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Zoho Expands Deep-Tech Capabilities with New Campus, Robotics Acquisition, and Startup Studio in Kerala
Keith Kirkpatrick, Research Director at Futurum, shares insights on Zoho’s R&D expansion in Kerala, including its robotics acquisition, startup studio partnership, and rural innovation strategy to build deep-tech capabilities in India.
On episode 266 of The Six Five Pod, Patrick Moorhead and Daniel Newman dive into the latest tech news and trends. They discuss OpenAI's talent poaching by Meta, the impact of AI on job markets, and Tesla's robotaxi rollout in Austin. The hosts debate the merits of autonomous vehicles and their potential societal impact. They also analyze recent market movements, including Oracle's $30 billion cloud deal and HPE's acquisition of Juniper Networks. The episode provides insights into the evolving AI landscape, its economic implications, and the resurgence of legacy tech companies in the new era of artificial intelligence and cloud computing.
Deal Doubles HPE’s Networking Business While Positioning the Company for AI, Datacenter, and Cybersecurity Market Opportunities
Fernando Montenegro, Vice President and Practice Lead, Cybersecurity & Resilience at Futurum, analyzes HPE's acquisition of Juniper Networks, combining comprehensive networking portfolios across enterprise and service provider markets.
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NEWS BY INDUSTRY
Happy Customers Include Iberostar, Teva Pharmaceuticals, Fully Promoted, and BMW Group
Digital Transformation, Omnichannel Customer Engagement, and Evolving Labor Models Are All Driving Significant Growth in the Contact Center Technology Market
The Wireless Operator Moved Its Top Customer Care Executive to Its Enterprise Group to Bring a New Focus to That Division
Mobile Usage Numbers Are Rising, and So Are Customers’ Expectations for Experience and Satisfaction
The Deal Will Also Extend Zeta Marketing Platform Capabilities
Acquisition Will Show the “Why” Behind What Motivates Customers or Employees
The Post-Pandemic Rise in Different Experience Types and Evolving Travel Personas Spurs Companies to Dig Deeper into Personalization
CX Firms Make Waves, Generate Fresh Capital and Equity Investments
Removing Data Silos, Serving Relevant Content, Improving Training, and Providing Product Guides Can All Help Customer Service Agents Improve CX
QR Code Enhancement, AI/Machine Learning Tool for Unstructured Data, and Metrics to Tie Digital Experience to Spend Are Introduced
Reports Tackle Organizational, Worker, and Consumer Issues
Officials from VA, USCIS, NetImpact, and ServiceNow Offer Assessment in CX Forum
Competitive Advantage for Best-in-Class in the Brand and Consumer Loyalty Wars
Customers Assessing Their Experiences Still Give the Most Weight to Their Interactions with Human Agents
The Company Raised $20 Million in Financing to Expand Its Products and Add More Features to Its AI-based Platform
Customers From New Collaborations Include BWT Alpine F1 Team, Hand & Stone Massage, Gymshark, Tec-Med, and Made For Freedom
Social Media Listening Is an Integral Component of Effective CX Programs
New Office Will Focus on Bettering All Aspects of Taxpayer Transactions
