Category: Customer Experience

Sevis Systems’ Trusted Caller ID solution aims to restore enterprise control over broken mobile caller ID experiences. Futurum’s Olivier Blanchard walks through Sevis’ Systems new offering and its value proposition of helping enterprises not only achieve significant operating cost savings within their contact centers, but also potentially deliver better customer experiences. “90% of unrecognized calls go unanswered, which is a serious operational problem for businesses (and especially enterprise-sized businesses) that need to get in touch with their customers. At best, the public’s reluctance to answer unidentified calls causes the number of call attempts made by enterprises to increase considerably, along with customer service costs. At worst, enterprises end up failing to contact their customers in a timely manner, resulting in poor brand experiences and lower customer satisfaction.”