask.ai, which brings generative AI capabilities to the VantageCloud Lake platform.
CX Wins for Veeva, Forrester, Avaya, InMoment, and MoEngage
Alex Gaw

CX Wins for Veeva, Forrester, Avaya, InMoment, and MoEngage

Partners Include Biotech Firm, Road Ranger, Kura, La-Z-Boy, and Almosafer
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Veeva, Forrester, Avaya, InMoment, and MoEngage.
Unified Analytics Introduced by Customer Engagement Platform Emplifi
Sherril Hanson

Unified Analytics Introduced by Customer Engagement Platform Emplifi

New Solution Allows for Easier Data Collection, Analysis, and Action
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on Emplifi’s introduction of Unified Analytics, a solution that ties together data from across a customer journey to provide insights and support operational efficiencies.
Sherril Hanson

Twilio Unveils a Robust Lineup of CustomerAI-Powered Solutions

Generative and Predictive AI Will Support Deeper Personalization and Efficiencies
Sherril Hanson, Senior Analyst at The Futurum Group breaks down Twilio’s raft of CustomerAI-related product announcements centered on generative and predictive artificial intelligence.
Solid Q2 2023 Results for Twilio With 10% Total Revenue Growth YoY
Daniel Newman and Sherril Hanson

Solid Q2 2023 Results for Twilio With 10% Total Revenue Growth YoY

Twilio Surpasses Revenue and Profit Targets as the Company Continues its Focus on Efficient Growth
Daniel Newman and Sherril Hanson of The Futurum Group break down Twilio’s Q2 2023 earnings, which saw the company surpassing both revenue and profit targets.
CX Wins for Freshworks, Amperity, Salesforce, Mitel, and mParticle
Alex Gaw

CX Wins for Freshworks, Amperity, Salesforce, Mitel, and mParticle

Partners Include Styli, Shiseido Americas, Nibav Home Lifts, Sourcewell, and Sweaty Betty
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Freshworks, Amperity, Salesforce, Mitel, and mParticle.
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