The Futurum Group's Statement on Israel

Medallia Names Joe Tyrrell as Chief Executive Officer

Former CEO Leslie Stretch Is Retiring

Joe Tyrell, new CEO of Medallia
Joe Tyrrell, Chief Executive Officer, Medallia

Joe Tyrrell is the new CEO of Medallia, the company announced in a statement. Tyrrell replaces Leslie Stretch, who is retiring after four years as Medallia CEO and is moving into an advisory role at the company. Tyrrell was most recently president of Intercontinental Exchange (ICE), the Atlanta-based operator of global financial exchanges, where he led three wholly owned ICE subsidiaries, including Ellie Mae, the software company that processes more than a third of all US residential mortgage applications.

Tyrrell’s hiring underscores Medallia’s commitment to its clients and shows that innovation in customer and employee experience is mission-critical to any organization’s success in today’s business landscape, notes the statement.

“Customer experience has become a foundational component for the most successful companies in the world, and I am excited to join the market leader in this space,” says Tyrrell. “Medallia has the most comprehensive enterprise-grade platform that can drive incredible results across every facet of the enterprise, and the only one that can bring them all together to drive truly transformative results. I can’t wait to get started.”

Related Article: Medallia Acquisition by Thoma Bravo Is Approved

Former CEO Stretch can count several successes during his stewardship of Medallia, such as leading Medallia to an IPO, and making more than 10 important acquisitions. It was also during Stretch’s tenure as Medallia CEO when the company was acquired by software investment firm Thoma Bravo for $6.4 billion. And now, Stretch says the time has come to step down.

“Deciding to retire was not a decision I took lightly, especially given the opportunity to work alongside the incredible Medallia team,” Stretch notes. “I was extremely proud to partner with Thoma Bravo on finding a strong leader who can continue the incredible growth that Medallia has seen over the past several years. Joe is the right person for the job and will grow this organization with his passion, leadership, and commitment to providing customers with the technology and service that have been a differentiator for Medallia for decades.” 

Scott Crabill, a managing partner at Thoma Bravo, applauded the exiting CEO. “Thanks to Leslie’s commitment and significant achievements while serving as CEO, Medallia is well-positioned for continued growth, and we are thrilled to have Leslie’s ongoing support as advisor to the company,” remarks Crabill. “We look forward to working with Joe as he leads the company through its next phase of growth and builds on Medallia’s position as a market leader.”

Tyrrell previously served as COO of Ellie Mae prior to its acquisition by ICE. As COO, he oversaw technology, product strategy, product management, and corporate development efforts. He joined Ellie Mae in 2002 and held various leadership positions, including EVP of corporate strategy, SVP of corporate strategy, and SVP of client management and business development. Tyrrell previously served as VP at Providian Financial in addition to other executive positions. Tyrrell holds a Bachelor of Arts degree in Business Management from St. Mary’s College.

Author Information

Alex is responsible for writing about trends and changes that are impacting the customer experience market. He had served as Principal Editor at Village Intelligence, a Los Angeles-based consultancy on technology impacting healthcare and healthcare-related industries. Alex was also Associate Director for Content Management at Omdia and Informa Tech, where he produced white papers, executive summaries, market insights, blogs, and other key content assets. His areas of coverage spanned the sectors grouped under the technology vertical, including semiconductors, smart technologies, enterprise & IT, media, displays, mobile, power, healthcare, China research, industrial and IoT, automotive, and transformative technologies.

At IHS Markit, he was Managing Editor of the company’s flagship IHS Quarterly, covering aerospace & defense, economics & country risk, chemicals, oil & gas, and other IHS verticals. He was Principal Editor of analyst output at iSuppli Corp. and Managing Editor of Market Watch, a fortnightly newsletter highlighting significant analyst report findings for pitching to the media. He started his career in writing as an Editor-Reporter for The Associated Press.


Latest Insights:

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Nick Coult, GM at AWS Elastic Containers (ECS), for a conversation on what “AWS Serverless” means and the impact of generative AI on the serverless value proposition.
The Futurum Group’s Steven Dickens is joined by Neil Fowler, SVP Engineer for the Application Modernization and Connectivity Product Group at OpenText for a conversation on OpenText’s partnership with AWS and mainframe modernization.
The Futurum Group’s Camberley Bates is joined by Simon Jelley, GM, Data Protection as a Service and Chris Wiborg, VP Product and Solutions Marketing at Veritas for a conversation on the importance of cloud application resiliency, and data protection, compliance, and recovery.

Latest Research:

In our latest Research Brief, Acknowledging the Impact of Agent Experience on Customer Experience, completed in partnership with Local Measure, we discuss the drivers of agent frustration and burnout, the benefits of implementation new technology such as AI to better support agents and enable greater automation, and the advantages provided by the use of a modern, cloud-based contact center solution that can integrate and activate technology that creates better experiences and outcomes for both agents and customers.
In our latest Research Brief, Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center, completed in partnership with Local Measure, we discuss the reasons why so many contact centers fail to deliver results, the need to support a modern customer journey and lifecycle, the use of modern tools and approaches to deliver CX efficiently, and how to convert positive agent experiences into increased customer satisfaction and loyalty.
In our latest Market Insight Report, Private 5G Networks – MSP Specialists, we take a deep dive into why private 5G Networks are gaining momentum as enterprises prioritize coverage, performance, and security factors that MSP specialists are increasingly fulfilling.