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Author: Sean Spradling

Shopify Empowers Employees with Plugin that Exposes the Cost of Meetings
Sean Spradling

Shopify Empowers Employees with Plugin that Exposes the Cost of Meetings

Sean Spradling, Senior Analyst for Workplace Communication Platforms and Applications, discusses Shopify’s recent release of an internal tool that estimates the cost of a meeting during the scheduling process.
Sean Spradling

Qualcomm Gives Communications Hardware Vendors a Powerful Foundation for AI-Based Experiences

Sean Spradling, Senior Analyst for Workplace Communication Platforms and Applications at The Futurum Group, examines Qualcomm’s recent announcement of the Video Collaboration Platform.
Sean Spradling and Marc F. Beattie

1H 2023 Workplace Collaboration Decision Maker Survey – Applications & Platforms

Survey of IT Decision Maker (ITDM) professionals to better understand the current state, use, and intents for workplace communication applications and platforms. In Q2 2023, The Futurum Group surveyed 454 ITDMs who make decisions for or have knowledge of decisions made in their enterprise for the current state, use, and plans of workplace communications. The survey panel included respondents from small-to-large organizations across the United States, Canada, and the UK.
Sean Spradling and Marc F. Beattie

Market Sizing & Forecast: Cloud Communications Platforms – 2023-2027 – Worldwide

This report delivers a market sizing, 5-year forecast, and vendor ranking of the worldwide cloud communications platform market. The Futurum Group provides insight into the following: Cloud Communications Platform revenue and licenses, Enterprise Calling licenses (Cloud Calling & On-Premises, Online Meeting Licenses, License Type Trends, Vendor Ranking. The forecast and related estimates are based on the Futurum Research Cloud Communications Platform Market Data Model, supported by data gathered from 21 communication vendors and feedback and guidance from service providers and IT decision-makers. Sources include quarterly reports, briefings, annual reports, and survey data. This forecast reflects input, guidance, and requests from many key vendors and The Futurum Group partners.
Sean Spradling

Apple Enters the Fray – Are We Ready for Spatial Computing in Communications?

The Futurum Group's Sean Spradling, Senior Analyst for Workplace Communication Platforms and Applications, discusses Apple’s Vision Pro mixed reality headset innovations and their implications for unified communications.
Sean Spradling

Zoom Takes Another Big Step Forward in AI-based Value with Integration and Investment in Anthropic

The Futurum Group senior analyst Sean Spradling explores news of Zoom’s partnership and investment in Anthropic, the creators of the Claude AI Assistant, and Zoom’s plans to incorporate Claude across the platform, with the first step being in Contact Center. There are some challenges, and Zoom will have work cut out for them on this front, but it will be interesting to see how adept Zoom is at handling customer data as the company’s number of partners grows.
Sean Spradling

Zoom Huddles: A Modern Communication Experience for the Hybrid Workplace

Sean Spradling, Senior Analyst at The Futurum Group, discusses the beta release of Zoom huddles, the experience of the product, and the longer-term implications of the new form of communication.
Sean Spradling

Microsoft Reportedly has Plans to Unbundle Teams and Office

Sean Spradling, Senior Analyst at The Futurum Group, looks at the impact of Microsoft’s plan to unbundle Teams and Office, what’s driving that, and the challenges that presents.
Sean Spradling

TrueConf is Taking Full Advantage of the Absence of Global Communications Providers in Russia

Sean Spradling, senior analyst at The Futurum Group, unpacks the impact of technology sanctions against Russia on the global unified communications market, how that’s given rise to TrueConf in the absence of other players in the Russian market, and what’s likely ahead.
Sean Spradling

Microsoft Launches the New Faster, Simpler Teams 2

Sean Spradling, senior analyst at Wainhouse Research, part of The Futurum Group family of companies, reacts to the recent announcement of the new Microsoft Teams and what it will bring to the market.
Sean Spradling

RingCentral Adds Push-To-Talk Capabilities to Meet the Needs of Frontline Workers

Sean Spradling, senior analyst at Wainhouse Research, part of The Futurum Group family of companies, walks through the new offer from RingCentral that targets some of the 2.1 billion global frontline workers.
Sean Spradling

RingCentral Announces RingSense for Sales, The Conversational Intelligence Solution for Sales Productivity

Sean Spradling, senior analyst at Wainhouse Research, part of The Futurum Group family of companies, unpacks RingCentral’s announcement of AI-based tools intended to make the Sales organization more productive.
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