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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
CX Initiatives pay off for Formula 1, Northwestern Medicine, LifeSearch, S’More, and Asda
Acquisition Will Enable Optimized Operations and Expanded Capabilities on Both Sides
Using Text Channels to Support Customers Helps Provide Context and Accelerate Response Times, Among Other Benefits
Company Claims to Now Be the Largest Experience-Focused Company in Latin America
A Look Into Recent Activity on the Acquisitions and Funding Front Also Focuses on UserZoom and Observe.AI
Shifting the Conversation Toward Customer Engagement and the Democratization of Feedback
Studies Share Singular Focus on the Customer and Surrounding CX Initiatives
Customer Insights and Feedback Solutions Focus on Data Security, Survey Channel Expansion, Automation, Customization, Dashboards, and Analytics
Implications Are Significant on Customer Relationships, Data Transparency, and Consumer Loyalty
Revenue from EX Software and Services is Expected to Reach $14.6 Billion in 2026
Collaborations Benefit Bose, POS Malaysia, UK’s Channel 4, Stellantis, and Renault
Personalization is Key to Meaningful Customer Relationships
Visual Tools Help Clarify Customer Descriptions of Problems and Speed Time to Resolution
Mastercard is New Owner of Dynamic Yield; TTEC Buys Faneuil Assets; and Deutsche Telekom Global Business Gets Ready for NICE CXone
Starting to Build the Foundations for Seamless and Frictionless Virtual Offerings
The Solution is Part of Oracle Fusion Cloud Human Capital Management Product Suite
New Brands Are Common in Telecom, but Rebranding Efforts Can Backfire if Companies Are Not Careful
AI-Driven Authentication, Automated Data Retrieval, Co-Browsing, and More Help Heighten Efficiency
