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Key Announcements Center on watsonx.orchestrate, watsonx.data, and Granite 4.0, as IBM Aims to Make AI Agents and Unstructured Data Pivotal for Enterprise Transformation
Nick Patience and Brad Shimmin, analysts at Futurum, share insights on IBM Think 2025, where IBM showcased advancements in its watsonx platform, focusing on IBM Agentic AI, unstructured data, and hybrid cloud to drive enterprise value.
New Tools Streamline ERP Tasks, Add Carbon Tracking, and Enhance Predictive Business Insights
Keith Kirkpatrick, Research Director at Futurum, provides his perspective on the news from Epicor Insights 2025, including agentic AI to streamline ERP workflows, carbon tracking in Kinetic, and expansion of predictive insights with Grow AI.
Transformation Initiatives Drive Profitability as Company Posts Revenue Growth
Fernando Montenegro, VP and Practice Lead at Futurum, reviews Kyndryl's Q4 FY2025 earnings. Key highlights: Constant-currency growth, notable rise in pretax income, how 'three-A' initiatives drive results, and strategic tailwinds.
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Also: Meta Platforms Rethinks Investment in Kustomer
Recognition Programs Support Engagement and Retention with Proven ROI
Twilio VP of Product Management Kathryn Murphy Shares Insights on Enhanced Journey Orchestration
Powered by GPT-4 and Using Natural Language, Microsoft 365 Copilot Turns Words Into Potent Productivity Tool
Technology Aims for Interactions to Be Seamless, Effortless, and Efficient
Partnership Initiatives Benefit MillerKnoll, Holiday Inn Club Vacations, Khalsa Credit Union, Peltz Shoes, and LanguageLoop
Companies Need to Fully Explain the Value to the Customer of Restrictive Policies
Spending Plan Will Draw from Fiscal 2024 Budget
Dash Research Interviews Wojtek Kubik, Qualtrics Head of Product Management, EX: Upcoming Features to Double Down on Employee Wellbeing and Engagement
New Research from Execs In The Know, Braze, Clootrack, Telus Int’l, and PwC
Security and Ethical Issues Present the Most Pressing Worries, According to Salesforce Survey
Also, QuestionPro Acquires Pundit Consultantz and Names Arti Bedi Pullins as New President
Purpose-Built Solutions for Frontlines and New Partnerships
Focus on AI, CrossXM, Frontline, and Customer Journeys
Integration of OpenAI’s Generative AI Technology into Salesforce’s Private AI Models to Deliver AI-Generated Content
Former CEO Leslie Stretch Is Retiring
Partnerships Are Formed with Two US Health Firms, Nomad Health, ARA, and Zepto
Genesys and Balto Share Thoughts on Uses and Benefits, and Moving Contact Center Culture Forward
