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Category: Customer Experience

Adobe digital economy survey
Alex Gaw

The Digital Economy Spurs New Expectations and Opportunities

Findings From a New Adobe Survey Reveal the All-Encompassing Influence of the Digital Economy
Shelly Kramer

Adobe Experience Platform Built on Microsoft Azure Unifies Priorities of the CTO and CMO in Order to Drive Business Growth

Futurum's Shelly Kramer explores how the Adobe Experience Platform built on Microsoft Azure serves to unify the priorities of the CTO and CMO, which ultimately facilitates the ability to serve up better customer experiences — and that’s what it’s all about.
Shelly Kramer

Webex Announces Webex Meetings on iPad Support for Multiple Windows and Stage Manager

Futurum’s Shelly Kramer takes a look at the two new features Webex has announced for Webex Meetings on iPad, including Multiple Windows and Stage Manager, which are designed to support something we all need: the ability to multitask while collaborating more effectively.
CX surveys and research studies
Alex Gaw

New Research from Adobe, CSG, Talkdesk, SAS, and Sprinklr

Topics Include Generative AI, CX Strategy, Conversational AI, CX in EMEA, and Ineffective AI
Daniel Newman

The Main Scoop, Episode 09: How Mastercard Empowers Sustainable Digital Economies

On this episode of The Main Scoop, hosts Daniel Newman and Joe Doria Daniel Newman and Joe Doria, CMO of Broadcom Mainframe Software, spend time with Joe Schuler, Vice President at Mastercard, to discuss the future of payments and payment rails.
Shelly Kramer

Futurum Live! From the Show Floor at Enterprise Connect 2023 with Salesforce’s Ryan Nichols, SVP & GM Contact Center

At Enterprise Connect 2023 held in Orlando this week, Futurum’s Shelly Kramer sat down with Salesforce’s Ryan Nichols, SVP & GM of Contact Center as part of our Futurum Live! From the Show Floor video interview series for a conversation about Salesforce and contact center, delivering on customer experience, and insights on what’s ahead for the industry.
mdiamond@futurumresearch.com

Microsoft Releases its State of the Microsoft Cloud Partner Ecosystem Update

Futurum analyst Michael Diamond reviews Microsoft’s release of its State of the Microsoft Cloud Partner Ecosystem update and what it means for Microsoft’s channel partners moving forward, as well as the commitment to turning its 400K partners into a true extension of the company.
Retailer mobile apps survey
Alex Gaw

More Consumers Are Using Retailers’ Mobile Apps, New Airship Research Shows

Discounts, Loyalty Rewards, and Personalized Offers Are the Biggest Motivators
Daniel Newman

Providing Employees and Businesses with Unmatched Power with Smart Data Capture

In our latest research brief, Providing Employees and Businesses with Unmatched Power with Smart Data Capture, done in partnership with Scandit, we analyze the current state of the data capture process and how it affects an organization’s efficiency, the quality of work of employees, and the customer experience.
Daniel Newman

The Six Five On the Road at Cloudera SKO with Delio Amato, Geodis

On this episode of the Six Five – On the Road, hosts Patrick Moorhead and Daniel Newman talk with Geodis’s Delio Amato about how Cloudera shapes the way their customers process big data, achieve end-to-end visibility, and offer them unmatched innovation.
Shelly Kramer

Adobe Summit 2023: Adobe’s Content Supply Chain Solution is Worth Being Very Excited About

Futurum’s Shelly Kramer covers news out of Adobe Summit 2023 around Adobe Content Supply Chain and the massive role it can play in streaming content operations, delivering measurable business value, and serving up best-in-class customer experiences. And yes, there’s every reason to be excited about it.
Daniel Newman

ICON Series: A Conversation with Capgemini’s Chris Hollies and Oracle’s David Cottee

On this episode of the Futurum Tech Webcast – Interview Series, chief analyst Daniel Newman is joined by Capgemini's Chris Hollies and Oracle's David Cottee to discuss sovereign cloud, sustainability and the unique features of their partnership.
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