Category: Customer Experience

Integrating Employee Experience with Customer Experience Leads to Satisfied Customers and Successful Businesses
The Voice of the Customer Program From Alchemer Helps Amdocs Drive Actionable Insights
Working with ZeroLight, Automaker Lucid Offers Customers a Cloud-Powered Purchase Journey
Futurum's principal analyst Daniel Newman covers Treasure Data's launch of the Treasure Data Journey Orchestration tool offering insights into how this will help marketers make the most of their customer data.
CRM Data Once Thought Good Turned Out to Be of Poor Quality, Costing Sales
Reports From Merkle, Resonate, Redpoint Global, Qualtrics, and Broadridge Focus on Consumer Data Privacy, Three New Consumer Groups in 2022, Brand Loyalty, Flexible Work, and the Need for Improved CX
Reports Touch on Employee Wellbeing, Hybrid Work, Positive EX, Fake Reviews, Online Returns, and VoC Programs
Futurum principal analyst Shelly Kramer teams up with junior analyst Lauren Kirkpatrick explore Amazon’s latest announcement: Amazon Style. Together they breakdown what consumers can expect from Amazon Style and how this new foray into physical fashion will change the retail industry.
Azadea Group and MoEngage; UserTesting and Quantum Metric; Wealthify and Talkdesk; Liferay and the US Post Office

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