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Key Announcements Center on watsonx.orchestrate, watsonx.data, and Granite 4.0, as IBM Aims to Make AI Agents and Unstructured Data Pivotal for Enterprise Transformation
Nick Patience and Brad Shimmin, analysts at Futurum, share insights on IBM Think 2025, where IBM showcased advancements in its watsonx platform, focusing on IBM Agentic AI, unstructured data, and hybrid cloud to drive enterprise value.
New Tools Streamline ERP Tasks, Add Carbon Tracking, and Enhance Predictive Business Insights
Keith Kirkpatrick, Research Director at Futurum, provides his perspective on the news from Epicor Insights 2025, including agentic AI to streamline ERP workflows, carbon tracking in Kinetic, and expansion of predictive insights with Grow AI.
Transformation Initiatives Drive Profitability as Company Posts Revenue Growth
Fernando Montenegro, VP and Practice Lead at Futurum, reviews Kyndryl's Q4 FY2025 earnings. Key highlights: Constant-currency growth, notable rise in pretax income, how 'three-A' initiatives drive results, and strategic tailwinds.
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NEWS BY INDUSTRY
Partners Include NASCAR, The RealReal, Capital Bank, MMC, and Hopebridge
Companies Must Invest Time for Upfront Self-Assessment, Careful Vendor Vetting, and Post-Launch Check-Ins
Findings From a New Adobe Survey Reveal the All-Encompassing Influence of the Digital Economy
Companies Acquired Include North Star, Twilio’s IoT Business, Spearline, and Shift 7 Digital
The Transaction is Expected to Create a Diversified Global CX Leader
Interview with Dr. Jason Guardino, Chief Experience Officer
Topics Include Generative AI, CX Strategy, Conversational AI, CX in EMEA, and Ineffective AI
Twilio Releases Research on Personalization, Data Privacy and Trust
Good B2B CX Involves Managing Interactions with Multiple Stakeholders, Influencers, and Approvers
Product Launches and New Partnerships Relate to Boosting CX Initiatives
Features Aim to Deliver Desirable Hybrid Experiences at Workplaces
Tools and Techniques to Improve Customer Convenience and CX
Discounts, Loyalty Rewards, and Personalized Offers Are the Biggest Motivators
Wins Include Volkswagen Ireland, KoinWorks, Hibbett, NorthLadder, and Finance Services
Integration Helps to Support CX Automation in Contact Centers
New Setup Aims to Boost Transparency and Enhance Fan Experience
Perceptyx Research Shows Economic Downturn Is Not Dampening Interest
New Deal with Nissan Is a Game Changer for the Company
