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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
Online E-Commerce Community Is Founded by Bloomreach, Fast, Mirakl, ShipBob, and Sinch
The Technology Could Grant Customers More Control of Which Companies See Their Data and How
French and Australian CX Firms Make Waves on M&A and Funding Fronts
Organizations Need to Have a Plan For Fighting Fake News Before It Impacts CX
The Future of Patient Experience Requires the Industry to Be Bold Creatively and Strategically
Series D Funding Round Yields $121 Million and $1.2 Billion Valuation
Findings Touch Upon Business Success, Phone Calls, Customer Breakups, Subscriber Churn, and AI Implementation in India
Providers Need to Recognize That Patient and Consumer Experiences Are Inextricably Linked
Planning & Consulting, Feedback Development & Delivery, Employee Recognition, and Virtual Assistant Solutions Are Launched
Five New Collaborations Extend Across Hospitality, Government, Real Estate, Media, and Telecommunications Industries
Collaborative Browsing Can Also Boost Sales, but Agents Need to Carefully Follow Rules for Client Consent
5,000 New Hires Are Being Sought to Work in Company’s Design and Engineering Offices in India
One Merger Fails, Three New Acquisitions Go Through, and A New Funding Round is Completed
Reports Look Into Customer Turnover, US Healthcare Workers, Asia Pacific Businesses, Marketing Campaigns, and A Shorter Work Week
An Evolving Landscape of Innovation and Technology Solutions to Personalize and Optimize the Patient Journey
With $4.3 Million in Funding, New Startup Helps Analyze Customer Feedback at Scale
Tasks for Group of CX Professionals Involve New Research, Certification, and Regional Outreach
Real-Time Charging Is the No. 1 Reason Telecom Companies Want to Invest in BSS for Their Networks
