Category: Unified Communications

Zoom Rebrands Its AI Assistant to Zoom AI Companion
Craig Durr

Zoom Rebrands Its AI Assistant to Zoom AI Companion

Zoom’s AI Companion Promises To Help Individuals and Teams Improve Productivity, Collaborate Seamlessly, And Express Themselves Better Throughout the Workday
Craig Durr, Research Director at The Futurum Group, provides an in-depth analysis of Zoom's latest offering—AI Companion—and examines its features, data privacy approach, and competitive stance in offering the assistant for free in paid plans.
Microsoft Bows to EU: Unbundles Teams and Enhances Interoperability
Craig Durr

Microsoft Bows to EU: Unbundles Teams and Enhances Interoperability

Product Strategy Shift Is Designed to Avoid Regulatory Scrutiny by the European Commission and Improve Integrated Experiences with Partner Platforms
Craig Durr, Research Director at The Futurum Group, analyzes Microsoft’s strategic move to unbundle Teams from its Office suites in response to regulatory pressures from the European Commission.
Microsoft Releases Cloud IntelliFrame to Improve Hybrid Meetings
Craig Durr

Microsoft Releases Cloud IntelliFrame to Improve Hybrid Meetings

Microsoft Launches Multi-Stream IntelliFrame, Enabled by AI and Edge Computing in Intelligent Cameras, and Cloud IntelliFrame, Which Relies on Cloud-Based AI Algorithms
Craig Durr, Research Director at The Futurum Group, delves into Microsoft's latest advancements in intelligent cameras and IntelliFrame technology, exploring how they enhance hybrid meeting experiences in Teams Rooms.
Verizon's Decision to Sunset BlueJeans: A Strategic Shift
Craig Durr

Verizon’s Decision to Sunset BlueJeans: A Strategic Shift

BlueJeans Retirement Reflects Changes in the Competitive Landscape of Unified Communications Offerings
Craig Durr, Research Director at The Futurum Group, explores the reasons behind Verizon's decision to discontinue BlueJeans, its implications on the UCaaS market, and what it means for Verizon's strategy focusing on mobile-first solutions.
Duet AI for Google Workspaces Enhances Google Meet and Google Chat
Craig Durr

Duet AI for Google Workspaces Enhances Google Meet and Google Chat

At Google Cloud Next ‘23, Google Shows the Power of Duet AI Within a Google Meet and Google Chat Experience
Craig Durr, Research Director at The Futurum Group, shares his insights on the recent expansion of Google's Duet AI into Google Meet and Google Chat.
Zoom Revenue for Q2 Hits $1.14 Billion, Up 3.6% YoY, Beating Estimates
Todd R. Weiss and Craig Durr

Zoom Revenue for Q2 Hits $1.14 Billion, Up 3.6% YoY, Beating Estimates

It Was a Solid Q2 for Zoom’s Video Conferencing, Cloud Contact Center, and Collaboration Software Products
Todd R. Weiss and Craig Durr, analysts at The Futurum Group, share their insights as video conferencing, cloud contact center, and collaboration vendor Zoom reported that its Q2 FY2024 revenue rose to $1.14 billion, up 3.6% from $1.1 billion YoY.
RingCentral Introduces Intelligent Contact Center Solution RingCX
Sherril Hanson

RingCentral Introduces Intelligent Contact Center Solution RingCX

RingCX Will Combine RingCentral’s AI Functionalities, Its Unified Communications Capabilities, and Omnichannel Contact Center
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into RingCentral’s new native, intelligent contact center solution, RingCX.
Zoom AI ToS Dust-up
Daniel Newman

Zoom AI ToS Dust-up

The Six Five team discusses the recent Zoom AI Terms of Service dust-up.
Webex Expands US Federal Government Contact Center and Calling Offerings
Keith Kirkpatrick

Webex Expands US Federal Government Contact Center and Calling Offerings

Keith Kirkpatrick, Research Director at The Futurum Group, covers Cisco’s announcement that Webex Contact Center for Government has gained FedRAMP authorization, and highlights the value of non-federal government agencies selecting software that has also gone through the FedRAMP authorization program.
Craig Durr

Wainhouse Live! from InfoComm 2023 with Shure’s Jim Schanz

In this episode of the Wainhouse Live! From the Show Floor video series, Wainhouse Research Senior Analyst Craig Durr is joined by Jim Schanz, VP of Sales with Shure at InfoComm 2023.
Craig Durr

Wainhouse Live! from InfoComm 2023 with Shure’s Jim Schanz

In this episode of the Wainhouse Live! From the Show Floor video series, Wainhouse Research Senior Analyst Craig Durr is joined by Jim Schanz, VP of Sales with Shure at InfoComm 2023.
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