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Latest Industry News

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears. …
Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…
Topics Include Retailers and Free Returns, CDPs, and Dominant Themes in Surveys
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from SAP Emarsys, Tealium, and SurveyMonkey….
Companies with New Properties Include Zendesk, Nextiva, Genesys, and Bloomreach
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in January as the first month of the new year…
Acquired Companies Include Boast, Cured, and AdaptCX
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent developments on the CX M&A front with Banzai International, Boast, Innovaccer, Cured,…
Topics Include Top CX Trends for 2024, AI and CX, and an Emerging AI Gap
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Contentsquare, Zendesk, and LivePerson. …
New Partners Include Bharti AXA Life Insurance, Rayna Tours, Wayne Metropolitan Community Action Agency, and Zenni Optical
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of CX wins for MoEngage, 8×8, and Algolia in initiatives with Bharti AXA Life…

Featured Insights

Azure for Operators Unveils the General Availability of Azure Operator Nexus Aimed Primarily at Running Mobile Workloads on Azure to Deliver Breakthrough CX
The Futurum Group’s Ron Westfall examines why the general availability of Azure Operator Nexus exemplifies Azure for Operator’s strategic commitment to empowering telecom operators with security, performance, and efficiency innovation.
On this episode of The Six Five In the Booth, hosts Daniel Newman and Patrick Moorhead welcome Dan Kusel, GM and Managing Partner at IBM and Usman Zafar, Assistant Vice President, Product Management & Development at AT&T at MWC 2024 for a conversation on the influence generative AI has on transforming the telecom industry.
On this episode of The Six Five – Insider, hosts Daniel Newman and Patrick Moorhead welcome Walter Sun, Global Head of AI at SAP for a conversation on SAP’s AI strategy.

Latest Research

The Futurum Group’s latest research brief, Future-Proof Your Linux on Z and LinuxONE Infrastructure with Velocity Software: Insights into Performance Management and Modernization, we explore…
The Futurum Group’s latest research brief, Integrating Cloud and Mainframe: Rocket Software’s Vision for Data-Driven Futures, done in partnership with Rocket Software, we talk through…
The Futurum Group’s latest research brief, Rocket Software’s Blueprint for Data Excellence: Unlocking Business Growth through Data Analytics, AI and Compliance, completed in partnership with…
Our latest report, Market Insight Report: Retail-Focused Enterprise Applications, identifies and analyzes the key trends impacting enterprise-grade retail industry-focused applications, reviews the key functions and…

Latest Insights

Azure for Operators Unveils the General Availability of Azure Operator Nexus Aimed Primarily at Running Mobile Workloads on Azure to Deliver Breakthrough CX
The Futurum Group’s Ron Westfall examines why the general availability of Azure Operator Nexus exemplifies Azure for Operator’s strategic commitment to empowering telecom operators with…
On this episode of The Six Five In the Booth, hosts Daniel Newman and Patrick Moorhead welcome Dan Kusel, GM and Managing Partner at IBM…
On this episode of The Six Five – Insider, hosts Daniel Newman and Patrick Moorhead welcome Walter Sun, Global Head of AI at SAP for…
The Futurum Group’s Steven Dickens and Sam Holschuh share their insights on the transformation of the data management and analytics industry along with Snowflake’s announcement…
AI in Storage Gets Real: A Move in the Right Direction
Krista Macomber, Research Director and Senior Analyst at The Futurum Group, shares her insights on IBM’s new AI-enhanced versions of its FCM technology and the…
HP Q1 2024 Earnings Could Be Hiding a Demand Easter Egg Ahead of the Impending AI-Driven PC Refresh Cycle Reset
Olivier Blanchard, Research Director at The Futurum Group, shares his insights on HP Q1 2024 earnings, which send mixed messages about PC demand ahead of…

NEWS BY INDUSTRY

Kinsella joins executive team of leading Conversational AI company
Funding will advance Aircall’s market leadership in Cloud Communications industry
Joint solution creates virtuous cycle of enhanced customer profiles and multi-channel customer journeys for 1:1 personalized experiences
New flexible consumption model provides access to all Genesys technology including low-code tools for orchestrating fluid experiences
Customized Dashboard and Data Feed Enables Business Leaders to Analyze Employee Engagement and Performance Data to Drive Business Success
Meaningful Automated Conversation Score (MACS) provides insights at every turn of a conversation, setting a new standard for automation-based sales, marketing, and care
Survey of 1,000 Consumers in the U.S., U.K., Canada, and Germany Shows that Consumers are Willing to Share Their Data if Brands Provide Better Omnichannel Customer Experiences
New Cookieless Technology Continues To Fuel Brand Insights for Improved Experiences While Making Customer Privacy The Top Priority
New Metrics will resell Medallia software and provide professional services to customers in the region.
New alliance gives companies a comprehensive view of the customer service experience, based on sentiment and service history, to improve retention and brand loyalty
Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences
Combination empowers brands to enrich customer intelligence to increase conversions and sales and build deep, long-term relationships
First enterprise-grade contact center solution purpose-built for the financial services industry
NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues
First enterprise-grade contact center solution purpose-built for the healthcare industry