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Key Announcements Center on watsonx.orchestrate, watsonx.data, and Granite 4.0, as IBM Aims to Make AI Agents and Unstructured Data Pivotal for Enterprise Transformation
Nick Patience and Brad Shimmin, analysts at Futurum, share insights on IBM Think 2025, where IBM showcased advancements in its watsonx platform, focusing on IBM Agentic AI, unstructured data, and hybrid cloud to drive enterprise value.
New Tools Streamline ERP Tasks, Add Carbon Tracking, and Enhance Predictive Business Insights
Keith Kirkpatrick, Research Director at Futurum, provides his perspective on the news from Epicor Insights 2025, including agentic AI to streamline ERP workflows, carbon tracking in Kinetic, and expansion of predictive insights with Grow AI.
Transformation Initiatives Drive Profitability as Company Posts Revenue Growth
Fernando Montenegro, VP and Practice Lead at Futurum, reviews Kyndryl's Q4 FY2025 earnings. Key highlights: Constant-currency growth, notable rise in pretax income, how 'three-A' initiatives drive results, and strategic tailwinds.
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NICE Enlighten AI honored as an innovative CX solution which delivers extraordinary experiences
Despite Widespread Adoption of Digital in Other Industries, Home and Auto Insurance Customers Continue Reliance on Personal Channels Due to Sluggish Innovation
The Move from 4G to 5G is Prompting Many Telecom Operators to Upgrade Their CX Systems
Acquisition to accelerate delivery of the Dayforce platform in Mexico and drive value to multinational organizations operating in Latin America and the Caribbean
Mitto research shows brands with a complete and unified omnichannel strategy are several times more likely to report significant revenue growth and customer loyalty over the past year
National advisory firm CX Solution Source announced today that they are adding a key industry veteran to the team and investing in two additional value-based solutions, expanding their portfolio of services for current and prospective clients.
Gaurav Bhide brings a decade of M&A and corporate development experience to Alida
Round is led with investment by Salesforce Ventures with participation from ServiceNow Ventures and Zoom Video Communications, to strengthen Genesys leadership in the Experience as a Service(SM) market
Deals Expand Majorel Presence to 32 Countries and 5 Continents
Company Officials Are Very Pleased with Loan’s New Terms
Leader in technology for Customer Engagement and Journey Orchestration named one of the fastest-growing technology companies in the UK for the second consecutive year.
$7.5 million investment will support M&F Bank and The Harbor Bank of Maryland through J.P. Morgan Asset Management’s Empower share class
Quadrant Knowledge Solutions report recognizes NICE for technology excellence and customer impact, highlights NICE’s AI-driven Automation Finder as key differentiator
Canadian tech innovator is shaping company culture and driving employee performance amidst global shifts in employee expectations and widespread turnover.
