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Category: Customer Experience

New CX Research from Vonage, Reward Gateway, and MessageGears
Alex Gaw

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears.
Samsung’s Galaxy Book4 AI PCs Add Momentum to PC Market Recovery
Olivier Blanchard
Olivier Blanchard

Samsung’s Galaxy Book4 AI PCs Add Momentum to PC Market Recovery

Intel’s Core Ultra Chipset Helps Shape PC Recovery with New On-Device AI Features and Gives Intel and OEM Partners an Early Market Advantage
Olivier Blanchard, Research Director at The Futurum Group, shares his insights on the importance of Intel and Samsung’s AI PC partnership in the PC market in the age of ubiquitous AI, seamless interoperability, and UX.
WalkMe Q4 2023: The Company Reaches a Record Profitability Milestone
Daniel Newman, Sherril Hanson and Keith Kirkpatrick

WalkMe Q4 2023: The Company Reaches a Record Profitability Milestone

WalkMe Shows Strong Results with a Lot of Upside for 2024
The Futurum Group’s Daniel Newman, Sherril Hanson, and Keith Kirkpatrick of The Futurum Group cover WalkMe’s Q4 2023 earnings. The company rounded out a transformational 2023 with strong results, continued customer growth, and new product innovation.
Twilio Q4 2023 Revenue Grows 5% YoY, Beating Targets
Daniel Newman and Sherril Hanson

Twilio Q4 2023 Revenue Grows 5% YoY, Beating Targets

Solid Quarter as the Company Focuses on Innovation and Profitable Growth
Daniel Newman and Sherril Hanson of The Futurum Group break down Twilio’s Q4 2023 earnings, which saw the company exceed its guidance with a record quarter of revenue, non-GAAP income from operations, and free cash flow.
Sherril Hanson

QuestionPro’s 2023 CX Management Updates and What’s Ahead for 2024

Updates Center on User Experience, Automation, Reporting, and Tightening Up the Inner and Outer Loops for Customer Feedback and Action
Sherril Hanson, Senior Analyst at The Futurum Group, chats with QuestionPro President of CX Ken Peterson to get an update on the 2023 CX management platform enhancements that focused on user experience, automation and reporting.
CX Wins with Qualtrics, UKG, and Tattle
Alex Gaw

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners the University of Utah Health, Leslie’s Inc., and HTeaO.
Zendesk Reveals Improvements to Tymedesk Workforce Management Solution
Keith Kirkpatrick and Sherril Hanson

Zendesk Reveals Improvements to Tymedesk Workforce Management Solution

Enhancements Center on Helping Organizations Manage Workers More Effectively and Efficiently
Keith Kirkpatrick and Sherril Hanson of The Futurum Group cover Tymeshift’s latest product enhancements and discuss how they should help Zendesk meet the needs of larger customers.
New CX Research from SAP Emarsys, Tealium, and SurveyMonkey
Alex Gaw

New CX Research from SAP Emarsys, Tealium, and SurveyMonkey

Topics Include Retailers and Free Returns, CDPs, and Dominant Themes in Surveys
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from SAP Emarsys, Tealium, and SurveyMonkey.
RingCentral Announces Unified Patient Care Solution for Healthcare
Sherril Hanson

RingCentral Announces Unified Patient Care Solution for Healthcare

Integrations with Electronic Health Record Providers and AI Will Provide for Smoother Workflows and Improved Patient Journeys
Sherril Hanson, Senior Analyst at The Futurum Group, reviews recent introductions to RingCentral’s Healthcare Solution, which focus on EHR integration and the use of generative AI to remove friction points, ease mundane tasks and connect data.
Zoom Announces New AI Companion Capabilities
Craig Durr
Craig Durr and Sherril Hanson

Zoom Announces New AI Companion Capabilities

Enhancements Are Across Platform and Include the Contact Center
Craig Durr and Sherril Hanson at The Futurum Group share insights into Zoom’s latest AI Companion enhancements that offer improved workplace communications and efficiencies and an analytics dashboard for a view of usage.
CX M&A for January 2024: A Busy Month in Review
Alex Gaw

CX M&A for January 2024: A Busy Month in Review

Companies with New Properties Include Zendesk, Nextiva, Genesys, and Bloomreach
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in January as the first month of the new year went underway.
Market Insight Report: 9 Key Technology Sector Trends That Will Impact the Device, Automotive, and Semiconductor Segments in 2024
Olivier Blanchard
Olivier Blanchard

Market Insight Report: 9 Key Technology Sector Trends That Will Impact the Device, Automotive, and Semiconductor Segments in 2024

Our latest brief, Market Insight Report: 9 Key Technology Sector Trends That Will Impact the Device, Automotive, and Semiconductor Segments in 2024, analyzes the devices, semiconductors, automotive, and the policy and regulatory spaces, and explores how 2024 promises to be a significant year for the technology sector.
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