Latest Industry News
- December 7, 2023
Companies Acquired Include Clearbit, EngageSmart, Plum Voice, and PUSHTech Also: New Funding for Cogito
Alex Gaw, Contributing Analyst at The Futurum Group, rounds up the latest CX M&A and funding news with HubSpot, Vista Equity Partners, Sharpen Technologies, Cendyn,…
- December 7, 2023
Topics Cover Generative AI and Software, Top Consumer Experience Trends for 2024, and Social Media Shopping
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Capgemini, Qualtrics, and Disqo. …
- December 7, 2023
Partners Include Oodle Car Finance, Virgin Group, and NatWest
Alex Gaw, Contributing Analyst at The Futurum Group, examines initiatives from CX providers NICE, Workvivo, and IBM with their respective partners Oodle Car Finance, Virgin…
- December 5, 2023
Acquired Companies Include QBox, Rephrase.ai, Monsido, and Follow Up Boss, and Databricks Secures New Funding
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX M&A and funding news involving Cyara, Adobe, Acquia, Zillow Group,…
- December 5, 2023
Partners Include Amazon Web Services, Bayer, and DubiCars
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition,…
- November 30, 2023
Partners Include Aer Lingus, Tonik Bank, Baptist World Aid, DIEZ, and Thesis
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition,…
- November 21, 2023
Kubecon 2023 Shows the Success of Kubernetes and Containers with Enterprise Adoption
Camberley Bates, VP Practice Lead at The Futurum Group, shares her insights on Kubecon 2023 and the success of CNCF and Kubernetes….
- November 21, 2023
Companies Engaged in AI-Related Initiatives Secure Additional Capital
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX funding news involving Anysphere, AlphaSense, and Enflame. …
Featured Insights
- December 8, 2023
Shopping Muse Uses Generative AI to Help Shoppers Find Just What They Need—Even Without the Exact Words to Describe It
Sherril Hanson, Senior Analyst at The Futurum Group, breaks down Dynamic Yield by Mastercard’s new personal shopping assistant solution, Shopping Muse, that can provide a personalized digital shopping experience.
- December 8, 2023
Marvell Industry Analyst Day 2023 Sharpened Its Vision and Strategy to Drive Infrastructure Silicon Innovation Key to Advancing Accelerated Computing
The Futurum Group’s Ron Westfall believes Marvell is solidly positioned to drive infrastructure silicon innovation for accelerated computing throughout 2024 and beyond, especially as the advanced computing opportunity expands during AI’s ascent.
- December 8, 2023
This episode of Infrastructure Matters covers AWS re:Invent 2023, a busy event with over 60,000 attendees and 250 announcements from AWS. Topics covered include AI, hybrid solutions, and cost optimization.
Latest Research
- December 6, 2023
In our latest Market Insight Report, ‘Tis the Season: CX “Must Haves” for High-Volume Travel Periods, we dive into the five must haves for high-volume…
- December 6, 2023
In our latest Research Brief, Delivering Personalized Outreach via Dynamics 365 Customer Insights, completed in partnership with Microsoft, The Futurum Group covers demand drivers for…
- December 6, 2023
In our latest Research Brief, Enhancing Sales and Service Efficiency via Microsoft Sales Copilot, completed in partnership with Microsoft, The Futurum Group discusses Microsoft Sales…
- December 5, 2023
In our latest research brief, Better Together: Data Quality and Data Observability, done in partnership with IBM, we analyze how data workers and engineers can…
Latest Insights
- December 8, 2023
Shopping Muse Uses Generative AI to Help Shoppers Find Just What They Need—Even Without the Exact Words to Describe It
Sherril Hanson, Senior Analyst at The Futurum Group, breaks down Dynamic Yield by Mastercard’s new personal shopping assistant solution, Shopping Muse, that can provide a…
- December 8, 2023
On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Chetan Kapoor, Director at AWS EC2 for…
- December 8, 2023
A Deep Dive into Databricks’ RAG Tool Suite
Steven Dickens, VP and Practice Leader at The Futurum Group, shares his insights on Databricks’ RAG suite and Vector Search service, which are reshaping AI…
- December 8, 2023
Marvell Industry Analyst Day 2023 Sharpened Its Vision and Strategy to Drive Infrastructure Silicon Innovation Key to Advancing Accelerated Computing
The Futurum Group’s Ron Westfall believes Marvell is solidly positioned to drive infrastructure silicon innovation for accelerated computing throughout 2024 and beyond, especially as the…
- December 8, 2023
This episode of Infrastructure Matters covers AWS re:Invent 2023, a busy event with over 60,000 attendees and 250 announcements from AWS. Topics covered include AI,…
- December 8, 2023
New Alliance Promotes Open Source and Open Systems and Might Push Global Policy
Mark Beccue, Research Director at The Futurum Group, examines the push for open systems from IBM’s AI Alliance….
NEWS BY INDUSTRY
- June 23, 2021
New flexible consumption model provides access to all Genesys technology including low-code tools for orchestrating fluid experiences
- June 22, 2021
Customized Dashboard and Data Feed Enables Business Leaders to Analyze Employee Engagement and Performance Data to Drive Business Success
- June 22, 2021
Meaningful Automated Conversation Score (MACS) provides insights at every turn of a conversation, setting a new standard for automation-based sales, marketing, and care
- June 17, 2021
Survey of 1,000 Consumers in the U.S., U.K., Canada, and Germany Shows that Consumers are Willing to Share Their Data if Brands Provide Better Omnichannel Customer Experiences
- June 17, 2021
New Cookieless Technology Continues To Fuel Brand Insights for Improved Experiences While Making Customer Privacy The Top Priority
- June 17, 2021
New Metrics will resell Medallia software and provide professional services to customers in the region.
- June 16, 2021
New alliance gives companies a comprehensive view of the customer service experience, based on sentiment and service history, to improve retention and brand loyalty
- June 15, 2021
Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences
- June 15, 2021
Combination empowers brands to enrich customer intelligence to increase conversions and sales and build deep, long-term relationships
- June 15, 2021
First enterprise-grade contact center solution purpose-built for the financial services industry
- June 15, 2021
NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues
- June 15, 2021
First enterprise-grade contact center solution purpose-built for the healthcare industry
- June 15, 2021
Agile experience management company formerly operating as SVMK Inc. will celebrate its relaunch by ringing The Closing Bell® today
- June 15, 2021
Alida empowers Bollé Brands to guide product portfolio expansion decisions with customer insights
