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AI and Data Analytics
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Communications Networks
Customer Experience
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PCs and Devices
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â„¢
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Author:
Sue Marek
April 15, 2022
Sue Marek
Industry News
Consolidation is Causing a Rebranding Bonanza in Broadband
New Brands Are Common in Telecom, but Rebranding Efforts Can Backfire if Companies Are Not Careful
Communications Networks
March 25, 2022
Sue Marek
Industry News
T-Mobile to Revamp Enterprise Business with New Customer Care Focus
The Wireless Operator Moved Its Top Customer Care Executive to Its Enterprise Group to Bring a New Focus to That Division
Communications Networks
,
Mobile Devices
March 17, 2022
Sue Marek
Industry News
Ayla Networks Uses AI to Predict and Prevent Customer Problems
The Company Raised $20 Million in Financing to Expand Its Products and Add More Features to Its AI-based Platform
AI
,
Communications Networks
March 3, 2022
Sue Marek
Industry News
Nokia Study: 89% of Telecom Operators Plan to Upgrade Their BSS
Real-Time Charging Is the No. 1 Reason Telecom Companies Want to Invest in BSS for Their Networks
Communications Networks
February 15, 2022
Sue Marek
Industry News
Wavelo Focuses on Adding Flexibility to Telco Billing and OSS
Dish Network and Ting Fiber Are Wavelo’s First Two Customers
Communications Networks
January 20, 2022
Sue Marek
Industry News
Frontier Communications Strives to Turn Around Its Customer Care Issues
Frontier’s CEO and Management Team Gather Weekly to Review and Resolve Customer Complaints
Communications Networks
January 12, 2022
Sue Marek
Industry News
AT&T and Verizon Say C-band 5G is Critical to Keeping Customers Happy
Wireless Companies Battling Aviation Officials and Federal Government on Delaying 5G in C-band Spectrum Rollouts Due to Safety Concerns
Communications Networks
December 7, 2021
Sue Marek
Industry News
Cisco Is Taking CX to the Cloud
The Move from 4G to 5G is Prompting Many Telecom Operators to Upgrade Their CX Systems
Communications Networks
,
Unified Communications
November 15, 2021
Sue Marek
Industry News
Telecom Providers See AI as the Secret Sauce for CX
AI Can Help Companies Detect Customer Upsell Potential, Which, in Turn, Can Help Justify the Technology Investment
AI
,
Communications Networks
October 14, 2021
Sue Marek
Industry News
Verizon Offers Enterprises AI Tools to Streamline CX
COVID-19 Is Prompting Business Customers and State Agencies to Accelerate Use of AI-Based Tools
AI
,
Communications Networks
,
Contact Center
September 20, 2021
Sue Marek
Industry News
COVID-19 Forces Telecom Operators to Adapt Their Customer Service Operations
From touchless retail to remote customer service, telecom operators are evolving their CX tools to adapt to the ongoing demands of the pandemic
Communications Networks
,
Contact Center
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