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Category: Customer Experience

Twilio Shows Strong Q3 2023 Results, Exceeding Revenue Targets
Daniel Newman & Sherril Hanson

Twilio Shows Strong Q3 2023 Results, Exceeding Revenue Targets

Q3 2023 Revenue Increases 5% Year-Over-Year as Twilio Continues on Its Path for Growth
Daniel Newman and Sherril Hanson of The Futurum Group break down Twilio’s strong Q3 2023 earnings. Twilio exceeded its revenue targets and delivered solid product innovation.
The Global State of Customer Experience: What's Next for CX in 2024 - Futurum Tech Webcast
Steven Dickens

The Global State of Customer Experience: What’s Next for CX in 2024 – Futurum Tech Webcast

The Futurum Group's Steven Dickens welcomes Five9's Nick Delis to discuss the varying global adoption rates of AI and automation in CX, highlighting regional differences, the importance of empathy, and the advantages of cloud-native companies.
Content Guru Has Its Eye on Expansion
Sherril Hanson

Content Guru Has Its Eye on Expansion

A Conversation with Content Guru CEO Sean Taylor
Sherril Hanson, Senior Analyst at The Futurum Group, interviews Content Guru’s CEO Sean Taylor who shares insights into the Content Guru journey and what is next for the company’s expansion plans.
Zendesk Helps Companies Give Employees a Smoother Workday Experience
Sherril Hanson

Zendesk Helps Companies Give Employees a Smoother Workday Experience

Omnichannel Support, Issue Identification, and Provision of Self-Service Opportunities Help Support a Positive Employee Experience
Sherril Hanson, Senior Analyst at The Futurum Group, chats with Josh Bean, Zendesk’s employee experience business lead, about the company’s progress in expanding employee experience solutions, which will result in an improved workday experience.
The Main Scoop, Episode 16: Relationship Banking in the Era of Experience
Daniel Newman

The Main Scoop, Episode 16: Relationship Banking in the Era of Experience

On this episode of The Main Scoop, Daniel Newman and Greg Lotko are joined by Iain McCorquodale, Global Head of Core Solutions at NatWest, for a discussion on how NatWest approaches relationship banking to increase customer loyalty and create a competitive advantage.
Alchemer Digital Is Launched, Allowing for Omnichannel Engagement
Sherril Hanson

Alchemer Digital Is Launched, Allowing for Omnichannel Engagement

Alchemer Web and Alchemer Mobile Give More Options to Customers and Provide Companies with Strategic Data
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into Alchemer’s product portfolio expansion with the introduction of Alchemer Digital, which can support both web and mobile engagement.
Qualcomm Q4 2023 Earnings Reflect Start of Device Market Recovery
Olivier Blanchard
Daniel Newman & Olivier Blanchard

Qualcomm Q4 2023 Earnings Reflect Start of Device Market Recovery

Despite YoY Revenue Losses, Qualcomm Q4 2023 Earnings Beat Expectations
The Futurum Group’s Daniel Newman and Olivier Blanchard share insights on Qualcomm Q4 2023 earnings, which beat expectations and join other tech sector quarterly earnings in suggesting an improving demand environment for handsets and other devices.
Amtrak Approaches CX with a Variety of Strategies and Technologies
Sherril Hanson

Amtrak Approaches CX with a Variety of Strategies and Technologies

Improvements and Enhancements to the Physical and Digital Journey Help Support CX
Sherril Hanson, Senior Analyst at The Futurum Group, interviews Kimberly Woods, from Amtrak, to discuss the company’s latest CX enhancements, which include support across the physical and digital experience.
New Employee Experience Research from Qualtrics
Sherril Hanson

New Employee Experience Research from Qualtrics

The 2024 Employee Experience Trends Report Unveils Challenges for HR and Other Corporate Leaders
Sherril Hanson, Senior Analyst at The Futurum Group, digs into the data coming out of the new Qualtrics 2024 Employee Experience Trends Report that covers topics such as new employee engagement and attitudes toward AI and other technologies.
CX Wins for UKG, Press Ganey, and SugarCRM
Alex Gaw

CX Wins for UKG, Press Ganey, and SugarCRM

Partners Include Boba Tea Company, Sutter Health, and Waterco
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers UKG, Press Ganey, and SugarCRM.
Qualcomm Snapdragon X Elite and Oryon CPU Aim to Disrupt the PC Market
Olivier Blanchard
Olivier Blanchard

Qualcomm Snapdragon X Elite and Oryon CPU Aim to Disrupt the PC Market

Qualcomm’s New PC Platform and Custom CPU Could Pose a Real Challenge to x86 and Go Head-to-Head with Apple Silicon
Olivier Blanchard, Research Director at The Futurum Group, shares his insights on how Qualcomm’s impressive new Snapdragon X Elite PC platform and Oryon CPU take aim at x86 and Apple silicon to redefine PCs for the era of on-device AI.
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