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Category: Customer Experience

Josh Corson, SVP at OP360, joins Cory Johnson & Lisa Martin to share his insights on harnessing Zoho's power to fuel growth and enhance data-driven decisions making OP360 a leader in their field.
Sridhar Vembu, CEO at Zoho, joins Cory Johnson and Lisa Martin to share his insights on how enhancing employee satisfaction directly impacts customer experience, drawing on Zoho's successful strategies in this field.
Lisa Martin, CMO Advisor at The Futurum Group and Ash Parikh, CMO of Trellix, talk about the evolution of the B2B CMO’s role and the customer journey, as well as the influence that technology, art, and science have on marketing management styles.
While AI Copilots Were the Shiny Objects in the Room, More Data Integration Is the Real Star
Keith Kirkpatrick, Research Director with The Futurum Group, covers the news coming out of Salesforce Connections, and discusses why data and an open ecosystem is good news for customers.
Lenovo’s QoQ and YoY Execution in the Expanding Hybrid, Distributed AI Ecosystem Is Fueling an Accelerating Growth Trajectory Across Its Businesses
Olivier Blanchard, Research Director with the Futurum Group, and Steven Dickens, VP and Practice Lead, share their insights into Lenovo’s Q4 and FY 23/24 earnings and drill down into how the company’s pocket-to-cloud strategy is already working.
Kate Woolley, General Manager, Ecosystem at IBM, joins Daniel Newman and Patrick Moorhead on Six Five On The Road to share her insights on the growth of IBM's Partner Plus program and the strategic importance of partnerships in the AI landscape.
Dr. Darío Gil and Rob Thomas from IBM join Daniel Newman and Patrick Moorhead on the Six Five On The Road to share their insights on how IBM's AI initiatives are driving significant transformations and value for enterprises across the globe.
Dell’s Arthur Lewis joins Patrick Moorhead and Daniel Newman on Six Five on the Road, sharing his insights on the AI-driven innovations and ecosystem Dell is fostering. A must-listen for those interested in the intersection of technology and business strategy.
Doug Schmitt, President at Dell Technologies Services, joins Patrick Moorhead and Daniel Newman to share his insights on leveraging GenAI to drive competitive advantage and the future of services-led engagements.
Yvonne McGill, CFO at Dell Technologies, joins Daniel Newman to share her insights on Dell's innovation in the AI era and how this positions the company for future growth and value.
Alex Barretto, Senior Vice President at Dell, joins Patrick Moorhead and Daniel Newman to share his insights on leveraging AI in Dell's support services, enhancing customer satisfaction and operational efficiency.
WalkMe’s New AI Tools Advance the State-of-the-Art for Automating Business Processes
The Futurum Group’s Dr. Bob Sutor discusses how WalkMe is using AI to improve user productivity and efficiency by automating processes across essential business software tools and platforms.