Author: Craig Durr

Zoom Rebrands Its AI Assistant to Zoom AI Companion
Craig Durr

Zoom Rebrands Its AI Assistant to Zoom AI Companion

Zoom’s AI Companion Promises To Help Individuals and Teams Improve Productivity, Collaborate Seamlessly, And Express Themselves Better Throughout the Workday
Craig Durr, Research Director at The Futurum Group, provides an in-depth analysis of Zoom's latest offering—AI Companion—and examines its features, data privacy approach, and competitive stance in offering the assistant for free in paid plans.
Microsoft Bows to EU: Unbundles Teams and Enhances Interoperability
Craig Durr

Microsoft Bows to EU: Unbundles Teams and Enhances Interoperability

Product Strategy Shift Is Designed to Avoid Regulatory Scrutiny by the European Commission and Improve Integrated Experiences with Partner Platforms
Craig Durr, Research Director at The Futurum Group, analyzes Microsoft’s strategic move to unbundle Teams from its Office suites in response to regulatory pressures from the European Commission.
Microsoft Releases Cloud IntelliFrame to Improve Hybrid Meetings
Craig Durr

Microsoft Releases Cloud IntelliFrame to Improve Hybrid Meetings

Microsoft Launches Multi-Stream IntelliFrame, Enabled by AI and Edge Computing in Intelligent Cameras, and Cloud IntelliFrame, Which Relies on Cloud-Based AI Algorithms
Craig Durr, Research Director at The Futurum Group, delves into Microsoft's latest advancements in intelligent cameras and IntelliFrame technology, exploring how they enhance hybrid meeting experiences in Teams Rooms.
Microsoft Mesh for Teams Unveils New Immersive Experiences
Craig Durr

Microsoft Mesh for Teams Unveils New Immersive Experiences

Building experiences to help people foster connections in Microsoft Teams
Craig Durr, Research Director at The Futurum Group, examines the new Microsoft Mesh for Teams feature updates announced at Microsoft’s Build 2023 event including avatars, immersive experiences and custom development. The feature updates aim to combat video fatigue, build stronger relationships in today’s flexible workplace, and increase employee engagement and collaboration.
Verizon's Decision to Sunset BlueJeans: A Strategic Shift
Craig Durr

Verizon’s Decision to Sunset BlueJeans: A Strategic Shift

BlueJeans Retirement Reflects Changes in the Competitive Landscape of Unified Communications Offerings
Craig Durr, Research Director at The Futurum Group, explores the reasons behind Verizon's decision to discontinue BlueJeans, its implications on the UCaaS market, and what it means for Verizon's strategy focusing on mobile-first solutions.
Duet AI for Google Workspaces Enhances Google Meet and Google Chat
Craig Durr

Duet AI for Google Workspaces Enhances Google Meet and Google Chat

At Google Cloud Next ‘23, Google Shows the Power of Duet AI Within a Google Meet and Google Chat Experience
Craig Durr, Research Director at The Futurum Group, shares his insights on the recent expansion of Google's Duet AI into Google Meet and Google Chat.
Zoom Revenue for Q2 Hits $1.14 Billion, Up 3.6% YoY, Beating Estimates
Todd R. Weiss and Craig Durr

Zoom Revenue for Q2 Hits $1.14 Billion, Up 3.6% YoY, Beating Estimates

It Was a Solid Q2 for Zoom’s Video Conferencing, Cloud Contact Center, and Collaboration Software Products
Todd R. Weiss and Craig Durr, analysts at The Futurum Group, share their insights as video conferencing, cloud contact center, and collaboration vendor Zoom reported that its Q2 FY2024 revenue rose to $1.14 billion, up 3.6% from $1.1 billion YoY.
Meta and Zoom Collaborate on Meta Horizon Workrooms Meeting Avatars
Craig Durr

Meta and Zoom Collaborate on Meta Horizon Workrooms Meeting Avatars

Craig Durr, Senior Analyst at The Futurum Group, examines the collaboration of Meta and Zoom to test Meta Horizon Workrooms Zoom avatars in the workplace, including a discussion of the user experience and an assessment of potential Metaverse use cases for business.
Zoom’s Changes Cause Confusion on When Data Is Used To Train AI
Craig Durr

Zoom’s Changes Cause Confusion on When Data Is Used To Train AI

Under New Terms of Service, Zoom Clarifies That Customers Can Opt Out of Sharing Data and Still Have Advanced AI Features
Craig Durr, Senior Analyst at The Futurum Group, shares his insights on Zoom's recent updates to its terms of service and the confusion they have caused in the market regarding the training of Zoom’s AI features The note examines the different types of data that Zoom collects, how it is used to train AI features, and how Zoom's terms of service compare to those of other SaaS companies.
Craig Durr

Neat Unveils Groundbreaking Expansion with New App Platform and Adaptable Hardware to Address the Modern Workplace

Craig M. Durr, senior analyst at The Futurum Group, covers Neat's groundbreaking expansion, introducing a new app platform and adaptable hardware to address the complexities of the modern workplace. Discover how these innovations promise to enhance flexibility, streamline collaboration, and foster creativity in the ever-evolving work environment.
Craig Durr

Shure Introduces MXA902 Integrated Conferencing Ceiling Array, Revolutionizing Audio Solutions for Meeting Rooms

Craig Durr, Senior Analyst at The Futurum Group, covers the introduction of Shure's MXA902 Integrated Conferencing Ceiling Array and its potential to revolutionize audio solutions in meeting rooms. The research note examines how the MXA902's advanced features and streamlined deployment can enhance collaboration and provide superior sound quality for organizations embracing hybrid work models.
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