Latest Industry News
Featured Insights
Coherent’s Fiber-Based Femtosecond Laser Enters the Market With Sub-350 Fs Performance and Low Power Draw for Precision in Optogenetics and Microsurgery
Ray Wang, Research Director at Futurum, explores how Coherent’s Osprey laser brings precision and efficiency to microsurgery, optogenetics, and device manufacturing.
Varma Kunaparaju, SVP at HPE, shares insights on integrating OpsRamp with GreenLake for advanced cloud management.
Patrick Osborne, SVP & GM at HPE, joins the hosts to share insights on navigating the complexities of hybrid cloud and scaling AI innovation in enterprise IT.
Latest Research
Latest Insights
NEWS BY INDUSTRY
Topics Include State of CX, CX Investment in the Middle East, Automation and CX, Bias in AI Algorithms, and Mobile App Benefits
Low-Latency Summarization Capabilities to Improve Efficiency and Collaboration
Also: Bonterra Acquires WeSpire; Databricks Ventures Invests in Catalyst
The Combination Will Provide Wellbeing and Engagement Solutions
TrakSYS’ MES Platform Provides Enhanced Visibility and Usability to Improve CX for Operators and Analysts
Technology Pairs LLM and Customer Data to Provide Granular and Complete Customer Profiles
Generative AI Tools Improve Productivity and Ability to Create Customized Journeys
Partnerships Benefit KDDI, FC Bayern, Camping World, Viasat Brazil, and Rabobank
UK Financial Services Regulation Set to Go into Effect on July 31
Generative AI Tech Deployed Across a Full CX Suite Supports Faster Content Creation, Insights, and Next-Action-Generation
Partnerships Benefit Prada Group, TCU Financial Credit Union, Great Northern Insulation, Worldwide Flight Services, and Mouser Electronics
New Capabilities Permit More Natural Interactions with Applications and Automations Across the Enterprise
Khoros Survey Finds Most Users Are Fine with a Three-Hour Window for Complaint Response, but Faster Response Could be a Competitive Differentiator
Acquired Companies Include Reward Gateway, Lifesize, and Perks Showcase
Outside Actors Criticize the Program, Accusing the Airline of “Violation of Our Privacy”
But Strong Q1 2023 Earnings and Repeat Business Rate Lessen the Impact of Low Customer Satisfaction Ranking
AI-Powered Virtual Assistant Helps IT Teams Address Problems More Efficiently
CCaaS Provider Targets ROI-Focused Innovations, Balanced Expansion
