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Author: Andrew Broderick

Andrew Broderick

Patient Experience Is Rapidly Becoming a Strategic Priority for Healthcare Providers

Healthcare CX Software and Services Will Reach $13.5 Billion in Worldwide Revenue by 2026, Led by Investments in Customer Relationship Management, Customer Data & Analytics, and Contact Center Solutions
Medakkua Medicare Stars product launch
Andrew Broderick

Medallia Medicare Stars Solution Strives to Improve Patient Experience Ratings

Consumers, Health Plans, and Providers All Stand to Benefit from New Data Dashboard
Andrew Broderick

Healthcare Providers Compelled to Adapt or Wither in a Fast-Changing World

Starting to Build the Foundations for Seamless and Frictionless Virtual Offerings
personalizing patient experience
Andrew Broderick

Personalizing the Patient Experience Is the Future of Competitive Advantage

Health Systems Hyper-Personalize Patient Care Experiences to Sustain Growth
healthcare revolution
Andrew Broderick

New Strategic Mindsets to Reframe, Rebrand, and Revolutionize Healthcare

Managing the Interdependent Nature of Change to Transform Patient Experience
Patient experience building blocks
Andrew Broderick

Customer Operations: Building Blocks to Transforming Patient Experience

Competitive Advantage for Best-in-Class in the Brand and Consumer Loyalty Wars
healthcare brand loyalty
Andrew Broderick

Establishing Brand Loyalty in Healthcare as a Futureproofing Strategy

The Future of Patient Experience Requires the Industry to Be Bold Creatively and Strategically
healthcare strategy
Andrew Broderick

Unblinding Healthcare Strategy to Transform Patient Experience

Providers Need to Recognize That Patient and Consumer Experiences Are Inextricably Linked
Patient experience journey
Andrew Broderick

Patient Experience Management Reimagined

An Evolving Landscape of Innovation and Technology Solutions to Personalize and Optimize the Patient Journey
Patient experience management
Andrew Broderick

Patient Experience Measurement Evolves with Healthcare Consumerism

Both CAHPS-Centered and Individualized Approaches to Measuring Patient Experience Are Needed
healthcare workforce
Andrew Broderick

Recognizing Workforce Experiences to Operationalize Patient Experience

Implementing End-to-End Patient Experience and Workforce Management Solutions Will Help Achieve Improved Patient Experiences
Healthcare contact center
Andrew Broderick

The Role of Contact Centers in Improving Patient Experiences in 2022

Five Themes Emerge on How Innovative Contact Center Technology Can Help Healthcare Organizations Enhance the Patient Experience
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