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How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their…
Review: CX Wins in March, Part 2

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
Review: CX Wins in March, Part 1

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
A Look Back at CX M&As in March

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
CX Partnerships for Statara, Playvox, and Mitto

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
New CX Research from Vonage, Reward Gateway, and MessageGears

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears….
CX Wins with Qualtrics, UKG, and Tattle

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…

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Featured Insights

Tariff Watch 2025 - Has the Tech Community Dodged a Bullet?
Alex Smith
Alex Smith

Tariff Watch 2025 – Has the Tech Community Dodged a Bullet?

Based on the Most Recent Announcements Regarding Tariffs, an Overview of Which Sectors and Vendors Will Be Most Impacted
Alex Smith, VP Channels Research at The Futurum Group, shares his insights on how tariffs impact different technology sectors and vendors. It will explore how the industry is looking to respond, and what potential tariffs are still to come.
Fact? Fiction? Uncovering the Truth of Agentic AI & Legacy Transformation with Pega’s Don Schuerman - Six Five Virtual Webcast
Keith Kirkpatrick

Fact? Fiction? Uncovering the Truth of Agentic AI & Legacy Transformation with Pega’s Don Schuerman – Six Five Virtual Webcast

Don Schuerman, CTO at Pega, joins Keith Kirkpatrick to share his insights on responsibly leveraging Agentic AI for impactful business transformation.
Commvault Q4 FY 2025 SaaS Momentum and Subscription Gains Drive Growth
Krista Case
Krista Case

Commvault Q4 FY 2025: SaaS Momentum and Subscription Gains Drive Growth

Commvault Outperforms in Q4 FY 2025 With Robust SaaS ARR and Multi-Cloud Traction
Krista Case, Research Director at The Futurum Group, explores Commvault’s strong Q4 FY 2025 finish, fueled by SaaS momentum, enterprise traction, and cyber resilience-led innovation.

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Latest Research

Hammerspace Tier 0: Unlocking Greater Efficiency in GPU-Driven Computing

Hammerspace Tier 0: Unlocking Greater Efficiency in GPU-Driven Computing

In our latest Research Brief, Hammerspace Tier 0: Unlocking Greater Efficiency in GPU-Driven Computing, The Futurum Group explores how organizations can overcome latency and storage…
Enhancing Cyber-Resilience: A Multi-Layered Approach to Data Infrastructure, Protection, and Security

Enhancing Cyber-Resilience: A Multi-Layered Approach to Data Infrastructure, Protection, and Security

In our latest market brief, Enhancing Cyber-Resilience: A Multi-Layered Approach to Data Infrastructure, Protection, and Security, The Futurum Group, in partnership with Lenovo, explores how…
Secure Data Infrastructure in a Post-Quantum Cryptographic World

Secure Data Infrastructure in a Post-Quantum Cryptographic World

In our latest Research Brief, Secure Data Infrastructure in a Post-Quantum Cryptographic World, created in partnership with NetApp, The Futurum Group explores the quantum cybersecurity…
Unlocking the Total Economic Value of Smartsheet

Unlocking the Total Economic Value of Smartsheet

In our latest report, Unlocking the Total Economic Value of Smartsheet, completed in partnership with Smartsheet, The Futurum Group quantifies the platform’s financial and operational…

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Latest Insights

Cisco: Reimagining Security for the AI Era - Six Five On The Road

Cisco: Reimagining Security for the AI Era – Six Five On The Road

Jeetu Patel, EVP & Chief Product Officer at Cisco, joins Daniel Newman and Patrick Moorhead to discuss the complexities of securing AI and Cisco’s innovative…
WalkMe and ABeam to Support Digital Adoption Efforts

WalkMe Partners with ABeam Consulting to Support Digital Transformation Efforts

The Partnership Between a Digital Adoption Platform and a Consultancy Underscores the Need To Address People and Process Issues, Not Just Technology Challenges, When Undergoing a Digital Transformation
Keith Kirkpatrick, Research Director at The Futurum Group, discusses the partnership between digital adoption platform provider WalkMe and ABeam Consulting, highlighting the additional value created…
Tariff Watch 2025 - Has the Tech Community Dodged a Bullet?

Tariff Watch 2025 – Has the Tech Community Dodged a Bullet?

Based on the Most Recent Announcements Regarding Tariffs, an Overview of Which Sectors and Vendors Will Be Most Impacted
Alex Smith, VP Channels Research at The Futurum Group, shares his insights on how tariffs impact different technology sectors and vendors. It will explore how…
Fact? Fiction? Uncovering the Truth of Agentic AI & Legacy Transformation with Pega’s Don Schuerman - Six Five Virtual Webcast

Fact? Fiction? Uncovering the Truth of Agentic AI & Legacy Transformation with Pega’s Don Schuerman – Six Five Virtual Webcast

Don Schuerman, CTO at Pega, joins Keith Kirkpatrick to share his insights on responsibly leveraging Agentic AI for impactful business transformation….
Commvault Q4 FY 2025 SaaS Momentum and Subscription Gains Drive Growth

Commvault Q4 FY 2025: SaaS Momentum and Subscription Gains Drive Growth

Commvault Outperforms in Q4 FY 2025 With Robust SaaS ARR and Multi-Cloud Traction
Krista Case, Research Director at The Futurum Group, explores Commvault’s strong Q4 FY 2025 finish, fueled by SaaS momentum, enterprise traction, and cyber resilience-led innovation….
RSAC 2025 Cisco Raises the AI Security Stakes

RSAC 2025: Cisco Raises the AI Security Stakes

Cisco Raises the AI Security Stakes with New Agentic AI Portfolio Innovations and Partnership Updates
The Futurum Group’s Ron Westfall shares his insights on why Cisco’s new XDR and Splunk security enhancements can transform organizational security service delivery using a…

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NEWS BY INDUSTRY

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Automotive(3)
Education(1)
Financial Services and Insurance(109)
Food and Beverage(6)
Healthcare(45)
Life Sciences(2)
Manufacturing and Industrial(4)
Media and Entertainment(7)
Public Sector(20)
Retail(47)
Telecommunications(49)
Travel and Hospitality(41)
CX surveys and research studies
Alex Gaw

New Research from MessageGears, Qualtrics, Amdocs, Nosto, and LivePerson

Topics: Consumers and Brands, Employees Struggling at Work, Digital CX, and More
Employee experience survey on DEI priorities
Sherril Hanson

Glassdoor’s Equity Xray Shows EX Gaps Across Specific Demographic Groups

Data Brings Transparency to How Employees View Equity Efforts
Alchemer workflow product launch
Sherril Hanson

Alchemer Launches Workflow Product to Help Companies Close the Loop

New Product Allows for Cross-Enterprise Data Usage and Triggered Actions
CX customer wins and case studies
Alex Gaw

Customer Wins for Freshworks, MoEngage, Qualtrics, Medallia, and Amperity

Partners Are India Public Sector, myco, Manchester City, GitHub, and Rhone
Empathy in customer service
Keith Kirkpatrick

Delivering Empathy to Improve CX

While Most Humans Understand Empathy, Training and Tools Can Help Agents Deliver Empathy More Consistently
CX funding news
Alex Gaw

New Funds Raised by Vitally, PalmHR, Ushur, ChangeEngine, and Gigged.AI

Fresh Capital Infusions to Fuel Expansion and Improvement
Salesforce analytics for CSPs
Keith Kirkpatrick

Salesforce Delivers New Analytics, AI, and Automation Solutions for Communications Providers

New Solutions Designed to Meet Customer Needs While Helping CSPs Reduce Costs
Exemplifi and Chatmeter studies on online reviews
Sherril Hanson

Research Points to the Importance of Online Reviews

Data from Emplifi and Chatmeter Show Consumers Reliant on Reviews for Purchasing Decisions
KDDI Oracle mobile payments
Sherril Hanson

KDDI Partners with Oracle to Update Mobile Payment and Customer Loyalty Infrastructure

Popular Programs Will See Faster Payment Processing
CX surveys and research studies
Alex Gaw

New Research from Salesforce, Algolia, Theatro, and KPMG Saudi Arabia

Topics Include Importance of Data, Retailer Search Capabilities, In-Store Shopping, and CX Sector Excellence in Saudi Arabia
CX customer wins and case studies
Alex Gaw

Customer Wins for SugarCRM, Adobe, Nvidia, Salesforce, and Conduent

Partners Include Fern Energy, Qualcomm, Airtel, Santander UK, and Virgin Atlantic
Medalllia Experience Orchestration
Sherril Hanson

Medallia Launches Experience Orchestration Platform

Product Leverages Omnichannel Customer Insights for More Personalized Customer Journeys
Amdocs Microsoft Customer Engagement Platform
Keith Kirkpatrick

Amdocs, Microsoft Announce a New Customer Engagement Platform

New Platform Brings Together Amdocs’ Commerce and Care Suite and Microsoft’s Cloud Solutions
Remote contact center management
Keith Kirkpatrick

Managing Remote Contact Center Workers to Ensure Success

A Combination of Tools, Training, and Engagement Can Improve the Remote Worker/Management Dynamic
Amdocs CX customer wins and case studies
Alex Gaw

Amdocs Teams Up with New Partners in CX Projects

Partners Include Vodafone Ireland, Telefonica Germany, Three UK, and Bank Hapoalim
CX acquisitions and funding news
Alex Gaw

M&A and Expansion News on Empyrean, Zoho, GoCo, Sendinblue, and GSoft

Acquired: Enspire, WFHomie, Captain Wallet, and Didacte
CX Innovator Series survey
Clint Wheelock
Clint Wheelock

CX Innovator Series: Take the Survey!

Quantitative Study to Assess CX Drivers and Barriers, Organizational Structure, Technology Strategy, and Key Success Metrics
Interview with Marco Toscano, Director of CX for Denver International Airport
Sherril Hanson

5 Questions with Marco Toscano, Director of CX, Denver International Airport

Supporting Positive Customer Journeys in the World’s Third Busiest Airport
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Austin TX 78701

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