Category: AI

August 3, 2023

Ron Westfall & Clint Wheelock

Video Research Note

5G Factor Video Research Note: Qualcomm: The Future of AI is Hybrid

The Futurum Group’s Ron Westfall and Clint Wheelock assess the impact that AI is having throughout the 5G ecosystem addressing Qualcomm’s view that the future of AI is hybrid with 5G Advanced making AI integral to ongoing and future 5G innovation.

AI, Cloud, Communications Networks, Digital Transformation, Hybrid Cloud, Infrastructure, and Operations, Machine Learning

August 3, 2023

Keith Kirkpatrick

Research Note

ServiceNow Announces Expanded GenAI Tools

Service Management Vendor Also Announces New AI-Embedded SKUs for ITSM, CSM, and HRSD Offerings

Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into ServiceNow’s AI product strategy, covering the announcement of two new generative AI tools for the Now Platform, as well as the forthcoming generative AI-infused premium SKUs to enhance its ISTM, CSM, and HRSD offerings.

AI, AI and Data Analytics, Cloud, Contact Center, Employee Experience, Enterprise Applications, Machine Learning, Personalization

August 2, 2023

Randy Kerns

Research Note

VAST Data Announces the VAST Data Platform

Randy Kerns, Senior Strategist at The Futurum Group, examines data platforms and storage systems, which VAST Data now offers with the announcement of its VAST Data Platform. The research note assesses competitive issues and the differences in solutions, which is required for understanding VAST Data Platform and other Data Platform vendors.

AI, AI and Data Analytics, Cloud, Data Management

August 2, 2023

Sherril Hanson

Research Note

Twilio and AWS Expand Partnership, Leveraging Predictive AI

Amazon Sagemaker and Twilio Segment’s Customer Data Platform Work Together for Personalized CX

Sherril Hanson, Senior Analyst at The Futurum Group explores the recently expanded partnership between Twilio and AWS that promises to offer predictive insights for more personalized experiences.

AI, AI and Data Analytics, Customer Data Platform, Customer Experience

August 1, 2023

Clint Wheelock

Research Note

Amazon Introduces AWS HealthScribe to Enhance Patient Medical Care

Clint Wheelock, Chief Research Officer at The Futurum Group, examines AWS HealthScribe, a collaboration between Amazon and HealthScribe to improve clinical healthcare documentation and patient outcomes.

AI, AI and Data Analytics, Collaboration, Collaboration Devices and Services

August 1, 2023

Ron Westfall

Research Note

Calix: Decisive Player in ALLO’s New Sustainable Financing

Sustainable Finance Is an Investment That Considers ESG Factors

The Futurum Group’s Ron Westfall assesses the key role Calix’s broadband platform played in the securing of ALLO Communications $650 million in new sustainability funding. This move raises the industry-wide profile of Calix and its corporate social responsibility unit in gaining greater channel influence toward advancing operator sustainability missions by actively supporting customers in acquiring sustainable financing based on their green initiatives.

AI, AI and Data Analytics, Cloud, Digital Transformation, Environmental, Social, Governance, Hybrid Cloud, Infrastructure, and Operations, Machine Learning

July 31, 2023

Daniel Newman

Video Research Note

Google Earnings

The Six Five team discusses Google's latest earnings release.

AI, Business Information, Cloud

July 31, 2023

Daniel Newman

Video Research Note

Microsoft Earnings

The Six Five team discusses Microsoft Earnings.

AI, Business Information

July 31, 2023

Daniel Newman

Six Five Webcast

Talking Microsoft, Qualcomm, Samsung, Google, T-Mobile, Intel, Adobe, Figma

On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss Microsoft Earnings, Qualcomm, Samsung, Google Earnings, T-Mobile, Intel Earnings and Ericsson 18A for IFS, and the Adobe-Figma Deal.

5G, AI, Business Information, Innovation, Mergers and Acquisitions, Regulations and Policy

July 31, 2023

Keith Kirkpatrick

Research Note

ServiceNow Announces AI Lighthouse Program to Fast-Track GenAI Adoption

New Program Combines an AI Front End, Development and Compute Resources, and AI Transformation Services

Keith Kirkpatrick, Research Director at The Futurum Group covers the announcement of AI Lighthouse, a program launched by ServiceNow, Nvidia, and Accenture, to help clients quickly develop and scale generative AI, and ponders whether this offering could be viewed as a “generative-AI-in-a-box” offering, albeit a complex and customizable one.

AI, AI and Data Analytics, Contact Center, Customer Experience, Digital Transformation, Employee Experience

July 31, 2023

Sherril Hanson

Research Note

NICE Reveals Two New AI Announcements

ElevateAI’s 1K Every Day and Enlighten Actions Industry Benchmarks Are Launched

Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on two new AI-related announcements from NICE. One initiative will help broaden the usage of Elevate AI by offering 1,000 free transcriptions and CX insights daily and the other provides access to benchmarking data.

AI, AI and Data Analytics, Contact Center, Customer Experience

July 31, 2023

Mark Beccue

Research Note

IBM watsonx.governance Tackles AI Risk Management

Comprehensive AI Governance Is Critical to AI Success

Mark Beccue, Research Director at The Futurum Group, examines IBM’s announcement of watsonx.governance, a new solution for AI risk management. AI risk management is foundational and critical to operationalizing AI. Enterprises will learn this either the hard way, through ignoring it, or the easier way, by embracing it. IBM is in a great position to help enterprises navigate AI risk management. The research note explores the key takeaways related to IBM’s strategic move in this space.

AI, AI and Data Analytics, Machine Learning, Regulations and Policy

Category: AI

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