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Key Announcements Center on watsonx.orchestrate, watsonx.data, and Granite 4.0, as IBM Aims to Make AI Agents and Unstructured Data Pivotal for Enterprise Transformation
Nick Patience and Brad Shimmin, analysts at Futurum, share insights on IBM Think 2025, where IBM showcased advancements in its watsonx platform, focusing on IBM Agentic AI, unstructured data, and hybrid cloud to drive enterprise value.
New Tools Streamline ERP Tasks, Add Carbon Tracking, and Enhance Predictive Business Insights
Keith Kirkpatrick, Research Director at Futurum, provides his perspective on the news from Epicor Insights 2025, including agentic AI to streamline ERP workflows, carbon tracking in Kinetic, and expansion of predictive insights with Grow AI.
Transformation Initiatives Drive Profitability as Company Posts Revenue Growth
Fernando Montenegro, VP and Practice Lead at Futurum, reviews Kyndryl's Q4 FY2025 earnings. Key highlights: Constant-currency growth, notable rise in pretax income, how 'three-A' initiatives drive results, and strategic tailwinds.
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NEWS BY INDUSTRY
Limeade to Supercharge Listening Capabilities within World-Class Workplace Well-Being Experience Amid Increasing Investment in Employee Experience Software
The combination of Zoom’s robust communications platform with Five9’s intelligent cloud contact center will enable organizations to reimagine the way they engage with their customers
Latest Integration Allows Companies to Deliver Consistent and Exceptional Customer Experiences – From Brick and Mortar, to Ecommerce, Support and More
Industry expert joins the Leadspace team as CCO to help customers achieve results with access to unified intelligence.
Nextiva phone system and contact center offerings deliver an integrated, cloud customer engagement solution
Deal will position the two companies for the road ahead, according to Merkle executives
New platform enables businesses to build immersive audio and video streaming experiences that scale to millions
Acquisition strengthens Twilio’s messaging business by offering another affordable, trusted channel option
New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce.
Clarabridge announces a groundbreaking new partnership with Five9 that brings industry-leading conversation intelligence and interaction analytics to the contact center. The partnership will help organizations operationalize workflows, perform root cause analysis, and get the most out of customer interactions with cutting-edge natural language understanding and cloud contact center management capabilities.
With Qualtrics, companies can make data-driven decisions around where employees want to work, what they need out of physical office spaces, and which changes can be implemented to fit the needs of their workforce
Drive revenue, improve sales cycles and increase win rates with advanced conversation analytics, including real-time analytics
Innovations bring the power of the Acquia platform to employee experience and broaden global support
Deep Learning experts from French Startup will join Contentsquare AI team
Customer Data Platform leads at a time of accelerated need for first-party data; serves as trusted CDP to more than 100 globally-admired consumer brands including Wyndham Hotels & Resorts, Michaels, and Tapestry, luxury parent brand to Coach, Kate Spade, and Stuart Weitzman
Anaplan Continues to Explore Different Ways to Put the Customer First
