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Category: Unified Communications

Duet AI for Google Workspaces Enhances Google Meet and Google Chat
Craig Durr
Craig Durr

Duet AI for Google Workspaces Enhances Google Meet and Google Chat

At Google Cloud Next ‘23, Google Shows the Power of Duet AI Within a Google Meet and Google Chat Experience
Craig Durr, Research Director at The Futurum Group, shares his insights on the recent expansion of Google's Duet AI into Google Meet and Google Chat.
Zoom Revenue for Q2 Hits $1.14 Billion, Up 3.6% YoY, Beating Estimates
Craig Durr
tweiss@futurumresearch.com & Craig Durr

Zoom Revenue for Q2 Hits $1.14 Billion, Up 3.6% YoY, Beating Estimates

It Was a Solid Q2 for Zoom’s Video Conferencing, Cloud Contact Center, and Collaboration Software Products
Todd R. Weiss and Craig Durr, analysts at The Futurum Group, share their insights as video conferencing, cloud contact center, and collaboration vendor Zoom reported that its Q2 FY2024 revenue rose to $1.14 billion, up 3.6% from $1.1 billion YoY.
RingCentral Introduces Intelligent Contact Center Solution RingCX
Sherril Hanson

RingCentral Introduces Intelligent Contact Center Solution RingCX

RingCX Will Combine RingCentral’s AI Functionalities, Its Unified Communications Capabilities, and Omnichannel Contact Center
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into RingCentral’s new native, intelligent contact center solution, RingCX.
Zoom AI ToS Dust-up
Daniel Newman

Zoom AI ToS Dust-up

The Six Five team discusses the recent Zoom AI Terms of Service dust-up.
Webex Expands US Federal Government Contact Center and Calling Offerings
Keith Kirkpatrick

Webex Expands US Federal Government Contact Center and Calling Offerings

Keith Kirkpatrick, Research Director at The Futurum Group, covers Cisco’s announcement that Webex Contact Center for Government has gained FedRAMP authorization, and highlights the value of non-federal government agencies selecting software that has also gone through the FedRAMP authorization program.
Craig Durr
Craig Durr

Wainhouse Live! from InfoComm 2023 with Shure’s Jim Schanz

In this episode of the Wainhouse Live! From the Show Floor video series, Wainhouse Research Senior Analyst Craig Durr is joined by Jim Schanz, VP of Sales with Shure at InfoComm 2023.
Craig Durr
Craig Durr

Wainhouse Live! from InfoComm 2023 with Shure’s Jim Schanz

In this episode of the Wainhouse Live! From the Show Floor video series, Wainhouse Research Senior Analyst Craig Durr is joined by Jim Schanz, VP of Sales with Shure at InfoComm 2023.
Daniel Newman

Cisco Q3 Earnings

The Six Five team discusses Cisco Q3 Earnings.
Sean Spradling

Apple Enters the Fray – Are We Ready for Spatial Computing in Communications?

The Futurum Group's Sean Spradling, Senior Analyst for Workplace Communication Platforms and Applications, discusses Apple’s Vision Pro mixed reality headset innovations and their implications for unified communications.
Daniel Newman & tweiss@futurumresearch.com

Zoom Revenue for Q1 Hits $1.1B, up 3% YoY, Beating Estimates

The Futurum Group's analysts Daniel Newman and Todd R. Weiss share their insights as Zoom revenue for Q1 hits $1.1B, up 3% YoY, beating estimates, as the video conferencing, cloud contact center, and collaboration vendor unveiled its latest Q1 earnings on May 22.
Ron Westfall

Ericsson Uplifts OSS/BSS-driven Service Exposure: The API Monetization Dimension

The Futurum Group’s Ron Westfall assesses why Vonage’s plans to support enhanced security services as vital to fulfilling Ericsson’s vision of further tightening the integration of CSP OSS/BSS to improve collaboration with partners and enterprises in exposing services that uses the API aggregation capabilities key to producing enduring service creation and monetization.
Shelly Kramer

Cisco Capital Business Acceleration Program Rolls Out Buy Now, Pay Later Financing

The Futurum Group’s Shelly Kramer explores Cisco’s recent announcement of its new Cisco Capital Business Acceleration Program being offered through Cisco Capital embracing Buy Now, Pay Later financing. Designed to help customers make tech investments, deferring payments until January 2024 — but will it fly?
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