Holiday Inn Leverages Fast, Actionable Feedback to Safely Reopen Resorts

This case study examines how Holiday Inn leveraged Medallia solutions–including strategic surveys, Digital surveys, and Text Analytics–to gather actionable feedback from owners and members to make changes in protocols so they could safely reopen resorts. Download the case study to learn more.

Author Information

Jonathan brings over 18 years of executive management and revenue generation experience in digital media publishing. He co-founded Dash Network, an integrated research and digital media news platform in 2021 and joined The Futurum Group through acquisition. Prior, Jonathan spent 10 years with Light Reading & Heavy Reading, a digital media, research, and events company serving the global telecommunications market, where he was Chief Sales Officer. Light Reading was acquired by Informa Group in 2016 and Jonathan served as Chief Revenue Officer and Managing Director of Informa’s Light Reading Network, which included media brands such as Light Reading, Telecoms.com, Security Now, Connecting Africa, The Connected Car, and Broadband World News, and over a dozen event brands including The Big 5G Event and 2020 Vision Executive Summit.

Jonathan holds a Bachelor of Arts from University of Colorado’s School of Journalism as well as a Recording Engineering Degree from the Conservatory of Recording Arts & Sciences.

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