Author: Sue Marek

Broadband rebranding
April 15, 2022

Consolidation is Causing a Rebranding Bonanza in Broadband

telecom customer care
March 25, 2022

T-Mobile to Revamp Enterprise Business with New Customer Care Focus

AI customer service
March 17, 2022

Ayla Networks Uses AI to Predict and Prevent Customer Problems

Business support systems
March 3, 2022

Nokia Study: 89% of Telecom Operators Plan to Upgrade Their BSS

Server Room at Data Center
February 15, 2022

Wavelo Focuses on Adding Flexibility to Telco Billing and OSS

January 20, 2022

Frontier Communications Strives to Turn Around Its Customer Care Issues

January 12, 2022

AT&T and Verizon Say C-band 5G is Critical to Keeping Customers Happy

December 7, 2021

Cisco Is Taking CX to the Cloud

November 15, 2021

Telecom Providers See AI as the Secret Sauce for CX

October 14, 2021

Verizon Offers Enterprises AI Tools to Streamline CX

September 20, 2021

COVID-19 Forces Telecom Operators to Adapt Their Customer Service Operations

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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