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Category: Customer Data Platform

CX travel and hospitality products and customers
Sherril Hanson

Travel & Hospitality CX Announcements by Cendyn, mParticle, Spitch.ai, and Amadeus

Customer Data Platforms, Conversational AI, and Personalization Solutions are Highlighted
Alex Gaw

M&A and Funding: Leapsome, Level AI, Alliants, AmplifAI, and Optimove

Four CX Firms Secure Fresh Funds; Optimove Acquires Kumulos
The Rise Of The Customer Engagement Platform
Clint Wheelock
Clint Wheelock

Amdocs Customer Engagement Solution Profile

omnichannel customer engagement
Keith Kirkpatrick

Omnichannel Customer Engagement

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software
Shelly Kramer

ServiceNow Announces Lightstep Incident Response for More Efficient Incident Resolution

Futurum’s Shelly Kramer provides insights on ServiceNow’s Lightstep Incident Response application, a new offering that will make it easier for developers and site reliability engineers to handle incidents across the enterprise.
cross channel cx funding
Alex Gaw

Insider, Cross-Channel CX Platform Provider, Earns Unicorn Status

Series D Funding Round Yields $121 Million and $1.2 Billion Valuation
Clint Wheelock
Clint Wheelock

T-Mobile Capitalizes on Real-Time Feedback

Daniel Newman

Treasure Data Releases a Customer Journey Orchestration Solution

Futurum's principal analyst Daniel Newman covers Treasure Data's launch of the Treasure Data Journey Orchestration tool offering insights into how this will help marketers make the most of their customer data.
Daniel Newman

Five9 Q4 2021 Revenue Hits Record $173.6M, Shows Growing Traction for Cloud Contact Center Services

Futurum’s Daniel Newman and Todd R. Weiss cover Five9 Q4 2021 earnings. The company hits a record $173.6 million, illustrating the growing power of cloud services, especially in the contact center arena.
customer wins
Alex Gaw

Companies Seek Out CX Expertise for All Things Customer

mParticle and Søstrene Grene, Radisson Hotel Group and Medallia; Statflo and Wow Mobile Boutique; Amdocs and Cellcom; OpenText and MSIG; Vonage and Visionflex
tweiss@futurumresearch.com

WalkMe Q4 Full and Year 2021 Earnings Report Sees Q4 Revenue Increase 37% as Subscription Revenue Rises 39%

Futurum Analysts Shelly Kramer and Todd R. Weiss cover WalkMe’s latest earnings report for Q4 2021 and FY2021, analyzing WalkMe’s results following a pivot to an enterprise focus and how that’s paying off, and sharing insights on what’s likely ahead in this growing market segment for Digital Adoption Platforms.
Daniel Newman

Zendesk Fields Takeover Advances Amid Announcing Impressive Q4 Earnings

Futurum’s Daniel Newman dives into the recent news that Zendesk has rejected several takeover advances from private equity firms. He also offers insight on the recently announced Q4 and FY21 earnings.
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