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Zoho Expands Deep-Tech Capabilities with New Campus, Robotics Acquisition, and Startup Studio in Kerala
Keith Kirkpatrick, Research Director at Futurum, shares insights on Zoho’s R&D expansion in Kerala, including its robotics acquisition, startup studio partnership, and rural innovation strategy to build deep-tech capabilities in India.
On episode 266 of The Six Five Pod, Patrick Moorhead and Daniel Newman dive into the latest tech news and trends. They discuss OpenAI's talent poaching by Meta, the impact of AI on job markets, and Tesla's robotaxi rollout in Austin. The hosts debate the merits of autonomous vehicles and their potential societal impact. They also analyze recent market movements, including Oracle's $30 billion cloud deal and HPE's acquisition of Juniper Networks. The episode provides insights into the evolving AI landscape, its economic implications, and the resurgence of legacy tech companies in the new era of artificial intelligence and cloud computing.
Deal Doubles HPE’s Networking Business While Positioning the Company for AI, Datacenter, and Cybersecurity Market Opportunities
Fernando Montenegro, Vice President and Practice Lead, Cybersecurity & Resilience at Futurum, analyzes HPE's acquisition of Juniper Networks, combining comprehensive networking portfolios across enterprise and service provider markets.
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NEWS BY INDUSTRY
CX Initiatives pay off for Formula 1, Northwestern Medicine, LifeSearch, S’More, and Asda
Acquisition Will Enable Optimized Operations and Expanded Capabilities on Both Sides
Using Text Channels to Support Customers Helps Provide Context and Accelerate Response Times, Among Other Benefits
Company Claims to Now Be the Largest Experience-Focused Company in Latin America
A Look Into Recent Activity on the Acquisitions and Funding Front Also Focuses on UserZoom and Observe.AI
Shifting the Conversation Toward Customer Engagement and the Democratization of Feedback
Studies Share Singular Focus on the Customer and Surrounding CX Initiatives
Customer Insights and Feedback Solutions Focus on Data Security, Survey Channel Expansion, Automation, Customization, Dashboards, and Analytics
Implications Are Significant on Customer Relationships, Data Transparency, and Consumer Loyalty
Revenue from EX Software and Services is Expected to Reach $14.6 Billion in 2026
Collaborations Benefit Bose, POS Malaysia, UK’s Channel 4, Stellantis, and Renault
Personalization is Key to Meaningful Customer Relationships
Visual Tools Help Clarify Customer Descriptions of Problems and Speed Time to Resolution
Mastercard is New Owner of Dynamic Yield; TTEC Buys Faneuil Assets; and Deutsche Telekom Global Business Gets Ready for NICE CXone
Starting to Build the Foundations for Seamless and Frictionless Virtual Offerings
The Solution is Part of Oracle Fusion Cloud Human Capital Management Product Suite
New Brands Are Common in Telecom, but Rebranding Efforts Can Backfire if Companies Are Not Careful
AI-Driven Authentication, Automated Data Retrieval, Co-Browsing, and More Help Heighten Efficiency
