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Category: Customer Data Platform

Daniel Newman

Cloudera Apache Iceberg

The Six Five team discusses Cloudera Apache Iceberg.
Sherril Hanson

Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Customer experience research studies
Alex Gaw

New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely

Reports Discuss CDPs, AI Adoption, CX Programs, Real-Time Data Streams, and CX Investments
Oracle customer experience
Alex Gaw

Oracle Adds Customer Data Platform Functionality to Oracle Service

New Oracle Unity Integration Drives More Personalized Customer Service
Shelly Kramer

New Solutions from ServiceNow Help Enterprises Advance Digital Transformation

Futurum principal analyst Shelly Kramer explores the three new innovations announced by ServiceNow at their Knowledge 2022 event, their potential impact, and the trend toward unified platforms that accelerate digital transformation efforts.
Groq Ushers In a New AI Compute Paradigm: The Language Processing Unit
Clint Wheelock
Clint Wheelock

Feedback Needs to Create Action

Shelly Kramer

Oracle Fusion Cloud’s Customer Data Integration Provides Unified View to Service Agents

Futurum principal analyst Shelly Kramer explores Oracle Cloud Fusion’s integration of Oracle Unity customer data into its Oracle Service application in an effort to provide customer service agents with a unified view of their customers and enable better customer experiences.
CX customer wins
Alex Gaw

New Customer Wins for Five9, ActionIQ, Vonage, Qualtrics, and Medallia

Winning CX Providers Were Selected by a Healthcare Conglomerate, Jackson Hewitt, Headsets.com, Healthcare Organizations, and IHG Hotels & Resorts
Daniel Newman

Twilio Q1 2022 Revenue Jumps 48% to $875.4M as the Customer Engagement Platform Vendor Also Grows Active Customer Accounts to 268K, Up 14% from 2021

Futurum analysts Daniel Newman and Todd R. Weiss examine Twilio’s Q1 2022 earnings, which saw revenue jump by 48% to $875.4M as the customer engagement platform vendor also boosted its active customer accounts to 268K, up 14% from 2021, in a fierce and crowded marketplace.
tweiss@futurumresearch.com

Five9 Q1 Revenue Rises to $182.8M, a 33% Increase YoY, Setting Another New Five9 Revenue Record as the Contact Center Services Vendor Sees Continued Growth

Futurum analysts Todd R. Weiss and Shelly Kramer examine the latest Five9 Q1 revenue numbers, which saw revenue rise by 33 percent to $182.8 million from $137.9 million a year ago as the cloud-based contact center services vendor continues in growth mode, including a focus on the enterprise customer. This, combined with positive momentum for born on cloud CX/CC solutions that offer flexibility and extensibility not found with legacy solutions bodes well for Five9.
tweiss@futurumresearch.com

ServiceNow Q1 Total Revenue of $1.76B Up 29% YoY, Subscription Revenue of $1.67B Up 29% YoY, as ServiceNow Beats Analyst Revenue and EPS Estimates

Futurum analysts Todd R. Weiss and Daniel Newman dive into ServiceNow Q1 financials, which saw ServiceNow’s total revenue rise to $1.76B, up 29 percent YoY, and subscription revenue rise to $1.67B, up 29 percent YoY, as the workflow automation platform vendor beat analyst revenue and EPS estimates for the quarter.
Clint Wheelock
Clint Wheelock

Building a ‘Personal Bank in a Digital Age’ With a 360-degree Customer View

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