Concentrix, the California-based provider of CX services and technology, plans to double its workforce to 5,000 at Concentrix Catalyst, the company’s design and engineering division located in India.
The plan is to hire 2,500 employees to fill an array of positions, including mid- to senior-level software engineers, project managers, and technical architects, a Concentrix press statement said. The openings straddle various vertical markets, including telecom and media, technology and software, fintech, transportation and logistics, industrial, retail, and healthcare.
The augmented headcount would be on top of the more than 300 workers that had been hired in the previous quarter. Ajaz Mohammed, head of delivery at Concentrix Catalyst, said the additional manpower being sought will help fuel growth during the next 12 months to support the company’s operations in four cities in India—Bangalore, Hyderabad, Chennai, and Kolkata.
“India is the epicenter of tech and innovation and where we see tremendous growth opportunities in both IP [intellectual property] and delivery,” Mohammed said.
Concentrix Catalyst was formed from the union of PK, a design engineering firm that parent company Concentrix acquired in December last year, and Tigerspike, originally an Australian software company that was bought by Concentrix in 2017. Since then, the company has striven to become a leading force in customer engagement, said Dinesh Venugopal, president at Concentrix Catalyst.
“With the powerful data, strong tech, and exceptional talent needed to create experiences beyond expectation, we’re committed to delivering ever-greater outcomes and continually pushing the boundaries of what’s possible,” Venugopal said. “Expanding the tech talent of our Catalyst team in India will help us support the company’s long-term vision to provide best-in-class CX services on a global scale.”
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Alex is responsible for writing about trends and changes that are impacting the customer experience market. He had served as Principal Editor at Village Intelligence, a Los Angeles-based consultancy on technology impacting healthcare and healthcare-related industries. Alex was also Associate Director for Content Management at Omdia and Informa Tech, where he produced white papers, executive summaries, market insights, blogs, and other key content assets. His areas of coverage spanned the sectors grouped under the technology vertical, including semiconductors, smart technologies, enterprise & IT, media, displays, mobile, power, healthcare, China research, industrial and IoT, automotive, and transformative technologies.
At IHS Markit, he was Managing Editor of the company’s flagship IHS Quarterly, covering aerospace & defense, economics & country risk, chemicals, oil & gas, and other IHS verticals. He was Principal Editor of analyst output at iSuppli Corp. and Managing Editor of Market Watch, a fortnightly newsletter highlighting significant analyst report findings for pitching to the media. He started his career in writing as an Editor-Reporter for The Associated Press.
