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Category: Customer Experience

Lenovo Q4 FY 2324 Insights Growth Accelerates with Hybrid AI Opportunities
Olivier Blanchard
Olivier Blanchard & Steven Dickens

Lenovo Q4 FY 23/24 Insights: Growth Accelerates with Hybrid AI Opportunities

Lenovo’s QoQ and YoY Execution in the Expanding Hybrid, Distributed AI Ecosystem Is Fueling an Accelerating Growth Trajectory Across Its Businesses
Olivier Blanchard, Research Director with the Futurum Group, and Steven Dickens, VP and Practice Lead, share their insights into Lenovo’s Q4 and FY 23/24 earnings and drill down into how the company’s pocket-to-cloud strategy is already working.
Partners in AI - Six Five On The Road at IBM Think
Daniel Newman

Partners in AI – Six Five On The Road at IBM Think

Kate Woolley, General Manager, Ecosystem at IBM, joins Daniel Newman and Patrick Moorhead on Six Five On The Road to share her insights on the growth of IBM's Partner Plus program and the strategic importance of partnerships in the AI landscape.
Driving Transformation, Innovation, and Value for Enterprise AI - Six Five On The Road at IBM Think
Six Five Media
Six Five Media

Driving Transformation, Innovation, and Value for Enterprise AI – Six Five On the Road at IBM Think

Dr. Darío Gil and Rob Thomas from IBM join Daniel Newman and Patrick Moorhead on the Six Five On The Road to share their insights on how IBM's AI initiatives are driving significant transformations and value for enterprises across the globe.
How Dell Supports Customers with AI - Six Five On the Road at Dell Technologies World
Daniel Newman

How Dell Supports Customers with AI – Six Five On the Road at Dell Technologies World

Dell’s Arthur Lewis joins Patrick Moorhead and Daniel Newman on Six Five on the Road, sharing his insights on the AI-driven innovations and ecosystem Dell is fostering. A must-listen for those interested in the intersection of technology and business strategy.
Unlocking the GenAI Competitive Advantage with Services - Six Five On the Road at Dell Technologies World
Daniel Newman

Unlocking the GenAI Competitive Advantage with Services – Six Five On the Road at Dell Technologies World

Doug Schmitt, President at Dell Technologies Services, joins Patrick Moorhead and Daniel Newman to share his insights on leveraging GenAI to drive competitive advantage and the future of services-led engagements.
Growth and Value Creation in the AI Era - Six Five On the Road at Dell Technologies World
Daniel Newman

Growth and Value Creation in the AI Era – Six Five On the Road at Dell Technologies World

Yvonne McGill, CFO at Dell Technologies, joins Daniel Newman to share her insights on Dell's innovation in the AI era and how this positions the company for future growth and value.
How We Are Leveraging AI In Our Support Services - Six Five on the Road
Daniel Newman

How We Are Leveraging AI In Our Support Services – Six Five On the Road at Dell Technologies World

Alex Barretto, Senior Vice President at Dell, joins Patrick Moorhead and Daniel Newman to share his insights on leveraging AI in Dell's support services, enhancing customer satisfaction and operational efficiency.
AI in Context: WalkMe’s Workflow Automation Preps Users for AI Success
Dr. Bob Sutor
Dr. Bob Sutor

AI in Context: WalkMe’s Workflow Automation Preps Users for AI Success

WalkMe’s New AI Tools Advance the State-of-the-Art for Automating Business Processes
The Futurum Group’s Dr. Bob Sutor discusses how WalkMe is using AI to improve user productivity and efficiency by automating processes across essential business software tools and platforms.
How Modern Marketing is Enabling Delta Airlines to Revolutionize Travel
Lisa Martin
Lisa Martin

How Modern Marketing is Enabling Delta Air Lines to Revolutionize Travel

Lisa Martin, CMO Advisor at The Futurum Group, talks with Alicia Tillman, CMO of Delta Air Lines about Delta swarming the stage at SXSW 2024, and the marketing strategies it’s deploying to drive an award winning passenger experience.
Manage Field Service Software
Keith Kirkpatrick

Market Insight Report: Field Service Software

Our latest report, Market Insight Report: Field Service Software, discusses how field service software can drive greater operational efficiency and ensure tasks are completed with precision.
Navigating the CX Maturity Journey with Customer-Centric Excellence
Keith Kirkpatrick

Navigating the CX Maturity Journey with Customer-Centric Excellence

In this episode, Keith Kirkpatrick speaks with Gina Whitty, Product Management, CCaaS + AI at GoTo, about the challenges faced by SMBs and mid-market companies that are trying to undergo a digital transformation.
Prioritizing EX and CX Via Digital Transformation and AI
Keith Kirkpatrick

Prioritizing EX and CX Via Digital Transformation and AI

In our latest research brief, Prioritizing EX and CX Via Digital Transformation and AI, done in partnership with GoTo, we explore the value proposition of such a transformation, the challenges faced by mid-market and SMBs, best practices for modernization initiatives, and the key considerations when selecting vendors to enable successful digital transformations of contact centers.
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