SAP’s Acquisition of LeanIX Will Add a Comprehensive View of Business Processes and Applications to Its Business Transformation Products
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights as the SAP business transformation portfolio is expanded with the acquisition of German vendor LeanIX and its growing enterprise architecture management capabilities.
The First Industrial Metaverse for Digital Transformation
Clint Wheelock, Chief Research Officer at The Futurum Group, examines the Renault Group Metaverse’s live monitoring capabilities that enhance the responsiveness of industrial processes, improve production quality, and optimizing the supply chain.
Netcracker Bolsters Its Relationship with Microsoft to Integrate GenAI Telco Solution with ChatGPT to Spur the Development of Telco High-Value Use Cases
The Futurum Group’s Ron Westfall examines Netcracker’s selection of Microsoft Azure OpenAI Service to boost GenAI Telco Solution to fulfill top telco use case demands such as improved productivity and enhanced interactions with customers.
Netcracker Introduces GenAI Telco Solution to Ensure Generative AI Models Drive Telco-Specific Benefits
The Futurum Group’s Ron Westfall delves into why the Netcracker GenAI Telco Solution meets the challenges of adopting generative AI technology to deliver the telco-specific knowledge and trust essential to making generative AI successful for telcos.
Partnerships Benefit Revival Animal Health, NFP, and NEC
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Algolia, RingCentral, and WalkMe.
The Furutum Group’s Daniel Newman is joined by Pega’s CTO, Don Schuerman, for a conversation on what the autonomous enterprise looks like and why it matters for today’s businesses.
On this episode of The Six Five – In the Booth, hosts Daniel Newman and Patrick Moorhead welcome Smartsheet’s Ben Canning for a conversation on helping customers solve work management problems faster, easier, and more efficiently during ENGAGE 2023.
Topics Cover Funding for Silicon Valley’s Gleen and Finland’s Viedobot as Well as Klaviyo’s Filing for a Proposed IPO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX funding activity for customer service startup Gleen and interactive video provider Videobot, along with news of Boston-based Klaviyo filing for an IPO.
Natural Language-Based Generative AI Assistants to Operate Within the Einstein Trust Layer
Keith Kirkpatrick, Research Director at The Futurum Group, covers the launch of Salesforce Einstein Copilot and Einstein Copilot Studio, and discusses how trust is at the center of Salesforce’s AI approach.
In our latest research brief, done in partnership with Netcracker, we take a look at the Netcracker GenAI Solution and why it meets the challenges of adopting generative AI technology, helping to make generative AI effective and successful for telcos.
