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Latest Industry News

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their…
Review: CX Wins in March, Part 2

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
Review: CX Wins in March, Part 1

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
A Look Back at CX M&As in March

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
CX Partnerships for Statara, Playvox, and Mitto

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
New CX Research from Vonage, Reward Gateway, and MessageGears

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears….
CX Wins with Qualtrics, UKG, and Tattle

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…

Featured Insights

Dipti Vachani, SVP & GM at Arm, joins Olivier Blanchard to discuss how Arm is revolutionizing the automotive industry with AI-enabled vehicles at CES 2025.
Diana Blass, host at Six Five Media, shares her insights on Dell Technologies & Alienware's groundbreaking CES product showcase, highlighting the future of computing.
Kevin Terwilliger discusses Dell Technologies' innovative approach to AI PCs at CES 2025, highlighting silicon diversity, sustainability, and the future of computing.

Latest Research

Latest Insights

Talking Meta, NVIDIA, Qualcomm, AMD, Intel

Talking Meta, NVIDIA, Qualcomm, AMD, Intel

On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss Meta, Qualcomm, Nvidia and more….
VAST Data 5.2: Advancing AI-Ready Storage with Performance and Resilience

VAST Data 5.2: Advancing AI-Ready Storage with Performance and Resilience

A Transformative Update Bringing New Hardware Architecture, Enhanced Write Performance, and Innovative Data Management Solutions for Hyperscale and Enterprise Environments
Camberley Bates, Chief Technology Advisor at The Futurum Group, shares insights on VAST Data Version 5.2, highlighting the EBox architecture, enhanced write performance, and data…
Hitachi Vantara's Expanded Hybrid Cloud Storage Platform

Hitachi Vantara Updates and Reflection on This Past Year

A Closer Look At Hitachi Vantara’s Innovative Virtual Storage Platform One, Offering Scalable and Energy-Efficient Storage Solutions for Hybrid and Multi-Cloud Environments
Camberley Bates, Chief Technology Advisor at The Futurum Group, shares insights on Hitachi Vantara’s expanded hybrid cloud storage platform and the integration of all-QLC flash,…
How Arm is Powering the Next Generation of AI-Enabled Vehicles - Six Five On The Road at CES 2025

How Arm is Powering the Next Generation of AI-Enabled Vehicles – Six Five On The Road at CES 2025

Dipti Vachani, SVP & GM at Arm, joins Olivier Blanchard to discuss how Arm is revolutionizing the automotive industry with AI-enabled vehicles at CES 2025….
Six Five Connected - New Dell Product Lines and Announcements from CES 2025

Six Five Connected – New Dell Product Lines and Announcements from CES 2025

Diana Blass, host at Six Five Media, shares her insights on Dell Technologies & Alienware’s groundbreaking CES product showcase, highlighting the future of computing….
Meet Dell's Simplified AI PC Portfolio: Silicon Innovation at its Best - Six Five On The Road

Meet Dell’s Simplified AI PC Portfolio: Silicon Innovation at its Best – Six Five On The Road

Kevin Terwilliger discusses Dell Technologies’ innovative approach to AI PCs at CES 2025, highlighting silicon diversity, sustainability, and the future of computing….

NEWS BY INDUSTRY

The debt facility provides working capital funds to enable Alida’s growth strategy
Advisors will strengthen Salesforce’s relationships with customers across multiple industries to drive growth and global expansion
Integrated CCM platform will allow organizations in the UK to excel in omnichannel communications and realize the business value of all customer interactions
Kinsella joins executive team of leading Conversational AI company
Funding will advance Aircall’s market leadership in Cloud Communications industry
Joint solution creates virtuous cycle of enhanced customer profiles and multi-channel customer journeys for 1:1 personalized experiences
New flexible consumption model provides access to all Genesys technology including low-code tools for orchestrating fluid experiences
Customized Dashboard and Data Feed Enables Business Leaders to Analyze Employee Engagement and Performance Data to Drive Business Success
Meaningful Automated Conversation Score (MACS) provides insights at every turn of a conversation, setting a new standard for automation-based sales, marketing, and care
Survey of 1,000 Consumers in the U.S., U.K., Canada, and Germany Shows that Consumers are Willing to Share Their Data if Brands Provide Better Omnichannel Customer Experiences
New Cookieless Technology Continues To Fuel Brand Insights for Improved Experiences While Making Customer Privacy The Top Priority
New Metrics will resell Medallia software and provide professional services to customers in the region.
New alliance gives companies a comprehensive view of the customer service experience, based on sentiment and service history, to improve retention and brand loyalty

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