Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies Focused on the Adoption of Personalization & Optimization Within CX Platforms and Applications
Futurum lead analyst Shelly Kramer covers Five9’s launch of its Virtual Voiceover offering, a new capability that will bring self-service experiences to life with synthetic voices, and provides insight on how this kind of technology will quite likely revolutionize the contact center.
Futurum’s lead analyst Shelly Kramer explores PROS recent acquisition of digital marketing platform EveryMundo and why that’s great news for customers focused on omnichannel marketing and delivering best in class customer experiences.
