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Key Announcements Center on watsonx.orchestrate, watsonx.data, and Granite 4.0, as IBM Aims to Make AI Agents and Unstructured Data Pivotal for Enterprise Transformation
Nick Patience and Brad Shimmin, analysts at Futurum, share insights on IBM Think 2025, where IBM showcased advancements in its watsonx platform, focusing on IBM Agentic AI, unstructured data, and hybrid cloud to drive enterprise value.
New Tools Streamline ERP Tasks, Add Carbon Tracking, and Enhance Predictive Business Insights
Keith Kirkpatrick, Research Director at Futurum, provides his perspective on the news from Epicor Insights 2025, including agentic AI to streamline ERP workflows, carbon tracking in Kinetic, and expansion of predictive insights with Grow AI.
Transformation Initiatives Drive Profitability as Company Posts Revenue Growth
Fernando Montenegro, VP and Practice Lead at Futurum, reviews Kyndryl's Q4 FY2025 earnings. Key highlights: Constant-currency growth, notable rise in pretax income, how 'three-A' initiatives drive results, and strategic tailwinds.
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Topics Include State of CX, CX Investment in the Middle East, Automation and CX, Bias in AI Algorithms, and Mobile App Benefits
Low-Latency Summarization Capabilities to Improve Efficiency and Collaboration
Also: Bonterra Acquires WeSpire; Databricks Ventures Invests in Catalyst
The Combination Will Provide Wellbeing and Engagement Solutions
TrakSYS’ MES Platform Provides Enhanced Visibility and Usability to Improve CX for Operators and Analysts
Technology Pairs LLM and Customer Data to Provide Granular and Complete Customer Profiles
Generative AI Tools Improve Productivity and Ability to Create Customized Journeys
Partnerships Benefit KDDI, FC Bayern, Camping World, Viasat Brazil, and Rabobank
UK Financial Services Regulation Set to Go into Effect on July 31
Generative AI Tech Deployed Across a Full CX Suite Supports Faster Content Creation, Insights, and Next-Action-Generation
Partnerships Benefit Prada Group, TCU Financial Credit Union, Great Northern Insulation, Worldwide Flight Services, and Mouser Electronics
New Capabilities Permit More Natural Interactions with Applications and Automations Across the Enterprise
Khoros Survey Finds Most Users Are Fine with a Three-Hour Window for Complaint Response, but Faster Response Could be a Competitive Differentiator
Acquired Companies Include Reward Gateway, Lifesize, and Perks Showcase
Outside Actors Criticize the Program, Accusing the Airline of “Violation of Our Privacy”
But Strong Q1 2023 Earnings and Repeat Business Rate Lessen the Impact of Low Customer Satisfaction Ranking
AI-Powered Virtual Assistant Helps IT Teams Address Problems More Efficiently
CCaaS Provider Targets ROI-Focused Innovations, Balanced Expansion
