Author: Craig Durr

April 5, 2024

Craig Durr

Analyst Insight

Logitech’s Leadership: Sustainability’s Role in Modern Meeting Rooms

Insight into Logitech’s Progress Toward Sustainability Goals and How Customers Can Benefit

Craig Durr, Practice Lead, Workplace Collaboration, at The Futurum Group, analyzes Logitech's pioneering sustainability initiatives within the tech industry.

Collaboration, Collaboration Devices and Services, Contact Center, Unified Communications, Workplace Collaboration

April 2, 2024

Craig Durr

Six Five Webcast

Exploring AI-Driven Customer Service Innovations with Salesforce’s Ryan Nichols and AWS’s Randy Hand

Ryan Nichols, CPO at Salesforce, and Randy Hand, Head of Solution Architecture BDSI/SCV at AWS join Craig Durr to share their insights on transforming customer service through their partnership. This collaboration is setting new standards for customer experience across every channel.

Customer Experience, Emerging Technologies, Workplace Collaboration

March 29, 2024

Craig Durr

Six Five Webcast

Microsoft Teams Rooms Innovations with Albert Kooiman at Enterprise Connect

Craig Durr, Research Director at The Futurum Group, dives into the latest Microsoft Teams Rooms innovations with Albert Kooiman, exploring AI’s transformative impact on collaboration from Enterprise Connect.

Unified Communications, Workplace Collaboration

March 26, 2024

Craig Durr

Research Note

Microsoft Elevates Hybrid Work with Latest Teams Enhancements

The Microsoft’s Teams Features Unveiled at Enterprise Connect 2024 Enhance Collaboration and Productivity in Hybrid Work Environments

Craig Durr, Practice Lead, Workplace Collaboration at The Futurum Group, analyzes Microsoft's latest Teams enhancements, highlighting their impact on hybrid work.

Collaboration, Collaboration Devices and Services, Contact Center, Unified Communications, Workplace Collaboration

March 25, 2024

Craig Durr

Research Note

Zoom Unveils Rebranding and AI Expansion at Enterprise Connect 2024

Zoom’s AI-Driven Innovations, Announced at Enterprise Connect 2024, Are Set to Shape the Future of Collaborative Technology with Enhanced User Experiences

Craig Durr, Practice Lead, Workplace Collaboration at The Futurum Group, delves into Zoom's strategic AI enhancements at Enterprise Connect 2024, highlighting their potential to redefine collaborative experiences.

Collaboration, Collaboration Devices and Services, Contact Center, Unified Communications, Workplace Collaboration

March 25, 2024

Craig Durr

Research Note

Neat Pulse Enhancements Reshape Device Management Landscape

Explore the Latest Neat Pulse Enhancements, Their Impact on Device Management, and Insights into Future Trends in Workplace Collaboration Technologies

Craig Durr, Practice Lead, Workplace Collaboration at The Futurum Group, reviews Neat Pulse's latest enhancements, highlighting their impact on device management.

Collaboration, Unified Communications, Workplace Collaboration

March 25, 2024

Craig Durr

Research Note

Salesforce Shows Next-Gen Contact Center Innovations at Enterprise Connect 2024

Explore Salesforce’s Latest Contact Center Innovations at Enterprise Connect 2024, Featuring AI Integration and Knowledge Management Enhancements

Craig Durr, Practice Lead, Workplace Collaboration at The Futurum Group, delves into Salesforce's innovative contact center solutions revealed at Enterprise Connect 2024.

Collaboration, Contact Center, Unified Communications, Workplace Collaboration

March 25, 2024

Craig Durr

Research Note

Cisco Intros Innovative Devices for Enhanced Hybrid Work Collaboration

Cisco’s New Hybrid Work Devices Promise to Revolutionize Workplace Collaboration with AI-Powered Features and User-Centric Design

Craig Durr, Practice Lead, Workplace Collaboration at The Futurum Group, examines Cisco's latest product announcements in hybrid work technologies and highlights their potential to transform collaborative environments.

Unified Communications, Workplace Collaboration

March 15, 2024

Craig Durr

Analyst Insight

Recap of RingCentral’s 2024 Analyst Summit

RingCentral Elevates Communication with AI-Driven Innovations

Craig Durr, Practice Lead, Workplace Collaboration, at The Futurum Group, delves into RingCentral's strategic AI enhancements and new product launches, highlighting their market impact.

AI, Unified Communications, Workplace Collaboration

March 5, 2024

Craig Durr

Futurum Tech Webcast

Modern Work Dynamics: Brad Hintze on Transforming High-Impact Spaces

Craig Durr, Research Director at The Futurum Group, delves into the future of work with Crestron's Brad Hintze, discussing multi-camera tech in collaborative spaces.

Unified Communications, Workplace Collaboration

March 5, 2024

Craig Durr

Research Report

Revolutionizing Conference Spaces: Embracing Multi-Camera Solutions for High-Impact Spaces

In our latest research brief, Revolutionizing Conference Spaces: Embracing Multi-Camera Solutions for High-Impact Spaces, done in partnership with Crestron, delves into the transformative power of multi-camera solutions in high-impact spaces, ensuring every remote or in-person participant is fully engaged and connected.