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HPE Enhances Zero Trust Network Access Solutions, Fortifying Sovereign Cloud Infrastructure Against Security Threats
Futurum’s Ron Westfall shares his insights on why HPE’s new ZTNA security portfolio capabilities are ready to provide robust protection, enabling organizations to reduce risks, counter attacks, and enhance organization-wide resilience.
Azure Grew 33% YoY, Adding 16 Points From AI Services; The Operating Margin Expanded by 100 bps
Keith Kirkpatrick and Daniel Newman of The Futurum Group analyze Microsoft’s Q3 FY 2025 results, with Azure growth, expanding AI workloads, and broad enterprise traction driving stronger-than-expected performance across segments.
Dave Russell and Emilee Tellez from Veeam join hosts to share crucial strategies for cyber incident preparedness, emphasizing the importance of stakeholder alignment and proactive resilience.
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NEWS BY INDUSTRY
CX Initiatives pay off for Formula 1, Northwestern Medicine, LifeSearch, S’More, and Asda
Acquisition Will Enable Optimized Operations and Expanded Capabilities on Both Sides
Using Text Channels to Support Customers Helps Provide Context and Accelerate Response Times, Among Other Benefits
Company Claims to Now Be the Largest Experience-Focused Company in Latin America
A Look Into Recent Activity on the Acquisitions and Funding Front Also Focuses on UserZoom and Observe.AI
Shifting the Conversation Toward Customer Engagement and the Democratization of Feedback
Studies Share Singular Focus on the Customer and Surrounding CX Initiatives
Customer Insights and Feedback Solutions Focus on Data Security, Survey Channel Expansion, Automation, Customization, Dashboards, and Analytics
Implications Are Significant on Customer Relationships, Data Transparency, and Consumer Loyalty
Revenue from EX Software and Services is Expected to Reach $14.6 Billion in 2026
Collaborations Benefit Bose, POS Malaysia, UK’s Channel 4, Stellantis, and Renault
Personalization is Key to Meaningful Customer Relationships
Visual Tools Help Clarify Customer Descriptions of Problems and Speed Time to Resolution
Mastercard is New Owner of Dynamic Yield; TTEC Buys Faneuil Assets; and Deutsche Telekom Global Business Gets Ready for NICE CXone
Starting to Build the Foundations for Seamless and Frictionless Virtual Offerings
The Solution is Part of Oracle Fusion Cloud Human Capital Management Product Suite
New Brands Are Common in Telecom, but Rebranding Efforts Can Backfire if Companies Are Not Careful
AI-Driven Authentication, Automated Data Retrieval, Co-Browsing, and More Help Heighten Efficiency
