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HPE Enhances Zero Trust Network Access Solutions, Fortifying Sovereign Cloud Infrastructure Against Security Threats
Futurum’s Ron Westfall shares his insights on why HPE’s new ZTNA security portfolio capabilities are ready to provide robust protection, enabling organizations to reduce risks, counter attacks, and enhance organization-wide resilience.
Azure Grew 33% YoY, Adding 16 Points From AI Services; The Operating Margin Expanded by 100 bps
Keith Kirkpatrick and Daniel Newman of The Futurum Group analyze Microsoft’s Q3 FY 2025 results, with Azure growth, expanding AI workloads, and broad enterprise traction driving stronger-than-expected performance across segments.
Dave Russell and Emilee Tellez from Veeam join hosts to share crucial strategies for cyber incident preparedness, emphasizing the importance of stakeholder alignment and proactive resilience.
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NEWS BY INDUSTRY
Happy Customers Include Iberostar, Teva Pharmaceuticals, Fully Promoted, and BMW Group
Digital Transformation, Omnichannel Customer Engagement, and Evolving Labor Models Are All Driving Significant Growth in the Contact Center Technology Market
The Wireless Operator Moved Its Top Customer Care Executive to Its Enterprise Group to Bring a New Focus to That Division
Mobile Usage Numbers Are Rising, and So Are Customers’ Expectations for Experience and Satisfaction
The Deal Will Also Extend Zeta Marketing Platform Capabilities
Acquisition Will Show the “Why” Behind What Motivates Customers or Employees
The Post-Pandemic Rise in Different Experience Types and Evolving Travel Personas Spurs Companies to Dig Deeper into Personalization
CX Firms Make Waves, Generate Fresh Capital and Equity Investments
Removing Data Silos, Serving Relevant Content, Improving Training, and Providing Product Guides Can All Help Customer Service Agents Improve CX
QR Code Enhancement, AI/Machine Learning Tool for Unstructured Data, and Metrics to Tie Digital Experience to Spend Are Introduced
Reports Tackle Organizational, Worker, and Consumer Issues
Officials from VA, USCIS, NetImpact, and ServiceNow Offer Assessment in CX Forum
Competitive Advantage for Best-in-Class in the Brand and Consumer Loyalty Wars
Customers Assessing Their Experiences Still Give the Most Weight to Their Interactions with Human Agents
The Company Raised $20 Million in Financing to Expand Its Products and Add More Features to Its AI-based Platform
Customers From New Collaborations Include BWT Alpine F1 Team, Hand & Stone Massage, Gymshark, Tec-Med, and Made For Freedom
Social Media Listening Is an Integral Component of Effective CX Programs
New Office Will Focus on Bettering All Aspects of Taxpayer Transactions
