Category: Customer Experience

January 18, 2022

Alex Gaw

Industry News

In Product Reviews, Review Volume and Recency Both Count for Shoppers

Greater Exposure to Reviews Translates to Higher Conversion Rates for Purchasing

Customer Experience

January 10, 2022

Alex Gaw

Industry News

New Report Affirms Imperative Role of CXM Solutions for 2022

Agility and Speed Are Key Elements This Year, Says GetFeedback Study

Customer Experience, Employee Experience

January 7, 2022

Alex Gaw

Industry News

Activist Investor Jana Partners Calls for Zendesk to Abandon Acquisition of Momentive Global

Jana Says Proposed Deal Will Destroy Zendesk Shareholder Value

Customer Experience

January 6, 2022

Sherril Hanson

Research Report for Purchase

CX Market Ecosystem

150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience

Customer Experience

January 5, 2022

Alex Gaw

Industry News

CX Rebounds in Importance for Consumers in Malaysia

Brands and Businesses Must Invest in the Consumer, Says Report

Customer Experience

December 28, 2021

Clint Wheelock

Research Report for Purchase

CX in the Travel & Hospitality Industry

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Employee Experience, and Customer Insights & Feedback: Market Analysis and Forecasts

Customer Experience

December 28, 2021

Clint Wheelock

Research Report for Purchase

CX Personalization and Optimization

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies Focused on the Adoption of Personalization & Optimization Within CX Platforms and Applications