Netcracker GenAI Telco Solution: Using Knowledge and Trust to Boost the Value of Generative AI in Telecom

Communications service providers (CSPs) are swiftly expanding their exploration of generative AI models to improve business outcomes including significant advancements in productivity across their entire telco business. Generative AI is powered by training neural networks on massive volumes of data and applying techniques that assist AI models in determining the information to focus on and prioritize. Through such techniques, a generative AI system can identify word patterns, relationships, and the context of a user’s prompt, making generative AI systems impressive human-like communicators.

However, we discern that generative AI can become transformative throughout the telco domain only through complete integration with telco business support system/operations support system (BSS/OSS) and data analytics systems. In fact, we identify that up to 90% of generative AI-driven telco use cases require BSS/OSS data. As such, we see the foremost challenge across the telco industry is ensuring that generative AI public models have secure and controlled access to this data to meet the telecom industry’s unique requirements.

In our latest research brief, Netcracker GenAI Telco Solution: Using Knowledge and Trust to Boost the Value of Generative AI in Telecom, done in partnership with Netcracker, we take a deep dive into the Netcracker GenAI Telco Solution, our findings, and why we believe that the solution meets the challenges of adopting generative AI technology and delivers the telco-specific knowledge essential to making generative AI effective and successful for telcos. Netcracker GenAI Telco Solution uses Netcracker’s extensive presence and influence across the telecom IT realm, ensuring that generative AI models directly benefit from the data originating from the telco’s BSS/OSS. From our view, Netcracker is optimally positioned to unite the power of generative AI to telco BSS/OSS platforms that can power breakthroughs in advancing top CSP strategic priorities such as increasing productivity and improving business outcomes.

In the brief, you will learn:

• Netcracker GenAI Telco Solution uses Netcracker’s extensive presence and influence across the telecom IT realm to ensure that generative AI models directly benefit from the data originating from the telco’s BSS/OSS.
• Key telco adoption challenges of generative AI include the security shortfalls of public generative AI models, the insufficiencies of fine-tuning of a public model with telco data, and why advanced private generative AI models are very expensive.
• How Netcracker GenAI Telco Solution builds on the Netcracker Digital Platform and Nutcracker’s deep telecom IT domain expertise to give it a significant advantage in bringing the telecom know-how and integration expertise key to building and delivering high-value use cases that will have a greater impact on CSP business.
• Why the Netcracker GenAI Telco Solution platform can perform the pivotal role of securely bridging any telco channel or system, including those of partners and customers, with any popular generative AI model or system as well as generative AI model specialists.
• Netcracker’s Telco GenAI Knowledge Management capability is developed to use the company’s vast OSS/BSS expertise and 30+ years BSS/OSS experience to power value creation and business outcome improvement.
• How the Gen AI Trust Gateway understands the user intent, builds the enriched prompts, and applies robust security and control to ensure the secure operationalization of generative AI-infused telco processes.
• Netcracker GenAI Telco Solution platform includes the four main domains of Sales & Guidance GenAI, Customer Care GenAI, Business Operations GenAI, and Network Operations GenAI that ensure Netcracker GenAI solutions can drive a diverse, evolving array of assist scenarios (40+ initially) for high-value use cases.

Overall, we believe that Netcracker GenAI Telco Solution can fulfill the unique generative AI needs of CSPs by potentially increasing productivity across the entire telco organization, especially the customer care, sales and guidance, business operations, and network operations domains. As a result, CSPs should give Netcracker GenAI Telco solution their topmost consideration in selecting an offering that can securely connect the power of generative AI with their BSS/OSS to realize dramatic breakthroughs in business value creation and improved business outcomes. If you are interested in learning more, be sure to download your copy of Netcracker GenAI Telco Solutions: Using Knowledge and Trust to Boost the Value of Generative AI in Telecom, today.