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Category: Customer Data Platform

Alex Gaw

Notable CX Acquisitions and Fresh Funding in the First Week of February

Acquisitions by Salesforce, LumApps, and Phenom; New Funding for RudderStack and remberg
Alex Gaw

Companies Join Forces to Partner on CX Initiatives

Azadea Group and MoEngage; UserTesting and Quantum Metric; Wealthify and Talkdesk; Liferay and the US Post Office
Daniel Newman

ServiceNow Earnings Points to Strong Year Ahead

Daniel Newman

ServiceNow Q4 Reiterates Strength and Points to Strong Year Ahead

ServiceNow announced its Q4 earnings today, reiterating its position among fast-growing companies in the technology sector. Futurum's principal analyst Daniel Newman explores the earnings and predicts a favorable year ahead for the company.
Alex Gaw

Tealium Report: Customer Data Platforms Now Indispensable to Business

Marketers Report Quick Payback and Return on Investment from the Technology
Alex Gaw

NICE Features New AI-Powered Robotic Process Automation

New Capabilities Boost ROI by Reducing Time to Production and Maximizing Value of Automation Across the Business
Keith Kirkpatrick

Five Questions for Rich Green, Chief Product Officer with SugarCRM

Alex Gaw

Treasure Data Secures $234 Million from Lead Investor SoftBank

The Investment Is the Largest Single Funding Round for a Customer Data Platform
Shelly Kramer

How Unified Customer Data Can Help Advance Your Contact Center – Futurum Tech Webcast Interview Series

In this Futurum Tech Webcast, Futurum Lead Analyst Shelly Kramer is joined by Treasure Data’s Director of Product Marketing James Riseman to discuss the value Customer Data Platforms (CDPs) can bring to teams outside of sales and marketing as well as Treasure Data’s new offering CDP for Service.
Daniel Newman

Customer Data Platform: The Key for Contact Center Transformations

In our latest white paper Customer Data Platform: The Key for Contact Center Transformations — done in partnership with Treasure Data — we examine the challenges that contact center employees face and how a CDP will further transform contact centers from cost hubs to revenue-generating experience centers that play a critical role in the customer journey.
Daniel Newman

Zoho Announces Updates to its One Platform

Shelly Kramer

Treasure Data’s CDP for Service Platform Dedicated to Contact Centers is the Right Solution at the Right Time

Futurum’s lead analyst Shelly Kramer breaks down Treasure Data’s launch of CDP for Service, a new CDP platform designed to empower customer service teams with real-time data and insights needed to deliver personalized customer experiences with insights on why this offering is the right solution at the right time.
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