At Dash Network, one of our primary missions is to inform, educate, and inspire CX practitioners across various industries on the best practices for CX technology strategy, program design, implementation, and measurement. Our ongoing editorial and research coverage includes interviews with CX innovators as well as a regular cadence of case studies to showcase the best practices of leading end-user executives and their organizations.
To facilitate this mission, as part of the CX Innovator Series, we have launched a new survey of CX industry participants, the results of which will provide actionable insights on CX drivers and motivations, common challenges and barriers to implementation, organizational structure and governance, technology investment strategy, metrics and key performance indicators (KPIs), and the direction of CX market development over the next few years.
The survey is designed for two types of organizations within the CX market:
- Business-to-consumer (B2C) and business-to-business (B2B) brands with some level of focus on improving their own customers’ experiences
- Vendors and service providers, assisting end-user organizations with CX-related technologies or solutions
If your organization falls into one of these categories, please participate in our survey by clicking here: https://questionpro.com/t/AUhfYZwGLp
In exchange for your participation, you will receive a summary of the survey results a few weeks after the survey is completed. Survey results will also be combined with more qualitative insights from our executive interview series and published in an upcoming CX Innovator Series report, which will be freely distributed within the industry. All responses will be anonymous and published only in aggregate form. The survey should take approximately 10 minutes to complete. We appreciate your input!
About the CX Innovator Series
The CX Innovator Series is an actionable and educational industry initiative that showcases the best practices that leading end-user executives are using within their organizations to shape their community’s experience. The series is a collaborative effort between Dash Network, Sleeping Giant Labs, and Team Wakabayashi. Using expertly curated executive interviews combined with quantitative research from consumer surveys, the CX Innovator Series provides tangible insights and a deeper understanding of how successful companies are utilizing CX programs resulting in positive business outcomes.
The CX Innovator Series is made possible by support from our lead sponsors: Concentrix, eGain, Tealium, and QuestionPro. If you would be interested in participating in the CX Innovator initiative, either as part of an end-user interview or as a supporting sponsor, please contact us.
Author Information
Clint brings over 20 years of market research and consulting experience, focused on emerging technology markets. He was co-founder and CEO of Dash Network, an integrated research and digital media firm focused on the CX market, which was acquired by The Futurum Group in 2022. He previously founded Tractica with a focus on human interaction with technology, including coverage of AI, user interface technologies, advanced computing, and other emerging sectors. Acquired by Informa Group, Clint served as Chief Research Officer for Informa’s research division, Omdia, with management and content strategy responsibility, formed by the combination of Tractica, Ovum, IHS Markit Technology, and Heavy Reading.
Clint was previously the founder and President of Pike Research, a leading market intelligence firm focused on the global clean technology industry, which was acquired by Navigant Consulting where he was Managing Director of the Navigant Research business.
Prior to Pike Research, Clint was Chief Research Officer at ABI Research, a New York-based industry analyst firm concentrating on the impact of emerging technologies on global consumer and business markets.
Clint holds a Master of Business Administration in Telecommunications Management from the University of Dallas and a Bachelor of Arts in History from Washington & Lee University.
